Anyone know how paypal refunds work? - HotUKDeals
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Anyone know how paypal refunds work?

Beckp Avatar
7y, 5m agoPosted 7 years, 5 months ago
I bought something on ebay a couple of weeks ago & paid by paypal. I didn't hear back from seller so after several emails I opened a case and a paypal dispute. On Sunday the seller emailed me and said she'd had a 'family emergency' and did I still want the item, I said I'd already bought a different one so could i please have refund, she said yes but I've still not got it.

Not sure what to do now?
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Beckp Avatar
7y, 5m agoPosted 7 years, 5 months ago
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#1
Kick off.
banned#2
Have you checked on paypal.com rather than just waiting for an email? If its not listed, shes not done it. Simple as that really.
#3
just open a dispute with paypal and you will get your money back, within a week or so maybe sooner as when people see you have opened a dispute they normally do it quicker as it looks better for them in the long run.....:)
#4
Checked on paypal & no refund received. Does anyone know how long do paypal normally take to investigate a dispute and refund you?
#5
larrythecat
just open a dispute with paypal and you will get your money back, within a week or so maybe sooner as when people see you have opened a dispute they normally do it quicker as it looks better for them in the long run.....:)


I'd already opened one b4 she emailed me on sunday, paypal email seemed to say it should be 30days or longer. It was £51 so quite a lot to wait a month for.
#6
Besides opening the dispute with paypal have you escalated it to a claim?

Once you do that the seller has 10 days to provide a tracking number,if they dont you will get an auto refund when the 10 days are up
#7
grabbit
Besides opening the dispute with paypal have you escalated it to a claim?

Once you do that the seller has 10 days to provide a tracking number,if they dont you will get an auto refund when the 10 days are up


Yes I have and item not been said seller said so, so sound like I won't have to wait too long thanks
#8
dont close the claim as once you've closed it you wont be able to reopen..
#9
If you view the dispute in your paypal it should show the deadline the seller has to respond with the tracking ref,thats when you'll get your refund unless the seller chooses to refund prior to that
banned#10
why not do the simple thing and ask the seller why she hasnt refunded yet? She may have just forgotten
#11
Incidentally you could point out to your seller if they don't do the refund voluntarily they will get a black mark on their seller performance record from ebay when paypal has to do it for them,that could sway them to do the refund sooner rather than later
#12
tinkerbell28
She will have to wait until the date given, a seller cannot refund once escalated to a claim. :)


A seller can refund at any time during a claim

There are 3 options a seller has to resolve-

Provide tracking number
Refund
Provide proof you have already refunded
#13
csiman
why not do the simple thing and ask the seller why she hasnt refunded yet? She may have just forgotten


Tried that but no response again. Anyway paypal showing13th july as respond by date so not too long to wait.

Thanks for the replies
#14
tinkerbell28
Not once it has been escalated they can't refund :roll: Now it has been escalated, it will already count against SNP.


Sorry ,your wrong,they can still refund even when its been escalated :-D
#15
tinkerbell28
No they can't it's down to PP, you are wrong :roll:


I'm not :roll:

I know for fact,I have escalated to claim many times and depending if the seller was willing I got refund issued from them rather than having to wait it out on paypals decission
#16
I had one just a few weeks ago,here's how it went...

12 Jun. 2009 - PayPal: Email sent to seller
12 Jun. 2009 - PayPal: Email sent to buyer
12 Jun. 2009 - PayPal: Case closed
12 Jun. 2009 - Seller: Refund initiated
7 Jun. 2009 - PayPal: Email sent to seller
7 Jun. 2009 - PayPal: Email sent to buyer
7 Jun. 2009 - Buyer: Dispute escalated to claim
7 Jun. 2009 - PayPal: Email sent to seller
6 Jun. 2009 - PayPal: Email sent to seller
6 Jun. 2009 - PayPal: Email sent to buyer
7 Jun. 2009 - Buyer: Dispute filed
5 Jun. 2009 - PayPal: Email sent to seller
5 Jun. 2009 - PayPal: Email sent to buyer
5 Jun. 2009 - Buyer: Dispute filed

Seller was willing to refund,they didn't do so for a few days as once I escalated to dispute paypal put a hold on the funds and threw their balance into the red,so they had to wait until they sold something else,soon as they got payment they processed the refund

Now I dont know why they have that 7th of june entry in there,but I justt copied and pasted exactly what it said in my paypal,I could screen shot it too and put that up here just to prove it,

I sell too and know exactly what the options show when a dispute is escalated
#17
I'm not confused in any way,I know the difference between a claim and a dispute

Once you escalate a dispute to a claim you are chosing not to correspond any further with the seller and letting paypal decide,the seller though still has the option to refund if they choose to do so

'Closing disputes for sellers

If you are a seller you will not be able to close claims filed against you. Instead you will have the option to offer a full or partial refund to resolve a dispute:
If you offer a full refund the dispute or claim will be closed immediately
If you offer a partial refund the buyer must agree before the dispute will be closed'

Tha above is taken from the paypal website
#18
SNAD isn't mentioned on the quote from paypal,its giving the options for either..

'If you offer a full refund the dispute OR claim will be closed immediately'

we'll agree to differ
#19
I know for fact my seller refunded me himself just a few weeks ago for item not received which I had escalated to claim,

He couldn't refund until he got some funds in his paypal account though as the original payment was frozen,perhaps thats where the confusion arises as to whether a refund is possible or not,

The ebay forums are only people giving their opinions,I'm basing my opinion on something that I have actually experienced,not hearsay,

I'm saying no more on the subject,as I already said,we'll agree to differ
#20
Tinkerbell,don't try to put me down,I've stated fact all the way,my seller refunded via dispute/claim console,if you don't want to or cant believe that so be it,please dont tell me that you get your opinions from posters on a ebay forum,and to try to demean me by saying they know more than me...ha,well ,faceless posters posting on a forum thinking they know it all ..and you choose to believe them

There is no need for your personal attack on me just cos I said you were mistaken,

If you want to prove your right show me the link to the info on the payapl site
#21
Well for starters,as I have already stated my claim WAS NOT a snad claim,it was INR claim,why you insist on keeping telling me it was a SNAD claim I have no idea,I would know,I was the one made the claim and I was the one who received the refund,which was initiated by the seller,it was not forced by papal. I did not receive the item so I obviously wouldn't be claiming not as described,

So how did the seller manage it when according to you it is not possible? He did it and therefore it IS possible. I know he did not fund it with the payment in dispute,he couldn't do that,,it was frozen,he funded it will another payment which he recieved from another buyer,he told me that himself and that is what I have stated here all along,

Whether he made the payment in what's considered an unsafe method matters not to me,the point is I received my payment back as a refund,it said so clearly on the email which I received about it,it did not say the seller has sent you money blah blah,it said you have received a refund,

So at the end of the day,however the seller did it,he did it,therefore it is possible for a seller to refund. if it was unsafe to him thats his problem,

The example I listed earlier WAS a INR claim and the date of refund shows that paypal did not force the refund,it would have been too soon,the seller did it himself,

The debate has been 'can a seller refund during an INR claim' and the fact remains that they can,end of

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