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Anyone know much about sky?

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Just wondering if anyone could clear something up for me. I used to live in an apartment with a shared dish, I had two feeds (sat one and sat two) coming into the lounge for my sky+ HD. I moved in… Read More
dh058977 Avatar
6y, 5m agoPosted 6 years, 5 months ago
Just wondering if anyone could clear something up for me.
I used to live in an apartment with a shared dish, I had two feeds (sat one and sat two) coming into the lounge for my sky+ HD.
I moved into a new flat on Saturday which has the same plate on the wall in the lounge (tv, radio, sat 1 and sat 2).
I have plugged my sky+ HD box in but the some of the channels are either scrambled or say no signal is being received (error codes 25 on some and 14 on others). What could this be?

This may sound stupid but ive walked around the whole building and I cant see a dish anywhere!! Its not possible for the channels to be coming through the aerial is it? Surely if it were possible I wouldnt be getting as many channels as I am?

There are four flats built above a retail unit below.
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dh058977 Avatar
6y, 5m agoPosted 6 years, 5 months ago
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1 Like #1
Silly question - but have you told Sky you have moved and they have 'switched' on your services?

Have u settled in yet!
banned#2
LOL.. Fail

You Ariel cannot receive a satellite signal.
#3
guv
LOL.. FailYou Ariel cannot receive a satellite signal.

I know that it cant thats why I confirmed that in the OP, I just cant understand why there isnt a dish. And whats "you ariel" lol


Edited By: dh058977 on Jan 24, 2011 22:59
#4
There may be a common communal dish for all the flats.. I would advice you to enquire from your neighbours...!
#5
guv
LOL.. Fail

You Ariel cannot receive a satellite signal.


Aha! yes a very good point!!!
#6
bossyboots
Silly question - but have you told Sky you have moved and they have 'switched' on your services?Have u settled in yet!

Yeah already moved my sky over thanks! Got some furniture coming tomorrow but all set other than that!
1 Like #7
I had this problem, until i told Sky i had moved.
banned 1 Like #8
Are you able to watch any channels?
#9
rsethi
There may be a common communal dish for all the flats.. I would advice you to enquire from your neighbours...!

Already have mate, none of them have sky!
#10
guv
Are you able to watch any channels?

There are some channels there. I know 100% there isnt a dish attached to this building anywhere!
#11
Lulu'sMammy
I had this problem, until i told Sky i had moved.

I told them my new address a few weeks before i moved and booked for everything to be moved over. Its really annoying lol
banned 1 Like #12
Is your card in the box? Are you using the same box? (Your card is paired to your box)

Where the dish is is irrelevant as long as its aligned and working.
banned 1 Like #13
dh058977
guv
Are you able to watch any channels?


There are some channels there. I know 100% there isnt a dish attached to this building anywhere!


What channels can you receive and what box are you using?


.

Edited By: guv on Jan 24, 2011 23:00
#14
guv
Is your card in the box? Are you using the same box? (Your card is paired to your box)Where the dish is is irrelevant as long as its aligned and working.

Same box, same card.
#15
guv
dh058977
guv
Are you able to watch any channels?
There are some channels there. I know 100% there isnt a dish attached to this building anywhere!
What channels can you receive and what box are you using?.

bbc 1, dave and sky one are the only ones that work without fault.
#16
Oh and its an Amstrad DRX890-C box
1 Like #17
Sounds like a dish alignment / lnb problem.

Look at the signal strength in the services menu.
1 Like #18
my brother is a sky engineer and he says it will not recieve a signal with out the sat dish being up somewhere. like the other person says there must be a communal dish to even have sat1 and sat 2. he says it depends on the age of the communal dish and wether or not it has been changed in the last few years as the old dishes will pick up sky but only some channels as they scramble the channels to avoid free loaders!! if you contact sky they should have info on the dish wether communal or otherwise hope this helps x
#19
Silentone
Sounds like a dish alignment / lnb problem.Look at the signal strength in the services menu.

