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Anyone having problems with O2 broadband?

£0.00 @ O2
A couple of months ago I started getting the odd cut off with no internet for a few minutes. Today it's started happening quite regularly, every 15 minutes or so it'll cut out for a few minutes, I… Read More
Benjimoron Avatar
8y, 10m agoPosted 8 years, 10 months ago
A couple of months ago I started getting the odd cut off with no internet for a few minutes.

Today it's started happening quite regularly, every 15 minutes or so it'll cut out for a few minutes, I'll start getting messages like "connected with limited connectivity", sometimes the wireless will cut out too.

When it starts working again it takes a while to start working fully, ie at the moment I can connect to hukd but can't connect to yahoo mail.

Any else having problems?

I phoned o2 and they said they'll send me another router to try before they "start messing with my computer" (their words, not mine!).
Other Links From O2:
Benjimoron Avatar
8y, 10m agoPosted 8 years, 10 months ago
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#1
oh no, I ordered o2 broadband for my sister
#2
it sounds like it's a problem with the router, not the ISP.
#3
I heard the router sometimes remotley resboots to keep it working. Are you getting this problems at certain times of the day?

Also, if you are using wireless interent access, another thing would be to check if you are getting any interference from wireless/cordless gadgets, like cordless phones, wireless controllers for PS3, XBOX.

Failing that try calling their customer services. I've spoken to them before and they've fixed problems pretty quickly. They should be able to fix it for you.
#4
How long you had the router? (is it the black one?) If it is have you had the firmware update applied to it? (they send this via email). This problem was something I was aware of before I ordered and after 2 minutes at the most on the phone to them they sent the update via email.

They are quick and efficient at sorting problems out in my experience, but the problems you are having are the same ones we had which where cured by the update, its something CS should be aware of, however if you got a new guy it may have slipped his attention. When I phoned the guy said he could see we had over 150 dropped connections in the previous 24 hours and didn't try to hide it.

If they are sending a new router it should be delivered the next working day.
#5
I had a problem with the first box they sent me, turns out it was interferring with my wireless tv (no router has ever interferred with it before). So I've now got them turned off and have tried using both routers they've sent me. Getting the problem every 15 minutes or so at the moment. They say they're going to send me another router!
#6
harlzter
How long you had the router? (is it the black one?) If it is have you had the firmware update applied to it? (they send this via email). This problem was something I was aware of before I ordered and after 2 minutes at the most on the phone to them they sent the update via email.

They are quick and efficient at sorting problems out in my experience, but the problems you are having are the same ones we had which where cured by the update, its something CS should be aware of, however if you got a new guy it may have slipped his attention. When I phoned the guy said he could see we had over 150 dropped connections in the previous 24 hours and didn't try to hide it.

If they are sending a new router it should be delivered the next working day.



Tried the black and the white one, happening on both. I'll see if they can do an update for it.
#7
Benjimoron;2980568
Tried the black and the white one, happening on both. I'll see if they can do an update for it.


We get one drop a week at most now, the firmware update did the job, and I wouldnt hesitate to recommend them. Just been going through my stored emails see if I can find the update and upload it somewhere to save people ringing but I cant find it.

Didnt notice you was the OP til now, dont worry too much mate it could be worse! Remember the walled garden???
#8
harlzter
We get one drop a week at most now, the firmware update did the job, and I wouldnt hesitate to recommend them. Just been going through my stored emails see if I can find the update and upload it somewhere to save people ringing but I cant find it.

Didnt notice you was the OP til now, dont worry too much mate it could be worse! Remember the walled garden???


I remember it well, I had a backup then so I could use my phone on my laptop, my friend is borrowing the laptop and my phone charger is broken!

You seen the latest news?
#9
Benjimoron;2980649
I remember it well, I had a backup then so I could use my phone on my laptop, my friend is borrowing the laptop and my phone charger is broken!

You seen the latest news?

Thanks for the tip you gave me regarding the phone method back in those dark days, still use it now for mobile internet from time to time (using it but not abusing it, in fact bought the proper modem but still use the same method for credit).

Regarding fatcat ditching the remaining customers? Just read that! Glad I managed to escape fairly early. Took a lot of double talk and confusing blags to get my mac but it worked.
#10
harlzter
Thanks for the tip you gave me regarding the phone method back in those dark days, still use it now for mobile internet from time to time (using it but not abusing it, in fact bought the proper modem but still use the same method for credit).

Regarding fatcat ditching the remaining customers? Just read that! Glad I managed to escape fairly early. Took a lot of double talk and confusing blags to get my mac but it worked.


Glad it's working well for you. I guess the news means everyone is free? Would be great to hear what Clode are saying seeing as they must be the ones not paying themselves now? Might give them a call for old times sake!!



I still thoroughly recommend o2 by the way, how many places can you get 8mb unlimited broadband for £7.50 a month and get technical support on a freephone number? The problem may even be on my end, but they're sending another router for free to test!
#11
Benjimoron;2980762
I still thoroughly recommend o2 by the way, how many places can you get 8mb unlimited broadband for £7.50 a month and get technical support on a freephone number?

