Are there times you'd just love to smack someone in the mouth????? Get a load of this Morrisons manager..... - HotUKDeals
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Are there times you'd just love to smack someone in the mouth????? Get a load of this Morrisons manager.....

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banned7y, 5m agoPosted 7 years, 5 months ago
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Wow. Seriously bad customer care from the manager at Morrisons in Retford.

My boss was just telling me of a TV set he bought on Saturday from the above store. When he got it home, he noticed there were a few dead pixels on the screen, so he took it back to the store and spoke to the manager.

The manager said you need to call the number on the box and they will deal with it. My boss is well versed in the SOGA and told him that his contract was with this store and he expected him to exchange it.

The manager claims it was company policy that they do not accept any returns on their TV sets (no matter what the fault was or when it was bought.)

Laughably, the Morrisons customer policy was on the wall where they were speaking. It was pointed out the policy states customer has a 30 day piece of mind no quibble return policy. The manager went on to say that doesnt apply to TVs (despite it not saying anything to the contrary or anything about company policy overwriting the SOGA in the TV section.)

Obviously with that attitude, you would expect temperatures to boil, but everything remained calm. The manager was told that he was breaking the law and his refusal to co-operate meant he was bringing the company into disrepute and breaking the law. Are you happy about this. Yes came the reply. He was then told that if he didnt remove himself from the store, he would call security to have him forcibly removed.

When he got home, he called the number he was quoting. The number was for setting up the TV and the girl said they keep telling Morrisons to deal with it and not telling them to ring them.


Personally, I would have taken out my phone, started recording the conversation and taking photos of the offending signs and take pleasure in telling him where he can expect to appear shortly. (That would be the small claims court, followed shortly afterwards to the dole office.)



How would you have handled this situation and what would you have done? (Dont turn this into a dead pixel debate its not relevant the guy was adamant they dont deal with ANY TV fault issues.)


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banned7y, 5m agoPosted 7 years, 5 months ago
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#1
I would do what your saying that you would do and probably make an angry thread about him
#2
Sounds about right from Morrisons. Bunch of ***** their managers!! Sitting in a Morrisons whilst i type this!!
#3
i work at morrisons
#4
what would you have done?


Would have told him to get security, if they tried to touch me, then I'd call the police . . . . .
#5
sucky!!

ring up morrisons hq?? report and enquire further
#6
Cluffy321
i work at morrisons




LMAOOOO
#7
Cluffy321
i work at morrisons


Would you have exchanged the TV?
#8
You have a boss??:w00t:

I would probably have got really upset at the time then gone home, had a cup of tea and then got on the phone and e-mail to Morrisons PR and just kept going until I found someone I could deal with.
#9
mbgringo
Would you have exchanged the TV?


i would say i was gonna get someone for you then just go sit in the back like i normally do
#10
Cluffy321
i work at morrisons


I USED to work for Morrisons, saw sense and left
#11
I would asked for head offices phone number then phoned them there and then in front of him asked them what there company policy is!
#12
MANJ_007
I USED to work for Morrisons, saw sense and left


good pay for a 17 year old
#13
Hagga27
I would asked for head offices phone number then phoned them there and then in front of him asked them what there company policy is!


+1 to that,normally they are ok,obviously got an idiot on this occasion
banned#14
chesso
You have a boss??:w00t:


I do..... but I am very high up in my organisation. (seriously) :whistling:

I would probably have got really upset at the time then gone home, had a cup of tea and then got on the phone and e-mail to Morrisons PR and just kept going until I found someone I could deal with.


Wise words (as expected.)

So the thought of a swing of the handbag would never enter the grey matter?
banned#15
guv;5674724
I do..... but I am very high up in my organisation. (seriously) :whistling:

is this one of them power post`s :p or do you just work on the top floor :w00t:

Wise words (as expected.)

So the thought of a swing of the handbag would never enter the grey matter?
banned#16
Hagga27
I would asked for head offices phone number then phoned them there and then in front of him asked them what there company policy is!


The policy was actually on the wall precisely where they were standing. The manager claimed "that doesn't apply to TV sets".


I like the mexican standoff idea...... call the security - but if they touch me I'll do them for assault and change this from a civil matter to a criminal one.
#17
guv
I do..... but I am very high up in my organisation. (seriously) :whistling:

I thought you were actually at the top (seriously):-D


guv
Wise words (as expected.)

So the thought of a swing of the handbag would never enter the grey matter?

haha!! Definitely not the handbag - would have mobile and camera in, plus I would almost certainly miss. Mind you I might have slugged it out with him a bit more verbally; I have a terrifying loud and intimidating voice.
banned#18
guv;5674744
The policy was actually on the wall precisely where they were standing. The manager claimed "that doesn't apply to TV sets".


I like the mexican standoff idea...... call the security - but if they touch me I'll do them for assault and change this from a civil matter to a criminal one.

ah but if the manager asks you to leave .. and you wont, it all gets messy.. take it to the press I say ..ker ching :thumbsup:
banned#19
dog_cop
is this one of them power post`s or do you just work on the top floor


I think you forgot option 3, which would be "or are you just taking the pee!"

The latter would be the answer..... though I earn humungous amounts of cash. (which you no doubt would have expected.) :p
banned#20
guv;5674775
I think you forgot option 3, which would be "or are you just taking the pee!"

The latter would be the answer..... though I earn humungous amounts of cash. (which you no doubt would have expected.) :p

send me a tenner then :thumbsup:
banned#21
dog_cop
ah but if the manager asks you to leave .. and you wont, it all gets messy.. take it to the press I say ..ker ching :thumbsup:


So what would happen in those circumstances? Refusing to move, would mean trespass I assume? The messy part I guess would be the fact you have legally been refused your rights by a rogue manager that doesn't know what he's doing. (Or are Morrisons that bad in general?)
banned#22
dog_cop
send me a tenner then :thumbsup:


Only a tenner?

