Anyone else having trouble ringing new T-mobile numbers (07432)from Three network? - HotUKDeals
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Anyone else having trouble ringing new T-mobile numbers (07432)from Three network?

simplex Avatar
5y, 10m agoPosted 5 years, 10 months ago
As above
Trying to ring a new T-mobile sim only contract number starting 07432 im ringing off the Three network but my number is a ported number from T-mobile. I can ring every other number on my contacts list apart from this one. I havent tried any other 07432 numbers though.

Strange thing is that number can ring me and voice call is fine. O2 sim can ring that 07432 number and so can landlines.

07432 number is in a unblocked orange san francisco and im using an iphone 4

I know there are alot of factors that could be causing this but just wandering anyone else had any problems with this sort of stuff
Other Links From Three:
simplex Avatar
5y, 10m agoPosted 5 years, 10 months ago
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#1
I have just spoken to T-Mobile, and it's a problem with the networks, 07432 is a new prefix, and the networks don't recognise the prefix.

Pain in the ****, but not a lot I can do really.
#2
I just got a new phone with t mobile yesterday, and it has taken me four calls to be told my new number has the new prefix on, that other networks dont recognise and there is nothin t mobile can do about it.
Now, I consider this to be t mobile NOT delivering the service my contract with them states, hardly anyone i know can contact me as they arent on t mobile.

I think it disgusting to be honest. I am paying line rental for something that only partially works, they simply shouldnt send people these new prefix numbers until all issues like this are resolved.

As my phone and contract are new I am giving them until the end of my 7 day cooling off period to resolve this or I shall be sending my phone back. At the very least I expect a majority refund of my line rental.
It is terrible to treat customers this way, quick enough to take our money off us, and then dont provide the service we expect and use the excuse of the other networs not recognising the numbers.
#3
shatteredmum
I just got a new phone with t mobile yesterday, and it has taken me four calls to be told my new number has the new prefix on, that other networks dont recognise and there is nothin t mobile can do about it.
Now, I consider this to be t mobile NOT delivering the service my contract with them states, hardly anyone i know can contact me as they arent on t mobile.

I think it disgusting to be honest. I am paying line rental for something that only partially works, they simply shouldnt send people these new prefix numbers until all issues like this are resolved.

As my phone and contract are new I am giving them until the end of my 7 day cooling off period to resolve this or I shall be sending my phone back. At the very least I expect a majority refund of my line rental.
It is terrible to treat customers this way, quick enough to take our money off us, and then dont provide the service we expect and use the excuse of the other networs not recognising the numbers.


That really is absurd. What a useless bunch.

Probably the best option is to call them and say the reception at home is lousy, and you can cancel your contract now. That, or PAC your old number to the new phone.
#4
Would they cancel if asked as people can not ring the number so pretty pointless really
#5
I have the same problem. I've spoken to t-mobile and they are blaming vodaphone (+other networks). Mobile prefix numbers are released to network providers under stright guidance from Ofcom. t-mobile should not be releasing this number until it is ready for use by all networks, t-mobile have jumped the gun in my opinion, before the other networks are ready to recognise the prefix 07432. I'd suggest you report them to Ofcom as I intend to. They have known about this for a number of days but are still selling phones with this prefix which means that unless you are on orange / t-mobile (or a landline) you wont be able to receive other network calls. So they know about it but are not warning anyone, taking your money and they fully know your phone wont receive calls, It's disgraceful. Ofcom are there to ensure consumers are
properly protected, and enabled to make well-informed choices and to protect consumers from mis-selling. It is not unreasonable for you to expect your new phone to make and recieve calls from all networks, t-mobile are aware of the problem but have chosen not to inform their customers therefore you have been mis-sold REPORT THEM!
#6
I have the same problem. I've spoken to t-mobile and they are blaming vodaphone (+other networks). Mobile prefix numbers are released to network providers under stright guidance from Ofcom. t-mobile should not be releasing this number until it is ready for use by all networks, t-mobile have jumped the gun in my opinion, before the other networks are ready to recognise the prefix 07432. I'd suggest you report them to Ofcom as I intend to. They have known about this for a number of days but are still selling phones with this prefix which means that unless you are on orange / t-mobile (or a landline) you wont be able to receive other network calls. So they know about it but are not warning anyone, taking your money and they fully know your phone wont receive calls, It's disgraceful. Ofcom are there to ensure consumers are
properly protected, and enabled to make well-informed choices and to protect consumers from mis-selling. It is not unreasonable for you to expect your new phone to make and recieve calls from all networks, t-mobile are aware of the problem but have chosen not to inform their customers therefore you have been mis-sold REPORT THEM!
#7
I have had the same problem too, T mobile told me that it was not their problem, I disagreed and told them the phone was no good to me and I was going to cancel. Within 5 minutes they had changed the phone number to a different prefix and everything was sorted, received a month credit on my first bill.
#8
It is time now that CISAS should get involved, if enough people complain to them we should get something done either as in compensation or moved to one of their other number ranges
#9
hahahahahahaha,had my tmob 07432 for past 4 month and evrythin all good,get another number and stop moanin
#10
ive just got a new phone on 3 and it starts 0742 fingers crossed mine is ok!

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