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Anyone VERY good with computers?!

baffledsalmon Avatar
7y, 1w agoPosted 7 years, 1 week ago
I have (I think) the Win32.agent.pz virus that I noticed because my internet banking page is now altered to ask for my full security number so I ran a Spybot check.... Or at least I thought I did until I tried to remove it manually after all the anti virus software I tried failed to download and I have found that I have no such Win32 folder! I've tried downloading AVG and Rapport and neither will download, and my previous antivirus, McAfee, completely stopped working!! Could someone help?! A few things to remember:
I can't reload Windows (I'm on XP) as I don't have the cd OR anything to store stuff on.
I'm not great with computers!!!

Thanks!
baffledsalmon Avatar
7y, 1w agoPosted 7 years, 1 week ago
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banned#1
[url]www.eset.com[/url]

free trial of nod32 - run it

then get malware bytes
banned#2
banned#3
''Anyone VERY good with computers?!''

lol, you dont need to be VERY good.. this is quite basic knowledge.
#5
rumblefish
''Anyone VERY good with computers?!''

lol, you dont need to be VERY good.. this is quite basic knowledge.


Umm... Well... I'd say I'm pretty clued up... At least better than any of my friends, and everything I've tried does nothing. I at least figured out where the shift and apostrophe buttons are :p
banned#6


[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]Hijack this is great, but pretty pointless if you don't know what you are lookimg at.

Salmon girl... the safest way to get rid of a virus is to format and reinstall windows... what do you say to that? Doable?[/COLOR][/SIZE][/FONT]
#7
vibeone
[url]www.eset.com[/url]

free trial of nod32 - run it

then get malware bytes


anti malwarebytes saved my life:thumbsup:
#8
yeah try malware bytes, if that doesn't work, there is a very powerful program called GMER but it's complicated.
#9
#10
vibeone
[url]www.eset.com[/url]

free trial of nod32 - run it

then get malware bytes


I tried to download it but it said some shiznit about Windows Installer not working. Aghhhh!
#11
For starters turn off system restore then clear all temporary Internet pages and cache i would then reboot into VGA mode or use msconfig to stop anything not needed to be loaded then use a good AV like Nod or Kapasky to do a full scan, you could also download Mcafee stinger which is a very special AV which is free after running the AV i would then use a anti spyware program but not spybot.

What interests me is how the hell you got infected if you where mad enough to go to some fake bank page why would you not see that it was a scam, no bank account will ever ask for full credentials. Chances are its a temporary Internet file but the best way for a noob to deal with this is google the win32 virus and there will be detailed instructions with links to remove it, print them off and follow the proper removal steps
banned#12
baffledsalmon
I tried to download it but it said some shiznit about Windows Installer not working. Aghhhh!


[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]Try pressing F8 on startup (just before the windows logo appears), and selecting Safe mode (with networking) and see if it will install then. I suspect the malware/virus is trying to prevent access to antivirus software (hence why you cant download some of them, and nod wont install)

otherwise like I said... you might be struggling without a reinstall. Sounds a bit messy.[/COLOR][/SIZE][/FONT]
#13
polly69

What interests me is how the hell you got infected if you where mad enough to go to some fake bank page why would you not see that it was a scam, no bank account will ever ask for full credentials. Chances are its a temporary Internet file but the best way for a noob to deal with this is google the win32 virus and there will be detailed instructions with links to remove it, print them off and follow the proper removal steps


I did see it was a scam... That's the only reason I knew there was something wrong! It's happened to me in the past, I go onto hsbc.co.uk but then after I type in my IB number it redirects me to a fake page.
#14
baffledsalmon
I tried to download it but it said some shiznit about Windows Installer not working. Aghhhh!


reboot press F5 to bring up the boot menu and choose sytem restore then follow the steps and take it back a few days then try the reinstall again.

Before you reboot press ctrl.alt and delete and choose task manager, a lot of viruses remove access to the task manager and control pannel to stop you trying to finnish the process for removal this could be anoth part of the infection stopping windows installer.
banned#15
polly69
reboot press F5 to bring up the boot menu and choose sytem restore then follow the steps and take it back a few days then try the reinstall again.

Before you reboot press ctrl.alt and delete and choose task manager, a lot of viruses remove access to the task manager and control pannel to stop you trying to finnish the process for removal this could be anoth part of the infection stopping windows installer.


[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]It's F8, and I've already said it.... and I'm not 100% sure you can get to system restore from there. Certainly not on XP.

You could also try making a new user account.

Right click on Computer, and select Manage. Then select Local Users and Groups, Users, and create a new user. Then log off, and log on with the user you just created. Would doubt this will help, but its worth a go I guess.[/COLOR][/SIZE][/FONT]
#16
vibeone
[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]It's F8, and I've already said it....[/COLOR][/SIZE][/FONT]


I know its F8 ive been using F5 earlier and i for some reason put F5
#17
baffledsalmon
I did see it was a scam... That's the only reason I knew there was something wrong! It's happened to me in the past, I go onto hsbc.co.uk but then after I type in my IB number it redirects me to a fake page.



