Have recently signed up with o2 broadband, the broadband is working fine as is the ethernet connection to the pc. But the wireless doesn't work. Have spent about 4 hours on the phone to support who keep telling me to change settings on my laptop which I do but it still doesn't work. I can't see how it can be a problem with my laptop as I can see 2 other networks (nextdoor each way). My phone can also see those networks but not mine.
We've been through 2 routers so far and they both don't work. The first one I could see a signal from about 50cm but my phone could not connect to it. They say they've done everything they can from their end (re-programmed router, changed channels etc).
Have had a wireless network using my old router for years with no problems. Laptop connected to it no problems either. They told me I would be able to use my old router but it appears that I can't seeing as their service does not require a username/password and my old router requires one to be entered.
Can't think what the problem can be, have tried moving the router around the house but it still won't work. It should be fine where it is as it's exactly where the old one was.