AOL Bandwidth Throttling - HotUKDeals
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AOL Bandwidth Throttling

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Apologies if this is posted elsewhere... So, I'm an AOL Platinum subscriber at £25 a month and due to 'heavy use' my broadband speed has been throttled down to that of dial up (all day, every day) wh… Read More
Flodd Avatar
1d, 3m agoPosted 1 decade, 3 months ago
Apologies if this is posted elsewhere...

So, I'm an AOL Platinum subscriber at £25 a month and due to 'heavy use' my broadband speed has been throttled down to that of dial up (all day, every day) which has made the service practically unuseable. Aol claim they sent me an email back in December which outlined their 'fair usage policy' and giving me thirty days to cancel - I maintain I've never received this email as I would have cancelled the account and shifted it (or at least threatened to for some freebies) so where do I stand...

Anyone got any advice? I've tried their call centre but it's an excerise in futility to say the least...
Flodd Avatar
1d, 3m agoPosted 1 decade, 3 months ago
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#1
Welcome to HUKD :thumbsup:
I love that name, Flodd :giggle: :giggle:
Are you still in a contract with AOL? I've only used AOL for a month and that was 29 days too long.
#2
really hate aol, theyre the worst service providers ever!!
#3
threaten to cancel, when I did that they reduced my price and sent me a free wireless connection. (Still gonna cancel next month but would have had to pay out the rest of the contract anyway)
#4
dave smith
threaten to cancel, when I did that they reduced my price and sent me a free wireless connection. (Still gonna cancel next month but would have had to pay out the rest of the contract anyway)



when i did that they were like ok we will cut you off asap lol. i hate aol.
i was on a reduced rate, but it miraculously undid itself, and then they had no recollection of it:x
#5
I upgraded to the platinum service in August, they changed their T's & Cs' in December. I'm tempted to pay the cancellation fee but as the only form of defence they have is the supposed email it has to be worth challenging.
#6
In case you don`t know AOL in the uk was bought out by carphone warehouse don`t know if it is finalised but I will check
#7
Flodd
Apologies if this is posted elsewhere...

So, I'm an AOL Platinum subscriber at £25 a month and due to 'heavy use' my broadband speed has been throttled down to that of dial up (all day, every day) which has made the service practically unuseable. Aol claim they sent me an email back in December which outlined their 'fair usage policy' and giving me thirty days to cancel - I maintain I've never received this email as I would have cancelled the account and shifted it (or at least threatened to for some freebies) so where do I stand...

Anyone got any advice? I've tried their call centre but it's an excerise in futility to say the least...



Hi

Thats strange? AOL dont have a limited usage afaik? I'm on AOL literally 24 hours a day, I dont use their software and share a wireless connection with 3 machines, Wii, occasionally a PSP and I have heard nothing? Been with AOL a couple of years now....

And have to argue against the majority, have not had a prob with AOL!

:thumbsup:
#8
Ahh... They didn't until CPW took them over in December - It's taken them that long to get around to checking who's using what & when. They allegedly sent out an email in December warning users that they could be subect to a Fair sage Policy and have their speed capped and as they had changed their T's & C's we had 28 days to cancel - I had no such email and by the sounds of it neither did you.

If your broadband speed drops dramatically in the near future at least you'll know why without having to spend 5 hours on the phone to technical support in Islamabad...

And the really annoying thing is... they tell you if you don't use it - the speed will be increased! What's the point in that?
#9
Same issue here but with pipex, they have had me capped at 20kbs for a few weeks now...finally getting away from them, migrating on Wednesday!

If you download torrents, in most programs you can change the ports and use encryption, it helps a lot if it works.
#10
i had loads of probs with aol and rang to ask to cancel it...they asked me why and i said that that server wasnt reliable enough for me as i kept getting d/c and not being able to dial up for ages...i said i was moving to another server...they dnt want you to do that and so i was offered 2 months free

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