Basically I couldn't be bothered to list my old (perfectly working) Sony Ericsson w810i on Ebay, so I checked their website and it said I could get ~£15 for it. Postage was paid for and they sent out a jiffy bag so it was pretty much no effort on my behalf.
They take a couple of weeks to test it, but I finally get an email saying it has 'water damage', and they can only give me £5. So I politely decline and they sent the phone back - today I receive it and it's working exactly how I left it with no 'water damage' at all, not only that but it has a sticker on it saying "normal". Also the phone came with a 512MB memory card and to be honest I forgot to remove it, but I check now but they've decided to keep that!
Rather poor from what I thought was a pretty well respected company. Anyone else had a problem with them?