Anyone know much about ebay rules and all that? - HotUKDeals
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Anyone know much about ebay rules and all that?

jennyrocks Avatar
6y, 6m agoPosted 6 years, 6 months ago
I bought a pair of shoes from ebay a few weeks ago and was overcharged on postage. I was charged £5.99 and it only cost £2.24 to post.
I wouldn't even be bothered because I only paid 99p for them, only the shoes I got were stated as new but when they arrived they were scuffed and obviously not new.
I contacted the seller and they have said they will refund the 99p for the shoes once I send them back to them but have flat out said they will not refund postage.
Is there anything I can do?
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jennyrocks Avatar
6y, 6m agoPosted 6 years, 6 months ago
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(27) Jump to unreadLocked
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#1
was the postage £2.24 excluding packaging?
#2
if it stated 5.99 in the postage cost then buying them would surely mean that you saw what the postage costs would be and that you have accepted these costs so I dont think you can do anything about it?

not too sure though
#3
The postage cost is not just there to cover the cost of stamps but also packaging etc. The seller would have clearly stated the postage cost on the tiem page and you bid at that price so not sure what the problem is.
#4
Why has it taken you a few weeks to complain?

Her beef is that fact that she does not beleive they are new which is the condition she bough them in. Now to get her 99p back she will have to pay return postage as well as dipping out on the original P&P. (i think)
#5
http://www.hotukdeals.com/item/681173/buyer-being-really-intimidating-do-

see my post. I'm likely to be made to pay the postage on an item sent out that the buyer claims 'isn't bright enough' because they have claimed through ebay.

So you could do the same?

At least your claim is genuine.
#6
I bought a pair of shoes from ebay a few weeks ago and was overcharged on postage


why did you not sort it sooner?

if you raise a dispute with paypal and they find in your favour then you will be refunded in full, BUT you will have to send back via trackable method and at your own cost
#7
just leave neg FB that is good enough..
#8
Put your self in the sellers shoes (groan). Buyer pays for shoes, few weeks later claims they are scuffed.

I know what I would think!

As far as the overcharged postage, you weren't. The charges were there for you to see and you accepted them when you bid, it even asks you to check.

Not sure where you would stand on getting a refund for the full price including postage. I'm sure an ebay expert will be about soon though :)
#9
It's taken so long because they said they were on holiday and were not replying to any of my messages.
It was £2.24 excluding packaging costs but it was wrapped in a bit of thin brown paper that was falling apart when it got me so I don't think that cost £3.79. I was expecting a box at least.

I messaged them the day I got them.
#10
ilovepink
why did you not sort it sooner?

if you raise a dispute with paypal and they find in your favour then you will be refunded in full, BUT you will have to send back via trackable method and at your own cost


This, the postage is a non issue you paid it your greivance is with the item, you will have your initial costs refunded in full upon return IF paypal believe you haven't worn them.........
#11
jennyrocks
It's taken so long because they said they were on holiday and were not replying to any of my messages.
It was £2.24 excluding packaging costs but it was wrapped in a bit of thin brown paper that was falling apart when it got me so I don't think that cost £3.79.

I messaged them the day I got them.


then raise a dispute with paypal and they find in your favour then you will be refunded in full, BUT you will have to send back via trackable method and at your own cost
#12
ebay will say you knew the costs of p&p before bidding on the item but as for them being scuffed it will cost you more hassle and money to send them back as they dont refund p&p unfortunately.
#13
jennyrocks
It's taken so long because they said they were on holiday and were not replying to any of my messages.
It was £2.24 excluding packaging costs but it was wrapped in a bit of thin brown paper that was falling apart when it got me so I don't think that cost £3.79.

I messaged them the day I got them.


