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AOL Rant.

Faldiver Avatar
8y, 3m agoPosted 8 years, 3 months ago
[RANT ON]

AOL.
This morning I went through Quidco and ordered the AOL package with a free laptop from CPW.
I selected the Acer Aspire (free) and completed the form with my debit card details for the delivery charge (£14.99)
This afternoon I receive a confirmation email off them - they have upgraded the laptop to a Fujitsu at an additional cost of £29.99. Total of £44.98 has been charged to my card.
I phoned up AOL - there is nothing they can do, so cancelled the order. Here's the part that really pi$ed me off;

I asked about the refund and was told I need to speak to CPW about this - they transferred me through. Bearing in mind I have now ben on the phone for 27 minutes to them. I spoke to someone from CPW and she told me that the refund will be by cheque. Great. ............



...........and it will take upto 28 days!

IMO this is nuts. They have the ability to refund my card, so why do they drag this out?

Needless to say I am shopping around for another ISP - might go with O2.

I'll never use AOL.

[/RANT OFF]
Faldiver Avatar
8y, 3m agoPosted 8 years, 3 months ago
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Comments/page:
#1
lol, i would have thought people are wise enough to stay away from AOL these days.
#2
deathtrap3000
lol, i would have thought people are wise enough to stay away from AOL these days.


Yeah, well, I know, I know...............................................:oops:
#3
I would of stopped my card before they got the money, or better still i would of phoned up and said btw my cards been stolen and i aint got a clue what your on about :) hehe
#4
deathtrap3000
lol, i would have thought people are wise enough to stay away from AOL these days.


why whats wrong with AOL??....... :whistling:

seriously though, I been with them for ages, no problems.
#5
how come they can take money like that but when they have to give you it back it takes ages!
banned#6
I would complain to your bank, for a start, taking any more than you authorised is in breach of their merchant rules, it could also be fruad (but much harder to prove).
I would also insist on a refund to the card, they are supposed to do this, and not refund by another means.
Ring back and insist on talking to someone more senior - maybe ask to be put through to their fraud department, mentioning fraud tends to make people sit up.
#7
colinsunderland;2790283
I would complain to your bank, for a start, taking any more than you authorised is in breach of their merchant rules, it could also be fruad (but much harder to prove).
I would also insist on a refund to the card, they are supposed to do this, and not refund by another means.
Ring back and insist on talking to someone more senior - maybe ask to be put through to their fraud department, mentioning fraud tends to make people sit up.


My sentiments exactly.....your card issue can refund you direct :thumbsup:
#8
Yes I would go to your Bank and say theat the money has been illegally taken out. And tell the banlk that a copy of the complaint has been sent to trading standards as well. And as a banking merchant, your Bank will have to then pull out its fingers from the rear end and get the banking merchant responsible for AOL to do soemthing ASAP!!
#9
I have called the bank and CPW.
The bank are not interested. They say as I have some form of agreement with CPW (ie, the order) it is not an act of fraud but a retail dispute.
CPW - I called them and they were not interested. I quoted trading standards, fraud, still no interest.
I could push this more I guess, but I can be doing without the hassle.
Yes, it is £30 extra that has gone out of my account, but it should be refunded within 28 days, if it isn't I'll be back on the phone.

This is my first dealing with both AOL and CPW.

It is also my last.

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