I ordered from New Look in the easter holidays and paid by paypal. I did not receive an email acknowledgement of the order, but two days later by paypal account paid twenty pound to them. Now NewLook says that two orders were placed but both were denied. There is nothing wrong with my account so can't understand it. Also Paypal says the mmoney has definitely been paid but NewLook say no order was placed.
Has anyone any idea where I stand on this? I have nevver been in this situation before and New Look are not good to deal with on the phone they give the impression that you can't understand a bank statement.