I think its a dodgy lnb to be honest. The second feed always shows a better signal than the first even if you swap them around.
#20
bluejoff1
my brother is a sky engineer and he says it will not recieve a signal with out the sat dish being up somewhere. like the other person says there must be a communal dish to even have sat1 and sat 2. he says it depends on the age of the communal dish and wether or not it has been changed in the last few years as the old dishes will pick up sky but only some channels as they scramble the channels to avoid free loaders!! if you contact sky they should have info on the dish wether communal or otherwise hope this helps x

Is there anyway the dish could be in the roof space? Because i know 100% there is no dish on the roof or the walls and there is nowhere for it to be low down either.
1 Like #21
he says it will have to be in clear view of the sky as even a hand over the dish could block the signal. what about the top of the building is it a flat or peaked roof as sky engineers are not supposed to walk on flat roofs so if its flat there may not be one up there? some property owners used to get round this by putting the communal dish in an upstairs balcony or room to avoid the charge for going on the flat roof.
1 Like #22
dh058977
bluejoff1
my brother is a sky engineer and he says it will not recieve a signal with out the sat dish being up somewhere. like the other person says there must be a communal dish to even have sat1 and sat 2. he says it depends on the age of the communal dish and wether or not it has been changed in the last few years as the old dishes will pick up sky but only some channels as they scramble the channels to avoid free loaders!! if you contact sky they should have info on the dish wether communal or otherwise hope this helps x


Is there anyway the dish could be in the roof space? Because i know 100% there is no dish on the roof or the walls and there is nowhere for it to be low down either.


Dish has to have a clear line of site to the satellite.

Too slow !

Edited By: Silentone on Jan 24, 2011 23:41
banned 1 Like #23
dh058977


Is there anyway the dish could be in the roof space? Because i know 100% there is no dish on the roof or the walls and there is nowhere for it to be low down either.


To receive a satellite signal, a dish must have a direct line of site to the satellite. A dish cannot be installed inside the roof. If you are receiving dave and sky 1 through your sat box, there is definitely a dish. As someone said, it sounds like alignment or lnb.

What does it show if you go into the menu:

select settings from the top menu, then the bottom menu, select signal

state what signal details you see
#24
bluejoff1
he says it will have to be in clear view of the sky as even a hand over the dish could block the signal. what about the top of the building is it a flat or peaked roof as sky engineers are not supposed to walk on flat roofs so if its flat there may not be one up there? some property owners used to get round this by putting the communal dish in an upstairs balcony or room to avoid the charge for going on the flat roof.

Its a peaked roof but Im 100% sure there isnt a dish up there. Could it be on a neighbouring property? Were at the end of the road and the first house in the row has two dishes attached.
1 Like #25
have you tried re setting your box? take out the power lead hold down back up on the box not the control then re connect the power lead still holding down back up then wait until there are three lights on the front of your box it will say updating software let go of the back up button and wait until it updates about 10 mins see what that does
#27
Will try that now, thanks
#29
why 3
banned#30
bluejoff1
why 3


I'm greedy! X)

One is sky pointing to 28E, one is a 1m motorised dish on the back of the house pointing back towards the house above gutter level and the 1.2m channel master is sitting in the back garden looking for a new home.
#31
so you dont need 3 then x
#32
your so dirty x
#33
Found the damn dish!!!
#34
where?
#35
bluejoff1
where?

Theres a building next door to which one of the gates of our car park is attached, its on the roof there and the cables run across the top of the gate and into our building. not sure why but it does!
#36
under the cooker? x
1 Like #37
it may need updating or a new dish good luck x
banned#38
bluejoff1
so you dont need 3 then x


I did. I installed the 1.2m dish on a pole in my back garden which my neighbours blocked after years with their damn trees. Its too damned big to mount on a wall above the house - it could literally pull the wall down in high winds! But yes, only 2 are being used - with 7 feeds coming into the house from them.
#39
why not octo lnb it?
#40
bluejoff1
it may need updating or a new dish good luck x

Nobody else in the other flats use sky so I guess I can just book an appoinment with sky and sort it for myself? Thanks for all your help btw.

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