No way does that happen without the user doing something very silly in the first place.
banned#18
[COLOR="DarkRed"]This whole thread can be summed up pretty easily.

You use this machine for online banking. There is no way in a million years I would risk logging in again until I had reformatted. I just wouldn't risk it if a machine had been in that condition, even if I had been able to seemingly get rid of the virus.

Can you not borrow a OEM disk off someone and reinstall? The key should be on the side of the machine.

I really wouldn't bother trying to remove it - just start afresh.[/COLOR]
#19
vibeone
[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]Try pressing F8 on startup (just before the windows logo appears), and selecting Safe mode (with networking) and see if it will install then. I suspect the malware/virus is trying to prevent access to antivirus software (hence why you cant download some of them, and nod wont install)

otherwise like I said... you might be struggling without a reinstall. Sounds a bit messy.[/COLOR][/SIZE][/FONT]


What have you said? choose safemode then try reinstalling, what would that do? you do know what safe mode is don't you it loads only the very basic drivers nothing to do with windows installer some changes have been made in the registry that's why i said system restore as your answer will do nothing at all.

So before coming with that make sure your not talking to an idiot.
#20
Inactive
No way does that happen without the user doing something very silly in the first place.


Right, I'm not an idiot, I know a scam when I see one. My antivirus was disabled for a long time because it slowed down my computer... I obviously got a virus in that time and only noticed it when I went to do my online banking which I do very rarely. It's not a big deal, I'm just asking if anyone knows how to fix it. If not, I'll get a new laptop, sorted. Like people say, if you've got nothing nice to say, don't say anything at all. On my thread at least.
banned#21
polly69
I know its F8 ive been using F5 earlier and i for some reason put F5


[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]Are you sure your not just putting random words you overheard in PC World into sentences? Because System Restore is not an option on the Windows XP boot menu, and i'm fairly confident its not on the Vista/7 boot menu either - its in the repair section of the install disk installer.[/COLOR][/SIZE][/FONT]

polly69
What have you said? choose safemode then try reinstalling, what would that do? you do know what safe mode is don't you it loads only the very basic drivers nothing to do with windows installer some changes have been made in the registry that's why i said system restore as your answer will do nothing at all.

So before coming with that make sure your not talking to an idiot.


[COLOR="DarkSlateBlue"]Well clearly I'm talking to one right now...

Safe mode may well be enough to 'break' the virus and prevent it from starting. Windows Installer service WILL run in safe mode, although it may need starting from services.msc. From that point Nod32 will install. I'll probably get a ban for this, but it'll be worth it to be able to prove you are talking absolute crap.

Before making a fool out of yourself, check your not talking to someone who has worked in computing ever day of their working life :) Your first post proved you are spouting rubbish. There is no F5 menu, and on the F8 menu there is no system restore. Your post, in its entirety was completely wrong.

I administer servers and networks for a living, and have to deal with idiotic staff daily, however you are in a different league.[/COLOR]
#22
vibeone
[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]Are you sure your not just putting random words you overheard in PC World into sentences?.[/COLOR][/SIZE][/FONT]


Hahahaha, made me smile!
#23
Question... Would restoring the system to like... a few months ago or whatever get rid of it? Probably sounds stupid but I'm a law bod, not a computer bod! Hehe!
banned 1 Like #24
baffledsalmon
Question... Would restoring the system to like... a few months ago or whatever get rid of it? Probably sounds stupid but I'm a law bod, not a computer bod! Hehe!


It depends - its got half a chance. I don't really use system restore, but I believe it will delete/rollback programs (exe's etc) but leave your documents, so it may be worth a go. Its in Programs Accessories System Tools I think.



Salmon, I'm off, leave it to this other 'expert' lol - like I said, it sounds in a mess and if possible, you should format and reinstall - especially if you use it for banking etc.
#25
baffledsalmon
Right, I'm not an idiot, I know a scam when I see one. My antivirus was disabled for a long time because it slowed down my computer... I obviously got a virus in that time and only noticed it when I went to do my online banking which I do very rarely. It's not a big deal, I'm just asking if anyone knows how to fix it. If not, I'll get a new laptop, sorted. Like people say, if you've got nothing nice to say, don't say anything at all. On my thread at least.


I'm not saying your an idiot but why would you log onto any site that deals with banking or paying of money without any AV that's just crazy tell me this wasn't also over wifi with no encryption WPA or WPA2 enabled. Mcafee or Norton is a virus in itself and will slow your system to a crawl and constantly interferes with you and your wishes and needs constant input.

