O2 recently scrapped their loyalty discounts on contracts (And Pay and Go), which was a big move.
Recently a friend of mine, rang Orange to renew a contract, and they gave him a worse deal than they give new customers, despite ringing them a number of times, and then ultimately speaking to the cancellations department, who refused to give the £15 monthly loyalty discount that he had. He ended up requesting a PAC code. Have Orange also scrapped their loyalty discounts? Anyone had similar experiences with Orange?
The reason I ask is, I want to get a contract soon, but for me the whole point of a contract is building a good relationship with the network, and therefore building a loyalty discount over the years. Which network rewards loyalty the best?