Anyone using BlackBerry service on O2? - HotUKDeals
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Anyone using BlackBerry service on O2?

Hero_2007 Avatar
6y, 7m agoPosted 6 years, 7 months ago
Is your Data Service down right now? I can't seem to receive any email or any kinda data service ...

Phone and text messages still work ... weird
Other Links From blackberry:
Hero_2007 Avatar
6y, 7m agoPosted 6 years, 7 months ago
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#1
All working fine in Islington
#2
billyoftheknight
All working fine in Islington



Weird, I am in Ealing, not too far from you, checked with a mate at work his O2 iPhone also can't get any Data Services
#3
I started posting network messages that I received from O2 but they did not seem to generate much interest so heres todays......

Dear Customer,

We currently have a problem affecting 3G Voice, Text and Data Services (including Mobile Broadband and other High Speed Data Applications) in North London and surrounding areas. All 2G services remain available. We’re working on a fix and will keep you up to date with our progress.

If you have any questions relating to this service communication please contact your Customer Services Team on their usual number quoting Case Reference 6237563.

We are sorry for any inconvenience this may be causing.
1 Like #4
update...

Dear Customer,



Following on from our earlier email regarding a fault affecting our 3G Voice, Text and Data Services (including Mobile Broadband and other High Speed Data Applications) in North London and surrounding areas, the impact is now as follows: Customers in the affected areas are unable to utilise high speed 3G data services only. Voice and Text services are not affected. All 3G data related traffic can be redirected to the 2G network for handsets that are configured to use it – this will require manual intervention and is not completed automatically. The locations now affected are North London, South London, West London, South of the M25 to the South Coast (including Brighton) and the Isle of Wight. Please find attached maps showing affected cell sites as red circles and working cell sites as green circles for your reference.



If you have any questions relating to this service communication please contact your Customer Services Team on their usual telephone number, quoting Case Reference 6237563.



We are sorry for any inconvenience this may be causing.
#5
mosskeeto
update...

Dear Customer,



Following on from our earlier email regarding a fault affecting our 3G Voice, Text and Data Services (including Mobile Broadband and other High Speed Data Applications) in North London and surrounding areas, the impact is now as follows: Customers in the affected areas are unable to utilise high speed 3G data services only. Voice and Text services are not affected. All 3G data related traffic can be redirected to the 2G network for handsets that are configured to use it – this will require manual intervention and is not completed automatically. The locations now affected are North London, South London, West London, South of the M25 to the South Coast (including Brighton) and the Isle of Wight. Please find attached maps showing affected cell sites as red circles and working cell sites as green circles for your reference.



If you have any questions relating to this service communication please contact your Customer Services Team on their usual telephone number, quoting Case Reference 6237563.



We are sorry for any inconvenience this may be causing.





Thanks so much for the info! saved me a phone call to customer service, cheers, rep +
#6
Hero_2007
Thanks so much for the info! saved me a phone call to customer service, cheers, rep +


No problem...
UPDATE>>>>
Dear Customer,



We are pleased to inform you that service has been fully restored following the fault affecting North London and surrounding areas.



If you have any questions relating to this service communication please contact your Customer Services Team on their usual telephone number, quoting Case Reference 6237563



We are sorry for any inconvenience this may have caused.



happy surfing! :thumbsup:
#7
mosskeeto
No problem...
UPDATE>>>>
Dear Customer,



We are pleased to inform you that service has been fully restored following the fault affecting North London and surrounding areas.



If you have any questions relating to this service communication please contact your Customer Services Team on their usual telephone number, quoting Case Reference 6237563



We are sorry for any inconvenience this may have caused.



happy surfing! :thumbsup:




Cheers mate, everything looks good now, had about 30 emails pushed through all at once :x
#8
This is what happens if I post these notices... and why I stopped doing it....

http://www.hotukdeals.com/item/701928/o2-outage-info


Someone posts about "what did you have for lunch?" and it gets umpteen replies! :-D

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