Anyone use BT Internet with their own ADSL modem/router? - HotUKDeals
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Anyone use BT Internet with their own ADSL modem/router?

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banned8y, 10m agoPosted 8 years, 10 months ago
Just spent the last 2 hours trying to configure a Belkin ADLS2+ G+ modem router on my mates PC, so he can use it for a shared wireless connection and kids can use their laptops.

Just cant get it to work!!!!

I have managed to get the connection shown as working and the green light alight to confirm this, but he has no connection and unable to browse. This is on his main machine and hard wired. The control panel access to the Belkin is accessible. Sometimes it shows internet connection as "connected" other times "no connection" - yet it *always* shows his BT line speed and shows it as connected.

Its not helped by the fact I cant seem to find anywhere on the btinterent site that shows configuration settings (ie PPP0e or a, encapsulation etc) so got nothing to go on. (Unless someone knows a URL!!!)

Ive just brought the modem home with me, but it does the same thing here as well. However, that doesnt mean anything to be fair as I have a static IP and it obviously needs to be told what that is!

Whenever Ive installed a modem router before, its just been a case of telling is ISP username and passwords etc and that was about it!

cant even tell you the Belkin model name of the thing - it hasnt got it on it! But it is called a ADSL2+ modem and wireless G plus MNO router.

Anyone have any ideas?
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banned8y, 10m agoPosted 8 years, 10 months ago
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#1
It is this that makes me avoid wireless. I am with BT and use the standard USB ADSL modems. As there is only my wife and I in the house it is no big deal to unplug the one not being used. I tried setting up wireless in a friends house too. No joy!
banned#2
Predikuesi
It is this that makes me avoid wireless. I am with BT and use the standard USB ADSL modems. As there is only my wife and I in the house it is no big deal to unplug the one not being used. I tried setting up wireless in a friends house too. No joy!


You've misread. The problem isnt anything to do with wireless. In fact, Ive managed to get the wireless to work - albeit without an interent connection!

So if you use BT (and this is the reason for posting!) could you tell me the settings you have used? - Dont include your username - I dont need that!!! ;-)
#3
Is this router a little square looking thing, just browsing whilst watching match.
banned#4
Paddy_o_furniture
Is this router a little square looking thing, just browsing whilst watching match.


No... but I will post a link when I find it on the Belkin site.... back in a mo!!!!

This is the one: http://catalog.belkin.com/IWCatProductPage.process?Product_Id=272220

There is a "support" link - and clicking "how to connect to the internet" is given the rather helpful answer....

[COLOR="Blue"]We assume that customers have to hand their Internet Service Provider (ISP) User Details as these are required to form a connection.[/COLOR]

All my mate knows is his username and password.

Looking on the BT site - which is so unhelpful its untrue! You would have thought something like support and guides to configuring modems would be there in flashing lights! Hence my question here. I can navigate the modem GUI, its the settings that I need!
banned#6


Unfortunately I am back at home now. Certainly his current USB modem needs to have a username and password - and when I tried leaving the fields blank, the Belkin router wouldn't allow it to be blank. I just assumed it needed one! (My ISP is line specific also - seems a bit weird needing one as you say from a line specific connection!)

I have brought the modem here with me, and will log in to the GUI to show the details. Probably best to screen dump and post!

Will do this a little later.
banned#7
OK, as requested, these are the screen shots and settings needed......

The menu:

http://geteven.biz/menu.jpg

PPPoA is selected - but is this correct?

http://geteven.biz/pppoa.jpg


The settings required within PPPoA

http://geteven.biz/pppoa1.jpg

Lan settings. Note - it uses DHCP so the IP isnt an issue - and is set with the Belkins default.

http://geteven.biz/lan.jpg
#9
PPPoA is correct
banned#10


OK, No worries. I'm fairly certain the configuration Ive used is correct. I did try when I was there with my laptop, but failed. I was thinking it might be their PC (ie configuration or maybe network port), so I can rule that out.

So Im now thinking the router may have a problem. I suppose I can give him a loan of my old Linksys ADSL2+ router and see if that works.
#11
I've got a couple working home hubs lying about, if he's desperate he can have one for nowt
banned#12
Paddy_o_furniture;1539151
I've got a couple working home hubs lying about, if he's desperate he can have one for nowt


Cheers. He's online at the mo with a "Voyager" USB modem, but hopeful we'll get this up and running! Dont suppose you know the number for BT support? (I expect it will be a premium number - in which case my advise to him would be switch provider! He said he's paying £19.99 a month ATM and his connection speed is.... wait for it......700Kbps! - though his attenuation figure is rather high at 59db)
#13
0845 6007030, very long line is it? He out in the styx or summit?
banned#14
Paddy_o_furniture;1539206
0845 6007030, very long line is it? He out in the styx or summit?


