Anyone having trouble with Virgin broadband just lately.......... - HotUKDeals
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Anyone having trouble with Virgin broadband just lately..........

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is anyone having any trouble with virgin broadband just lately as i upgraded to 10mb a couple of weeks ago and we hardly ever get above 4mb. occasionally it goes ok and then it cuts out altogether. i … Read More
marshallka Avatar
1d, 3m agoPosted 1 decade, 3 months ago
is anyone having any trouble with virgin broadband just lately as i upgraded to 10mb a couple of weeks ago and we hardly ever get above 4mb. occasionally it goes ok and then it cuts out altogether. i did get this deal at a very good price and always moaned at ntl but this is getting beyond a joke.

they are upgrading everyone on 10mb to 20mb soon i believe, do you think its because of testing this out etc.
marshallka Avatar
1d, 3m agoPosted 1 decade, 3 months ago
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#1
I'm with Virgin and have experienced no problems.I also recently upraded to 10mb and everything is fine.

You may be correct that they are testing lines etc,don't really know enough about it myself.What i would suggest is that if it keeps on happening contact them with your concerns.I find their CS quite helpful.

Hope things improve
[mod]#2
muckypup
I'm with Virgin and have experienced no problems.I also recently upraded to 10mb and everything is fine.

You may be correct that they are testing lines etc,don't really know enough about it myself.What i would suggest is that if it keeps on happening contact them with your concerns.I find their CS quite helpful.

Hope things improve


It could be your local server having issues, try changing your proxy to somewhere like the main server in Swansea and it might help. I'm trialing the 20mb at the minute and it absolutely flies along. :thumbsup:
#3
I have just looked this issue up on google and it seems lots of people are in the same boat, they keep losing their connection. i have tried customer services (and faults) and they only say its ok now, ring when its down. could it be our cable modem in that it needs upgrading. do you get one for free for problems like this. its really annoying.:x
[mod]#4
marshallka
I have just looked this issue up on google and it seems lots of people are in the same boat, they keep losing their connection. i have tried customer services (and faults) and they only say its ok now, ring when its down. could it be our cable modem in that it needs upgrading. do you get one for free for problems like this. its really annoying.:x


Yes you do get a free upgrade if the modems faulty, it's a common fault with the older modems. You need a NTL 250 modem. If you have one of the older 120 modems then that's your problem as they can only handle 4-5mb.

Ring CS and demand that the problem is escalated and that you want an engineer to come out and check the decibel levels and the state of the modem. :thumbsup:
#5
We had a problem when orange upgraded our internet speed, and many people did. Apparently it is due to the speed being too much and 'blowing' the phone line.
#6
Syzable
Yes you do get a free upgrade if the modems faulty, it's a common fault with the older modems. You need a NTL 250 modem. If you have one of the older 120 modems then that's your problem as they can only handle 4-5mb.

Ring CS and demand that the problem is escalated and that you want an engineer to come out and check the decibel levels and the state of the modem. :thumbsup:

we have the ntl 200 modem. is that a problem for 10mb broadband
[mod] 1 Like #7
marshallka
we have the ntl 200 modem. is that a problem for 10mb broadband


I'm not sure to be honest although i do know they don't make them anymore as it got replaced by the 250 which is the most stable one of the lot. I'd definatley go down the engineer route as it could be anything from your modem to having the correct db meter plugged in the back of the modem.
#8
Syzable
I'm not sure to be honest although i do know they don't make them anymore as it got replaced by the 250 which is the most stable one of the lot. I'd definatley go down the engineer route as it could be anything from your modem to having the correct db meter plugged in the back of the modem.

thanks syzable, will ring them tomorrow. i will ask for 250, see what they say. :)
#9
I'm on 4MB and they told me, when I rang to tell them my DL speed was about 250k, that they are upgrading the local UBR to accommodate the new 20m speeds, and that they hope to be done by mid May - that means I'm on a slow line for the next month :(

It also took THREE calls before I found anyone that had the foggiest idea of what is going on. How difficult is it to tell folk that one postcode or another is having trouble ?

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