Same here, paying for 8mb but hitting 12-13 on downloads:thumbsup:
#12
Having major problems with o2 again. Seems to work fine for a few months (other than dropping out for the odd 5 minutes) then I lose internet for a whole morning. Only just started working again.

o2 blaming it on wireless connection not working properly even though I can connect to google fine and do searches on stuff I've never searched for before and see the results but can't actually connect to any other page that I click.

Told them that the issue can't be the wireless as it wouldn't let google through buy clock every other page would it?

They're running a test for 24 hours but I can't see it's going to fix the issue.
#13
ps my neighbour has been borrowing my internet for a couple of months and he asked me the other day what this "limited connectivity" notice he keeps getting on his computer was. Same as I get. So it's not just my computer, it's definately something wrong with o2.

Even though I've got a dynamic IP it always stays the same (as does everyone's on o2), maybe this has something to do with the problem as I'm constantly connected through the same system??
#14
Have you tried it yourself on your own pc, hard-wired?
Perish the thought i know.
That aside, can you not connect into your router?
It's an ip address you type into the browser address bar, at work now so cannot tell you what it is.
I know in there, there is an option to reboot the router and claim a new IP address. Never tried this so not sure if it does what is says on the tin but worth a shot.
I'd try hard-wired mind tbh first
#15
boydent999;4348396
Have you tried it yourself on your own pc, hard-wired?
Perish the thought i know.
That aside, can you not connect into your router?

[SIZE=4][COLOR=Blue]It's an ip address you type into the browser address bar, at work now so cannot tell you what it is.[/COLOR][/SIZE]
I know in there, there is an option to reboot the router and claim a new IP address. Never tried this so not sure if it does what is says on the tin but worth a shot.
I'd try hard-wired mind tbh first



[SIZE=4][COLOR=Blue]http://o2wirelessbox.lan/[/COLOR][/SIZE]
banned#16
It will probably be down to the primary and secondary DNS your router is using.

Probably best to call support and request the current correct ones to use. (If there are problems with the DNS - it will cause the problems you descibe, with some sites being accessible and others not.)
#17
boydent999
Have you tried it yourself on your own pc, hard-wired?
Perish the thought i know.
That aside, can you not connect into your router?
It's an ip address you type into the browser address bar, at work now so cannot tell you what it is.
I know in there, there is an option to reboot the router and claim a new IP address. Never tried this so not sure if it does what is says on the tin but worth a shot.
I'd try hard-wired mind tbh first


Thanks,

I've got the laptop ready to plug in hard wired when it stops working again. Even when it's not working I am still connected to the router via wireless and can usually still access google and do searches so that would suggest that I am connected to the router and the wireless is working fine. Must be something playing up with either the connection or their router. 5 different pcs have had this problem now, have tried 3 different routers too. Never had this problem in 5 years in the same house, same phone line, same computer but using my own router and other broadbands (not o2). These problems have only started since I've had o2 and I would've thought that 5 computers and 3 routers tried should rule out either of those being the problem. Everything else remains the same, the only thing that has changed has been the provider of the broadband.

Don't want to leave as still in contract and it's a blooming good price for what they give but this is the third time this has happened leaving me for hours without internet and no-one will do anything other than run a test and give me a new router.

Expect I'll be here again in a few months!
banned#18
harlzter
[SIZE=4][COLOR=Blue]http://o2wirelessbox.lan/[/COLOR][/SIZE]


Eh? Is it not

192.168.1.254

??
#19
harlzter
[SIZE=4][COLOR=Blue]http://o2wirelessbox.lan/[/COLOR][/SIZE]


I could connect but it took ages and the page didn't load properly. At the same time I also couldn't connect to lots of web-sites.

Trying to connect via wire but the laptop only seems to give me options to connect wirelessly. How do I connect via ethernet cable on the laptop once I've plugged the cable in?
#20
guv
It will probably be down to the primary and secondary DNS your router is using.

Probably best to call support and request the current correct ones to use. (If there are problems with the DNS - it will cause the problems you descibe, with some sites being accessible and others not.)


They did mention something about the DNS. I would've thought that I would either be able to connect or not, not work for 10 minutes then not for 5 minutes etc.

Will try an alternative DNS that worked for my dad.
#21
The forum in bethere did mention to use opendns, think the o2 one does also. I've got links at home, no use right now. As Guv said, be/o2 have had several dns issues.

That ip address looks familiar Guv.
BTW, i've bailed from be and gone to o2, got the 3 months free and quidco deal you see.
I still connect via the gateway you have posted.
#22
lol, google search for dns server was fine, then tried to connect to the page and:

"Oops! This link appears broken.
DNS error - cannot find server."
#23
The page is opening but unvelievably slowly, title has loaded so far!

EDIT - Now it has loaded but obviously timed out as most of the page is ok but bottom bit is missing and this is there:

"
What sort of issue is this then? Obviously it can find the page it's looking for but sometimes is running unbelievably slowly. Doing a speedtest gives over 6Mb though.
banned#24
boydent999
The forum in bethere did mention to use opendns, think the o2 one does also. I've got links at home, no use right now. As Guv said, be/o2 have had several dns issues.

