Got a catalogue through the door early September and placed order for £20 item, they sent the wrong one which I returned within days, when I was arranging the return they didnt know if they had stock for replacement and asked me to check back once the item had arrived back with them. I chased them for replacement and was told they had none left so I would get a refund. Put it this way, nearly 2 months later I am still waiting for the refund. Have chased countless times to be told it is in process, with Finance people etc, chased this week and was told there was a problem with the refund system and I would receive a cheque refund within days. Still waiting.Does anyone have any advice on what to do if this cheque doesn't arrive? I have a horrible feeling it won't. Thanks!