Are mobile networks tightening up on contract loyalty discounts? - HotUKDeals
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Are mobile networks tightening up on contract loyalty discounts?

hdizzle Avatar
6y, 7m agoPosted 6 years, 7 months ago
O2 recently scrapped their loyalty discounts on contracts (And Pay and Go), which was a big move.
Recently a friend of mine, rang Orange to renew a contract, and they gave him a worse deal than they give new customers, despite ringing them a number of times, and then ultimately speaking to the cancellations department, who refused to give the £15 monthly loyalty discount that he had. He ended up requesting a PAC code. Have Orange also scrapped their loyalty discounts? Anyone had similar experiences with Orange?

The reason I ask is, I want to get a contract soon, but for me the whole point of a contract is building a good relationship with the network, and therefore building a loyalty discount over the years. Which network rewards loyalty the best?
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hdizzle Avatar
6y, 7m agoPosted 6 years, 7 months ago
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#1
in my experience there is no gain from being 'loyal' to any mobile company
#2
I've been with T-mobile for three 18month contracts, and also had three contracts for my mum on the account as well which was two 18months then a 12month one. On my phone I have managed to get at least £75 taken off upgrades which were not 'free' for me based on my expenditure. Which is great as I already have half price line rental for life, so for example last year for the BB 8900 Curve they wanted £75 and I got it waived.

It is not great, but I have had no problems all these years with them. Also my fiancee has had three 18month contracts with them and the week the G1 came out she got it for free when originally they wanted her to pay £99 for it!
#3
Don't rely on T-mobile as that experience being gospel^^^^^^^^ My hubby had 2 tmobile contracts 18mnth x2 run side by side on one of the top tariffs. Come upgarde time they gave worse deals than new customers could have got and when we researched we were not alone, it was take it or cancel, we went back to o2 and our recent upgrade deal was very good.
#4
tinkerbell28
Don't rely on T-mobile as that experience being gospel^^^^^^^^ My hubby had 2 tmobile contracts 18mnth x2 run side by side on one of the top tariffs. Come upgarde time they gave worse deals than new customers could have got and when we researched we were not alone, it was take it or cancel, we went back to o2 and our recent upgrade deal was very good.


See they have always given me quite a warm reception. Mine is only a £35 tariff and is already 50% off for life and they still manage to let me have the phones I want cheaper then online or even what they offer to begin with. Furthermore, last contract upgrade I got 0800 numbers included in my minutes and also unlimited internet as well for nothing extra.
#5
They all do this every so often, start treating existing customers like crap. Some moron with a £ sign for a brain decides they can attract new customers with juicy new deals but don't need to do the same with existing customers because they're already loyal. Solution = leave or wait till things even out again when they realise they're haemorrhaging customers...
#6
megalomaniac
They all do this every so often, start treating existing customers like crap. Some moron with a £ sign for a brain decides they can attract new customers with juicy new deals but don't need to do the same with existing customers because they're already loyal. Solution = leave or wait till things even out again when they realise they're haemorrhaging customers...


Sounds like Be (internet provider) I joined two months previous and they started a half price for 12 months deal. So I said that I thought it was quite bad to offer new customers a great deal but not reward current customers. I included that I was still in contract and that I did not expect anything personally, but they sent me a message saying that if I renewed my contract they would void my old one and put me on the half price deal!
#7
Ok so people seem to have complaints about T-mobile (as well as a success story - thanks Andre), O2, and Orange. What about Vodafone?
#8
awoodhall2003
See they have always given me quite a warm reception. Mine is only a £35 tariff and is already 50% off for life and they still manage to let me have the phones I want cheaper then online or even what they offer to begin with. Furthermore, last contract upgrade I got 0800 numbers included in my minutes and also unlimited internet as well for nothing extra.


Yeah I'd say you were lucky hubbs had 2 contracts on tariffs of about £75 they did NOTHING for him at all, take it or leave he was told, he left. Being a bit miffed he trawled forums and he was by no means the only one.

O2 however have always been good for retentions so who knows but T moblie were utter crap and we certainly were not the only ones who were turned away.
#9
tinkerbell28
Yeah I'd say you were lucky hubbs had 2 contracts on tariffs of about £75 they did NOTHING for him at all, take it or leave he was told, he left. Being a bit miffed he trawled forums and he was by no means the only one.

O2 however have always been good for retentions so who knows but T moblie were utter crap and we certainly were not the only ones who were turned away.


But O2 have scrapped their loyalty discount. I'm not impressed with them. I've been with them all my life, but now I'm on a simplicity deal which I plan to cancel as soon as I get a new phone.
#10
I have been with O2 for a very long time but when i called to have a chat about my upgrade they just could not do anything really so off to Orange I go :)
banned#11
awoodhall2003
I've been with T-mobile for three 18month contracts, and also had three contracts for my mum on the account as well which was two 18months then a 12month one. On my phone I have managed to get at least £75 taken off upgrades which were not 'free' for me based on my expenditure. Which is great as I already have half price line rental for life, so for example last year for the BB 8900 Curve they wanted £75 and I got it waived.

It is not great, but I have had no problems all these years with them. Also my fiancee has had three 18month contracts with them and the week the G1 came out she got it for free when originally they wanted her to pay £99 for it!



Hi , if you have the 50% off discount does that apply for another line under your name.So was your mums price plan half price aswell?

Thanks
#12
United10
Hi , if you have the 50% off discount does that apply for another line under your name.So was your mums price plan half price aswell?

Thanks


No it only applies to my line, otherwise I'd have loads of them under my name!
#13
hdizzle
But O2 have scrapped their loyalty discount. I'm not impressed with them. I've been with them all my life, but now I'm on a simplicity deal which I plan to cancel as soon as I get a new phone.


See we just upgraded and got a really good deal, so no pattern.
#14
tinkerbell28
See we just upgraded and got a really good deal, so no pattern.


So they gave you a loyalty discount? Was that recently?

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