That ip address looks familiar Guv.
BTW, i've bailed from be and gone to o2, got the 3 months free and quidco deal you see.
I still connect via the gateway you have posted.


LOL - I ought to do the same! (With 2 £45 O2 contracts - they owe me!!!)

When there are DNS problems, you will find the behaviours the OP spoke about. ie sometimes, you can connect, sometimes, it takes ages, sometimes not at all. It is nothing to do with your set up (though you would need to edit the DNS settings) and everything to do with the ISP.

I'm not at home atm - so cant comment of my own connection - but I'd imagine it is down to this. Easy solution - explain to support you have problems and ask what the DNS settings should be. If your connection works after that, problem solved, if it doesn't, you can rule it out. At the moment, you cant!
banned 1 Like #25
Benjimoron
lol, google search for dns server was fine, then tried to connect to the page and:

"Oops! This link appears broken.
DNS error - cannot find server."


Seriously - it does sound like it is the problem going by the above quote. If you can connect to some things, but not others, I'd say it was 95% sure to be this.
#27
Cheers guys. Must go out, will update tonight.
1 Like #28
harlzter;4348708
[SIZE=4][COLOR=Blue]http://o2wirelessbox.lan/[/COLOR][/SIZE]


guv;4348746
Eh? Is it not

192.168.1.254

??

Both work for me I just find the first easier to remember:thumbsup:
#29
Just use your own wireless router, O2's is ****
#30
ChrisUK
Just use your own wireless router, O2's is ****


I didn't think you could? When I signed up they said I could, then when I tried it didn't work and they changed their minds to I couldn't! Couldn't leave username and password blank on my router, which is what is needed for o2 to work.
#31


Thanks for that, what is the problem they're talking about and is it fixed? I assume for a few days people couldn't access any web-sites and the problem is now fixed?

Will try new DNS when I get home.
1 Like #32
Benjimoron;4349770
Thanks for that, what is the problem they're talking about and is it fixed? I assume for a few days people couldn't access any web-sites and the problem is now fixed?

Will try new DNS when I get home.

Seems every now and again, the o2/be have DNS issues.
This is when the web-address is translated to/from ip addresses
What Wiki Says

Cos of this happening every so often, the web addresses do not get translated properly and therefore do not work. Its why some sites work and some don't, which as has been said, smacks of your issue.

Unless someone gets in first, when i get home i'll type up the primary and secondary dns settings i have, and i am on o2. If someone else can help, please do so :)

If you use opendns this avoids/works instead of the o2 ones and this may well be worth a try
#33
boydent999
Seems every now and again, the o2/be have DNS issues.
This is when the web-address is translated to/from ip addresses
What Wiki Says

Cos of this happening every so often, the web addresses do not get translated properly and therefore do not work. Its why some sites work and some don't, which as has been said, smacks of your issue.

Unless someone gets in first, when i get home i'll type up the primary and secondary dns settings i have, and i am on o2. If someone else can help, please do so :)

If you use opendns this avoids/works instead of the o2 ones and this may well be worth a try



Thanks for your help.

I will try the opendns ones when I get home, they work fine on my dad's and fixed a problem he had a while ago.

I guess they are playing up and that's why sometimes I can only get to certain web-sites, but that wouldn't explain why I can start loading a page and it gives up half way? Hopefully changing them will fix 99% of the issues and the rest I'll live with.

I wonder why o2 technical support don't even seem to know about this if it's such a known issue??
#34
Would this not affect all o2 users though? Mine is working without problems.
#35
harlzter
Would this not affect all o2 users though? Mine is working without problems.


Rub it in why don't you!

I guess you're right, I'm just unlucky with ISPs. Redten only went bust to annoy me!!!

o2 are generally great though, great price, great service, polite customer service. Only problem is that after 6 months of reporting this issue they still haven't fixed the problem.

EDIT - Just remembered you said about getting an update? Does that only affect the black box as I'm using the white one now.
#36
Not sure about "all users", might just be a regional thing.
Tbh, i don't know.
How you getting on with speeds, like speedtest.net for example.....?
#37
boydent999
Not sure about "all users", might just be a regional thing.
Tbh, i don't know.
How you getting on with speeds, like speedtest.net for example.....?


I think you're asking harlzter, but in case you're asking me:

When it works I get 6Mb+, however it takes ages to load, but still gives me a sub 100 ping.
#38
How you getting on Benji?
just checked my own DNS settings:

Preferred: 87.194.0.53
Alternate: 87.194.0.66

My speedtest result: http://www.speedtest.net/result/409071641.png
A bit slower than normal but hardly that i'd notice
Hope you've got your's fixed or in a position to sort with O2 tech support :)
banned#39
harlzter
Both work for me I just find the first easier to remember:thumbsup:


LOL..... I read the addy ending as ian not lan !:oops: (Just thought WTF is he on about!) :w00t:

The DNS settings above from boydent are what I use. Haven't seen any problems.
#40
@Guv
Can you do me a favour please?
The be box, i could see a full breakdown of the logs, ie all the details such as noise ration stuff like that, do you know what i mean?
i cannot find it on the o2 box, not even when logged in as superuser

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