I would say he is approx 2 miles from the exchange, but his modem is on a long "ADSL extension" cable. I'm going to suggest he plugs in the router on a short cable and runs to his wired PC via RJ45. Need to sort this out first though. I dont think the WiFi side of things will take long. This laptop found and got onto his network wirelessly - just couldnt do anything once I was!
banned#15
Dont you just love saynoto0870 !!!

0845 6007030 = 0800 1698649

Dunno if it works!
#16
I'm quite away from the exchange, my Line Atten is 49Db and I synch at just over 5 Meg (I'd be with Cable if I didn't get free broadband off BT), I only have one socket in the house and use a mix of wireless and powerline adapters for my networking needs. You tried the router/modem in the NTE5 with the faceplate removed, to see what the difference in Synch/Line Loss is there? Is a horrible DIY flat style (not round with twisted copper pairs) extension cable?
banned#17
Paddy_o_furniture;1539241
I'm quite away from the exchange, my Line Atten is 49Db and I synch at just over 5 Meg (I'd be with Cable if I didn't get free broadband off BT), I only have one socket in the house and use a mix of wireless and powerline adapters for my networking needs. You tried the router/modem in the NTE5 with the faceplate removed, to see what the difference in Synch/Line Loss is there? Is a horrible DIY flat style (not round with twisted copper pairs) extension cable?


Mine is currently 31db and connects at 16Mbps

His phone line is one of the old rectangular shaped boxed, but connects to a normal phone extention box right next to it. He hasn't got a specific ADSL connector. In fact he runs it when needed via an extension lead that has inbuilt ADSL filters.
banned#18
Also forgot to mention. Within the "setup wizard" there is an option to select the ISP. BT Broadband is there. I would have thought selecting this would automaticy chose the correct options you would need and and truely would be plug and play after that!
#19
Have you managed to sort your Belkin out now??

I am IT and Broadband tech support and will help you if the problem still exists. Just one thing to say about UK Belkin routers - the first thing to check is that they have the latest software version installed. Go to the Belkin website and click "support" to check your version.

Pete
banned#20
ps999
Have you managed to sort your Belkin out now??

I am IT and Broadband tech support and will help you if the problem still exists. Just one thing to say about UK Belkin routers - the first thing to check is that they have the latest software version installed. Go to the Belkin website and click "support" to check your version.



Hi Pete,

No still not sorted. Modem still sitting on my desk not doing anything! As mentioned, its not mine and just trying to sort it for a mate.

You mention to get the latest Belkin software. To the best of my knowledge, it doesnt use any software (its a router - with an ADSL modem) though would explain a lot!!! Certainly the CD that came with it doesnt have any software - nor the user manual mention any. Or were you refering to firmware? I know he wont have flashed it.
#21
guv

The router runs with "firmware" which is software installed on the internal chip. What is the model number on the bottom of the unit? It will be something like F5D7632 and have a version number. Once you have this go to the following link and check for the latest updates http://www.belkin.com/uk/support/

You can PM me if you need to go into detail after that

Pete
#22
Sorry guv
Just read further up the thread and see what model it is. So go to http://www.belkin.com/uk/support/article/?lid=enu&pid=F5D9630uk4A&aid=6127&scid=314 and check the version of firmware that you have on your router.

The other thing to say is that Belkin give a lifetime warranty on their products so will exchange it if found to be defective. They will however insist that you have tried the latest version of firmware as a part of the testing

Pete
#23
Wow thats great i just had a belkin router go t*t's up, ur settings are correct but the bt does not require a user name or password, if the belk insists the fields cant be left blank use bt and bt in both
sure thats wot i used prev tho i have a homehub now
#24
ps
also forgot to mention my mate recently severed his extension which had the dsl connected to, he dragged out an old phone and put it on his main socket with a microfilter
on reconnecting the extension i found his hub connected at 350k on a 2mb line, unplugged the dodgy old phone nad hey presto fulll 2 mg, moral is disconnect all phone etc when fault finding routers/dsl probs
#25
I'm with BT Broadband and I called a few months ago to cancel just to see what they'd say on 0800 800 030 and the gave me a free home hub and free bt vision box and dropped my bill to £12.00 per month - had to have a new 12 month contract but seeing as i didn't want to cancel anyway thought is was a good phonecall... as I now have new wireless homehub and free recordable freeview box and I'm paying less than I was!

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