My flatmate is in hospital sick and he's meant to be in charge of this whole gas thing.
Got a bill through today from ScottishPower saying the monthly installment of £35.00 is due to be paid. It says the package is 'monthly cash' which it says is a budget plan product based on the customer paying monthly installments to cover energy usage over 12months.
When I went online to look at the account I saw it was £35 in credit.
So does this mean that I have to keep paying £35 per month for 12months? Regardless of usage. What happens if the usage is way less? Do they refund it? To be honest the heating is on about 3hours a week max and hot water half an hour.
Sorry for all the questions, I have no clue and dont want to bother him while hes sick