Are Virgin Mobile the only network who do not trust new customers with roaming? - HotUKDeals
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Are Virgin Mobile the only network who do not trust new customers with roaming?

elitom Avatar
8y, 11m agoPosted 8 years, 11 months ago
OK guys - sorry bit of a rant here.

Just moved two numbers over to Virgin Media / Virgin Moibile 300mins/300texts for £10 deal. Picked up the SIM cards at a Virgin Media Shop and they were pay monthly SIM Cards. Asked about roaming as I travel alot on bisiness and they said no problem. All well so far.

Then yesterday I had a phone call from VM about the unlock code for my Fly SLT100. Firstly got the speal about its not a real Virgin phone so it will take 30 days to get the codes from Fly but I had to credit my account with £30 first. I explained that I had pay monthly contract and then was told - no you are on PAYG !!!!!

It seems that this deals is some kind of hybrib between PAYG and contract. You have to pass a credit check, sign up to a direct debit and give them a credit card number, but you are then treated as a PAYG customer !!! OK so I can wait a few months as the unlocking is not so urgent.

Then I ask for roaming to be activated. Yes that wll be £150 deposit please ! But I am on a pay monthly contract. No you are not you are PAYG by Direct Debit and we don't trust you not to run up a big bill so either you wait three months 'till we trust you or you pay £150 up front. At this stage I was not best pleased. I have had mobile contracts for over 12 years and have never been refused roaming from the off, or had to pay a deposit.

So I want to research this a bit further. I have also taken out one of the TalkMobile £6 deals for my Dad and they will activate roaming immediately because I have passed the credit check ( my score is over 500) and I pay by DD.

So from experience, what are the poloicies of other networks that you guys have used?

From my experience it has just been a phone call and its activated with 24 hours. But I have never been PAYG or some half way house like Virgin.

BTW looking at VM website if you are a real PAYG custromer you get roaming from the off! Go figure that one!

If it was not such a good deal I would be requesting my PAC codes and goinf to TalkMobile today.

rant over ;-)
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elitom Avatar
8y, 11m agoPosted 8 years, 11 months ago
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#1
BTW looking at VM website if you are a real PAYG custromer you get roaming from the off! Go figure that one!


Pays to do your research before purchase.
#2
thesaint
Pays to do your research before purchase.


Yeah that is my point - I did ask about roaming and they failed to mention the wait period / security deposit. Also the SIM cards are clearly marked "Pay Monthly" not PAYG.

Maybe I should have asked more questions but I still feel VM are rather under hand about it all hence my question here before I discuss it with them again.

I will probably have to pay the deposit up front but theat then locks me in with them for 6 months or so, but I do need roaming for family reasons that wre not there when I took the "contracts" out

EliTom
#3
elitom
Yeah that is my point - I did ask about roaming and they failed to mention the wait period / security deposit. Also the SIM cards are clearly marked "Pay Monthly" not PAYG.



If you asked about a wait period and a possible security deposit and they failed to mention it, you have a case of mis-selling and can get out of your contract.

Have a look for your offer on their web-site, if you see something contradictary e-mail them and ask them to explain.
#4
thesaint
If you asked about a wait period and a possible security deposit and they failed to mention it, you have a case of mis-selling and can get out of your contract.

Have a look for your offer on their web-site, if you see something contradictary e-mail them and ask them to explain.


I am not trying to go down the mis-selling route, I'm just peeved that they treat\t all new customers as a high risk.

Yes in an ideal world when I asked about roaming and they just replied "it will be no problem" - but if they had said "yes you can have roaming but we are the only network that insists that all new customers have to wait for a qualifying period or pay a large security deposit first" then I would have been in a better position to make a fully informed chance.

But in the real world and based on experience of the main four networks, I made the maybe rash assumption that as I had passed a credit check and had a pay monthly sim card, that they would act in similar way.

Now after looking a the websites for T-mobile orange and O2, they all say that a security deposit maybe required depending on credit scoring etc.

Now I have just checked my credit score with Garlik and shall we say I was wrong to say its over 500 it is in fact over 900, hence why I have never had this problem before.

So yes you are right in many ways, my moan / rant is that VM seem over zealous with their attitude to new customers - i.e. jump through our hoops then we will still treat you with contempt.
#5
Just been to the store that issued the SIM cards to see if I could get some sense from them.

No.

All I got was thats our policy - take it or leave it.

When I said I would pay the £150 security deposit if it was refundable if I leave Virgin Mobile before it is used up, they said it was but refused to put that in writing !!!!!!

So will email VM and see what they say

So it appears that you need to have a good credit history to have a PAYG by DD but this is not taken into consideration when applying for roaming, unlike other networks

As The SAint said read the small print *bfore* buying - pity VMs is so complex and so un-flexible

EliTom

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