I recently sent an email to Ebay because the money for an item I sold was put on hold until the buyer left feedback. I emailed them asking for a clear reason why this had happened and got this response.
By the way my name is SASHA, and not SALSA, and i'm a MR and not a MS. And just look at the name they gave. Obviously some cretin in a call centre in a land far away thinking he's funny.
Dear Salsa Davis,
Thank you for taking your time to contact PayPal. My name is A and I am
glad to assist you with your concern.
As I have read your email, I understand that you have emailed us in
relation to the payment that is being on hold.
Ms.Davis, I would like to apologise for the inconvenience that this has
caused you. Allow me to assist you in this matter. Please be informed that
PayPal may release the payment to the seller as the buyer receives the item
and leaves positive feedback or after 21 days. However, the payment may be
held longer for transactions involving disputes, claims, chargebacks or
Once the buyer has paid for the item, you should ship it as quickly as
possible in order to increase the likelihood that the payment is released
sooner. At our discretion, PayPal may release the funds earlier when the
buyer leaves positive feedback. If the buyer did not leave a positive
feedback you will be waiting for 21 days for the funds to be released.
It is my pleasure to assist you. Should you need further assistance, please
do not hesitate to contact us back. We will be more than happy to serve you
We appreciate your business with us and wish you continued success. Thank
you for being a valuable customer of PayPal!
PayPal European Services
PayPal, an eBay Company