Im looking at how the company I work for deal with customers after closing time.
Our Tech support lines close at 9 pm. But on the odd occasion we are still on a call with a customer. This could keep us back until say 9:20 pm...The lines wont close until we all log out of our phones.
So how would you as a customer expect to be treated etc?
Would you be feel its ok to receive a call back at a time that is ok with you?
We are looking into putting a message on the lines at 8:30 pm explaining that the lines close in 30 mins and give people the info that they may not get there call answered before 9..and give them the option to leave a message with their name,number,time they want a call back.
There is the option to stay open later..but then we just have the same issue..but an hour later.
This is a very rare problem, due to us not really getting that many calls after 8.
Oh and the number the customers call is free...so there not being charged while waiting to get through etc.
Cheers for reading.