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Anyone help? Silly laptop

SkippyDoo Avatar
8y, 3m agoPosted 8 years, 3 months ago
People,

I have recently had problems with my laptop in regards to its screen having a variety of faults.

Now Acer have said to make sure it is not a software error I need to reformat the laptop. I thought this was not possible as I did not get a recovery disc when I upgraded Vista. Now I have been told by Acer I cannot reformat until I get a fresh install of XP, which is possible by buying a new disc of XP and then installing.

But if I do this I will then not have drivers to install on the laptop?

Any ideas?
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SkippyDoo Avatar
8y, 3m agoPosted 8 years, 3 months ago
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#1
What are the faults on the machine. and what makes them think it's software?
Any computer can be reinstalled if you can get a copy of the operating system (the license code is usually a sticker stuck on the bottom of a machine)
You are right about drivers - if you are lucky and they are standard, then they will be on the XP disk. Otherwise you might need to download them and copy them to the newly installed machine via cd or usb (whichever has a working driver - usually both) It's usually non-essential things like graphics and sound that need drivers, so the machine will work but might not be high res until u install driver.
You will lose any data on the machine tho..
#2
Dont you have a recovery partition on the laptop?
#3
It is highly unlikely that it is the driver. My Compaq screen started to play up last month. The screen colours were all over the place. I spoke with a HP / Compaq support person who told me it was hardware rather than a software problem. He was right. After installing a new screen, I decides to take the old one apart, and found a hairline crack in one of the layers (the screen is made up of several layers of film and plastic). I suppose I was too heavy handed when cleaning it.
Hopefully this is not your problem, but be prepared for it!
#4
Predikuesi
It is highly unlikely that it is the driver. My Compaq screen started to play up last month. The screen colours were all over the place. I spoke with a HP / Compaq support person who told me it was hardware rather than a software problem. He was right. After installing a new screen, I decides to take the old one apart, and found a hairline crack in one of the layers (the screen is made up of several layers of film and plastic). I suppose I was too heavy handed when cleaning it.
Hopefully this is not your problem, but be prepared for it!


All manufacturers try to rule out issues with a restore, to be fair, alot of people dont know anything about computers and this cures, I would say 99% of faults. Alot of people should not be allowed to own computers due to their stupidity lol.

Im not saying the OP is stupid, just that there is a reason they request a restore.

Im sure there is a recov method on acers, so you dont have to buy windows, how about F12 and DEL is it?
#5
aircanman
to be fair, alot of people dont know anything about computers and this cures, I would say 99% of faults. Alot of people should not be allowed to own computers due to their stupidity lol.

Here here!
lol
That is if 'try switching it off and on again' doesn't work..
#6
I wanted to send it in straight...but the fool on the other line..kept saying if by anyway there is a software error then I will have to pay £90.

So I thought I wanted to reformat it anyway as it is quite sluggish and want it to run as normal.

I get flourescent green colours in patches on the screen at times and sometimes I don't. Then the screen looses focus so I want to get this sorted out. However I thought they might be right as it could be issues with the drivers of the graphics card which was ruled out when I reinstalled it.
#7
That def sounds more like a hardware fault, but yes, you will need to rule out software first or run the risk of paying to let them rule it out... A re-install isn't much effort really and it'll do the OS good anyway if it's running slow now. Don't bother putting all your work/settings back on it if you re-install and it's still 'funny', as chances are you'll send it in anyway and they wont guarantee your work is safe..
#8
Which Acer is It? I have a few recovery CDs for Acer machines.
#9
BendyBadger
Which Acer is It? I have a few recovery CDs for Acer machines.


Hey there,

Its a Acer Aspire 5633 WLMi......:thumbsup:
#10
Sorry just got Travelmate CD's, no Aspire range.
#11
Restore, turn on the laptop, as soon as something comes up on the screen, press ALT and F10, this will put you into the recovery mode.

Unless you have put your own OS on the system, and judging by your not wanting to buy a new OS you havent, your acer has a special recovery mode which will recover the computer back to its original factory state. :)

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