Remove that tat Mcafee and use the Best you have been advised a good few times to download nod and with good reason it sits in the back ground is small and very secure Ive been using Nod32 for years since the early days of XP and so has everyone i know and in all those years I've only got 1 virus and that was through a film i downloaded from the newsgroups that as soon as you played it it executed and as id excepted it no AV would of had a chance anyway.
#26
vibeone
[FONT="Century Gothic"][SIZE="2"][COLOR="Sienna"]Are you sure your not just putting random words you overheard in PC World into sentences? Because System Restore is not an option on the Windows XP boot menu, and i'm fairly confident its not on the Vista/7 boot menu either - its in the repair section of the install disk installer.[/COLOR][/SIZE][/FONT]



[COLOR="DarkSlateBlue"]Well clearly I'm talking to one right now...

Safe mode may well be enough to 'break' the virus and prevent it from starting. Windows Installer service WILL run in safe mode, although it may need starting from services.msc. From that point Nod32 will install. I'll probably get a ban for this, but it'll be worth it to be able to prove you are talking absolute crap.

Before making a fool out of yourself, check your not talking to someone who has worked in computing ever day of their working life :) Your first post proved you are spouting rubbish. There is no F5 menu, and on the F8 menu there is no system restore. Your post, in its entirety was completely wrong.

I administer servers and networks for a living, and have to deal with idiotic staff daily, however you are in a different league.[/COLOR]


Safe mode will do nothing to the virus nor will system restore it only makes changes to the registry back to a snap shot of it as it existed at that time, I'm having no more part in this as you are a complete moron who makes himself look thicker with every spout of ***** you come out with system restore was to roll back changes that may have cause windows installer not to work hence allowing the installation of Nod.

I have young kids 16,17 training under me that are like you think they know it all until you make them look stupid, 6 months running Vista and they think they know everything that's why I'm the boss and they are students. I was fixing windows 95 and early dos versions 10 years before you knew what a home PC was.

Anyway that's me out as the Techguys are in from PC World and as we know they are the best at this sort of problem so i will leave it to them they will make sure your PC runs like a dream (nightmare) if you take any notice of them. Do yourself a favour and google the win32 variant and the removal instructions and print them out as all viruses have different techniques for removal.

You probably administer your home wireless network but that's it because if you worked under me I would sack you. Where can i check .

Do you have a link to your MS Transcripts so i can see if your MS certified

Polly69
MSCA,CCNA
[mod]#27
I think it's great that HUKD is full of so many people who are willing and able to to help other members with computer problems.

It is getting a bit close to name calling though (idiot - for example) - so let's cut that out right away please

I would (if I had all the files I needed saved elsewhere ie memory stick (and you should always make copies of your important stuff)) do a reinstall. Not sure if a system restore would work as I do not know how aggresive this virus is.

You could alway visit Trend Micro website and run a free scan (need to download the kernell) and see if that does anything
banned#28
polly69
Safe mode will do nothing to the virus nor will system restore it only makes changes to the registry back to a snap shot of it as it existed at that time [COLOR="Red"](wrong)[/COLOR], I'm having no more part in this as you are a complete moron who makes himself look thicker with every spout of ***** you come out with system restore was to roll back changes that may have cause windows installer not to work hence allowing the installation of Nod.[COLOR="Red"](err.. you suggested system restore)[/COLOR]

I have young kids 16,17 training under me that are like you think they know it all until you make them look stupid [COLOR="Red"](i dont believe that, but if true i dont blame them frankly if you have managed to get into a teaching position)[/COLOR], 6 months running Vista and they think they know everything that's why I'm the boss and they are students. I was fixing windows 95 and early dos versions 10 years before you knew what a home PC was.[COLOR="Red"] (comical... considering you have no idea how old I am...)[/COLOR]

Anyway that's me out as the Techguys are in from PC World[COLOR="Red"] (not that I work at PC World, but I'm assuming even the techguys know its F8 on startup...)[/COLOR] and as we know they are the best at this sort of problem so i will leave it to them they will make sure your PC runs like a dream (nightmare) if you take any notice of them. Do yourself a favour and google the win32 variant and the removal instructions and print them out as all viruses have different techniques for removal.

You probably administer your home wireless network but that's it because if you worked under me I would sack you. [COLOR="Red"](I wouldn't work for a company that employed such a clearly incompetent person in a position of authority, let alone a teaching role. I suggest if you are indeed a teacher, you get reading up because you are well out of shape.)[/COLOR] Where can i check .