But the point is you knew the buyer charged the P&P before you bid (or you should have done). Some sellers overinflate their P&P to avoid final value fees I think. This happened a lot on videogames in the past and hence Ebay now limit the P&P you can charge for such items.
#14
So basically they can get away with it knowing that I was willing to pay the £5.99 for new shoes to be posted.
#15
jennyrocks;8644947
So basically they can get away with it knowing that I was willing to pay the £5.99 for new shoes to be posted.

Pretty much!
#16
Oh well learn from your mistakes I guess.
#17
It wont be worth your while by the time you've paid the return postage by 'trackable' method :-(
#18
nefertiti6969
It wont be worth your while by the time you've paid the return postage by 'trackable' method :-(



I know :x
I guess I'll just leave neg and that will be the end of it. Feel like I've been scammed though.
#19
We all know most sellers try and recoup some of their selling fees through postage and packing, and lets face it when you sell something for 99p the last thing you want is to make a loss on p+p.
Postage costs are clear to see, if you don't like it don't bid, simple

Like someone mentioned earlier some postage costs are capped, like xbox games etc, I think it was capped at £1 last time I posted one, so after the padded envelope and recorded delivery costs it works out you are making a loss of at least £1 straight away. Swings and roundabouts
#20
If they had done lower p&p more people would of bid because they were "brand new" Monsoon shoes.
They obviously knew what they were doing letting them sell for such a low price because if anyone complained after discovering they weren't even new they would be in the same situation I'm in. Only getting a 99p refund and they don't have to refund the extra money from the postage.
#21
jennyrocks
If they had done lower p&p more people would of bid because they were "brand new" Monsoon shoes.
They obviously knew what they were doing letting them sell for such a low price because if anyone complained after discovering they weren't even new they would be in the same situation I'm in. Only getting a 99p refund and they don't have to refund the extra money from the postage.


Yes they will have to return your original postage if paypal believe you haven't worn them. You will be out of pocket return postage.

So you will get 5.99 annd 99p.
#22
q) does every ebay seller know how much their 2nd hand junk will cost to post once its wrapped up?

I dont wrap anything unless it gets sold, and I wont know the exact weight until then. but Im supposed to guess how much p&p will cost, so heres what I do.....I GUESS! but always always always guess over, just incase, dont forget ebay & paypal take 20% out of what you get. I just sold a tv for £170, i walked away with £140, but i did overcharge on the postage, i paid £8, and i charged the buyer £20, but he/she knew that when they bid.

I hate buyers moaning about p&p.
#23
This person has sold shoes before so knew how much it would cost, they already received neutral feedback for overcharging on a pair with heels which were obviously heavier than my little sandles which they also charged £5.99 for.
#24
jennyrocks
This person has sold shoes before so knew how much it would cost, they already received neutral feedback for overcharging on a pair with heels which were obviously heavier than my little sandles which they also charged £5.99 for.


What is the problem? You knew this before you bid and if paypal decide you are the truthful party you will get the initial £5.99 back so it's a non issue, the outbound postage.
#25
ebay fees are extortionate, he/she does exactly what I do, lists them at 99p so it doesnt cost anything. but to do that the p&p charge can be tweaked to match the price your willing to let them go for. You were willing to pay that amount, or else you wouldn't have bid on them. did you not know how much postage should be? why not?
#26
jennyrocks
This person has sold shoes before so knew how much it would cost, they already received neutral feedback for overcharging on a pair with heels which were obviously heavier than my little sandles which they also charged £5.99 for.


you also knew the costs BEFORE you bid if it were hidden then i would understand your frustration, but its there for all to see you bid on the item happy in knowledge of the full costs including the P&P so i really dont see the problem there

as for them being scuffed either neg the seller and move on or go down the paypal route

/thread
#27
I paid the 99p plus the £5.99 knowing that people overcharge for postage to cover paypal fees etc. I saw it as I was buying the shoes for £6.98 delivered. But they were not as described, I still want the shoes but do not think they were worth £6.98 in the condition they are in. The problem is all the money I paid is being classified as postage.

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