Hardly worth the effort!!!

So would this manager make a good mod?
#23
Cluffy321
i work at morrisons


+1 lol!!
#24
Go (back) to the store or another store and take a pic of the T&C's.
Ring Morrisons Customer Services and ask them what their policy is, not the store, as in the HQ.
Explain what happened
Think at this stage a letter is on order, to store and HQ
banned#25
Cluffy321
i work at morrisons


brangelina
+1 lol!!


So is this company policy? Have you heard of similar instances?
banned#26
I wouldn't have bought a tv from Morrisons.
banned#27
FilthAndFurry
I wouldn't have bought a tv from Morrisons.


Then there is no need for any further input from you.

Good day. :thumbsup:
#28
The Manager may just be correct, some dead pixels are acceptable to some manufacturers, your Boss needs to check out the makers policy on this.
#29
I'd ask for the manager's name and ring head office, he sounds like a right tool.
#30
[COLOR="Red"]How would you have handled this situation[/COLOR] and what would you have done? (Dont turn this into a dead pixel debate its not relevant the guy was adamant they dont deal with ANY TV fault issues.)


Instead of buying a TV from a Supermarket, I'd have bought one from a reputable electrical company such as Currys or Comet, where the staff are knowledgable and I know I'd get a good bargain :)



:?



:thinking:



:w00t:



Seriously though, never had a problem with Morrisons when our old table-top dishwasher developed a fault, they refunded there and then, no questions asked.
#31
torapoole;5674908
I'd ask for the manager's name and ring head office, he sounds like a right tool.
Manager's name will be on the receipt :) Pretty sure Morrison's have that in place
banned#32
midlandscomics
Instead of buying a TV from a Supermarket, I'd have bought one from a reputable electrical company such as Currys or Comet, where the staff are knowledgable and I know I'd get a good bargain :)

:?
:thinking:
:w00t:


Indeed. One of the things you pay extra for is a bit of peace of mind and expertise.
#33
midlandscomics;5674924
Currys or Comet, where the staff are knowledgable


:roll:
#34
barneydog
:roll:


What ?? :oops: They were ever so helpful when selling me a platinum coated, triple-core, day-glo HDMI cable :-D
#35
FilthAndFurry
Indeed. One of the things you pay extra for is a bit of peace of mind and expertise.


FAIL
#36
midlandscomics;5674958
What ?? :oops: They were ever so helpful when selling me a platinum coated, triple-core, day-glo HDMI cable :-D


:lol:
#37
well we only had one tv returned i think and we just stuck a faulty sticker on it and its been sitting in the warehouse for ages now
#38
Some of these things have been mentioned already
Contact trading standards for the stores area.
If you have not got it already find out the name of the manager your boss was dealing with. (Some levels of management will only have the option to refer upwards at the most).
Contact the Head Office of Morrisons. You could make first contact by phone but always keep a record of dates/times and details of what was said. And to whom. Get names. Any necessary follow up could be in writing.
If the television was bought on credit card or any other type of plastic check if there are any special protections in place when buying in this way.

If your support works out could be in line for a pay increase. Remember who has been helpful :w00t:
banned#39
Inactive
The Manager may just be correct, some dead pixels are acceptable to some manufacturers, your Boss needs to check out the makers policy on this.


This isn't a debate about pixels (it says so in the opening post.) The manager claims they do not deal with ANY TV faults.

midlandscomics
Instead of buying a TV from a Supermarket, I'd have bought one from a reputable electrical company such as Currys or Comet, where the staff are knowledgable and I know I'd get a good bargain :)


That's being silly. Mrs Green on the check out knows someone who's well into TV's. That makes her more qualified than Comet and Currys staff.

Seriously though, never had a problem with Morrisons when our old table-top dishwasher developed a fault, they refunded there and then, no questions asked.


Not in this branch or from this manager obviously!

FilthAndFurry
Indeed. One of the things you pay extra for is a bit of peace of mind and expertise.


You still here? :?

WoolyM
Some of these things have been mentioned already
Contact trading standards for the stores area.
If you have not got it already find out the name of the manager your boss was dealing with. (Some levels of management will only have the option to refer upwards at the most).
Contact the Head Office of Morrisons. You could make first contact by phone but always keep a record of dates/times and details of what was said. And to whom. Get names. Any necessary follow up could be in writing.
If the television was bought on credit card or any other type of plastic check if there are any special protections in place when buying in this way.

If your support works out could be in line for a pay increase. Remember who has been helpful :w00t:


LOL........ I just wished it had been me! I'd have loved to rip into them!
#40
midlandscomics

Seriously though, never had a problem with Morrisons when our old table-top dishwasher developed a fault, they refunded there and then, no questions asked.


Your item developed a fault, but how would you have felt if on opening the packaging you found that the dishwasher had been battered with a hammer. To me having dead pixels on a screen would be as bad as that.

Morrisons haven't got the right to tell you to leave the shop, unless you start causing a scene. As long as you keep your cool and like others have mentioned, take photo's of the sign and let them know you understand the SOGA. Ask for managers full name and position (just in case he's an acting manager) and make him aware that further action will be taken up with head office.

There really isn't anything else you can do though in-store.

Dead pixels are frowned upon though and you may find that the manufacturers guideline may be upto 10 or upto 4 together. This is usually implemented in most stores. I personally wouldn't take a TV back with dead pixels, it would leave my home with a far more serious fault!! :thumbsup:

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