Do you have a link to your MS Transcripts so i can see if your MS certified [COLOR="Red"](Do you? We can all google and put letters after our name. I've proven my qualifications with sound advice, unlike your provably incorrect information.)[/COLOR]

Polly69
MSCA,CCNA [COLOR="Red"](ooooooooooooooooooooooooooooooooooooooooo)[/COLOR]



[COLOR="Red"](my red)

Sorry Andy, I posted this before i read your comments. Although i don't think there is any name calling anyway. It's a shame there has been so much incorrect information being posted, but as I said, its easily provable who is correct. I think Salmon has got the information she needed anyway, so I'll bow out now. But I'll bet everyone a tenner Polly69 (MSCA,CCNA) han't really left, and has to have the last word! :) Good night![/COLOR]
#29
sounds like the OP is baffled :whistling:
#30
Well you'll alllllll be pleased to know that I've fixed it... Little old me, the "idiot" who seemingly goes to "scam websites" and whatever else you (Polly) think of me. No anti virus, no malware software, nothing.
Thank you to the people who made the effort to help :D
#31
the OP is no longer baffled :thumbsup:
#32
Might be worth a think if you are not using a virus suite then you may want to download linux live (Ubuntu is a popular one) and then just boot it up when you do your banking then after you have done take the disk out and reboot back to XP.:thumbsup:
#33
If system restore did the trick then that's great, but it might not have removed the virus / trojan completely. some make copies of themselves and the proceed to re-infect the system, so make sure you still run a full battery of anti virus / spyware / malware checks now. and once you're sure it's clean, it might be time to make sure you're fully backed up.
#34
baffledsalmon
Right, I'm not an idiot, I know a scam when I see one. My antivirus was disabled for a long time because it slowed down my computer... I obviously got a virus in that time and only noticed it when I went to do my online banking which I do very rarely. It's not a big deal, I'm just asking if anyone knows how to fix it. If not, I'll get a new laptop, sorted. Like people say, if you've got nothing nice to say, don't say anything at all. On my thread at least.


I didn't call you an " idiot " I said that you were silly, I stand by that in light of your admission to using online banking without an effective Anti Virus on your computer.

HSBC actually provide one for free to their customers, I suggest that you install it, or another one on your computer, especially if you intend to use online banking.
#35
Inactive
I didn't call you an " idiot " I said that you were silly, I stand by that in light of your admission to using online banking without an effective Anti Virus on your computer.

HSBC actually provide one for free to their customers, I suggest that you install it, or another one on your computer, especially if you intend to use online banking.


Mm hmm... McAfee. The one I said I DID have, but stopped working, presumably due to the VIRUS! Tish! Does anyone listen?! Anyway, problem solved. Lovely!
banned#36
baffledsalmon
Mm hmm... McAfee. The one I said I DID have, but stopped working, presumably due to the VIRUS! Tish! Does anyone listen?! Anyway, problem solved. Lovely!


Lol that really would defeat the object of having an Anti Virus. :-D
#37
baffledsalmon
Mm hmm... McAfee. The one I said I DID have, but stopped working, presumably due to the VIRUS! Tish! Does anyone listen?! Anyway, problem solved. Lovely!


I somehow doubt that the problem is " solved " properly, but you are obviously not bothered, so best of luck.
#38
Inactive
I somehow doubt that the problem is " solved " properly, but you are obviously not bothered, so best of luck.


Tut.
It's fine, stop worrying your pretty little head about it. All the files have been removed, computer completely wiped of any trace. You can sleep tonight after all.
#39
baffledsalmon
Well you'll alllllll be pleased to know that I've fixed it... Little old me, the "idiot" who seemingly goes to "scam websites" and whatever else you (Polly) think of me. No anti virus, no malware software, nothing.
Thank you to the people who made the effort to help :D


I never said you where an idiot i deal with friends and family on weekends who do stuff worse than this so, saying that i said you where an idiot is lies and if i remember rightly it was me that tried to help you. I also said it may just be a temporary file and cleaning them out may help. No doubt you ended up doing as i suggested by Googling it and following the instructions as that's what 99% enterprise admins and techs do we cant be expected to know 100% every virus and how its removed so you have to search the web for solutions.

The very first thing i tell family friends and employees is if you are unsure google it and that's what was always being drilled into me as i was becoming qualified and there's nothing shameful about asking for help. If we where all to pat you on the head and say oh its not your fault next time something like this happens you wouldn't of learnt anything from this now because you think i called you an idiot next time you will be more careful which is the whole point of learning.

Ive been around computers for a lot of years and there's barely a day that goes by where i don't learn something about them and its usually from the people you least expect so you may feel an idiot but i certainly didn't call you one and if you felt like one join the club most days my kids make me feel like one.
#40
Inactive
I didn't call you an " idiot " I said that you were silly, I stand by that in light of your admission to using online banking without an effective Anti Virus on your computer.

HSBC actually provide one for free to their customers, I suggest that you install it, or another one on your computer, especially if you intend to use online banking.


So do Barclays and there is good reason for this its to protect them and you, Disabling your AV is the very last thing you should do even if it hasn't updated for weeks some protection is better than none.

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