Argghhh - Paypal Postage help !!!!!!! - HotUKDeals
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Argghhh - Paypal Postage help !!!!!!!

Zootaga Avatar
banned8y, 2m agoPosted 8 years, 2 months ago
Recently paypal put a hold on my money and account because I had sold £13,000 of stuff within a 4 month period, to get it restored I had to provide proof of postings for everything, invoices etc etc.....all got sorted but now I have a new problem...

To speed up my business I stated using the royal mail system that ebay and paypal provide, you can print your own postage and then take it to the post office, since I need proof of postings I have to get a staff member to go through every parcel and write out the proofs.....

It's now been a week and staff are starting to get very rude telling me I'll have to find another way cos getting them to do 30 proofs a day is too much.....

What can I do?

I did get some proof forms to write out my own proofs for them to stamp but they didn't like that either and said they may aswell do it them selves as it's easier...
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Zootaga Avatar
banned8y, 2m agoPosted 8 years, 2 months ago
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banned#1
[url]www.royalmail.com[/url] are :lazy:
#2
and they then wonder why their post office will be shut down.
#3
I agree with the RM (sorry, should be PO, must learn to differentiate between the two...) staff tbh. If they sell you the postage they get commission but the way you're doing it they have to do all the work for nothing (and paypal probably get a commission for selling the postage...).
#4
Shengis
I agree with the RM staff tbh. If they sell you the postage they get commission but the way you're doing it they have to do all the work for nothing (and paypal probably get a commission for selling the postage...).


do the post office staff not get paid then? its their job to do it. if they don't want to do it then don't offer the service.
banned#5
I like doing it this way because..

1. I can pay by paypal meaning I can with the money they have paid me with, leaving my cash seperate.
2. It looks more proffessional having the postage printed onto a sticker...

Do the post office not get anything out of it this way?
#6
ants97
do the post office staff not get paid then? its their job to do it. if they don't want to do it then don't offer the service.


Yes they do indeed get paid. But if you pay your postage directly to RM via paypal, the PO in question appears to create no income. Net result, it closes. Then where does the op go to post their gear?????

What you need to remember is the PO and RM are run as SEPARATE companies.
banned#7
This is the major problem we have, we're moving towards a mail order environment yet the post office isn't keeping up
banned#8
Zootaga
This is the major problem we have, we're moving towards a mail order environment yet the post office isn't keeping up


Have you seen the machines they use in the PO.

1973 models :roll:
#9
Send all your stuff via courier then. Sorted :lol:
banned#10
Shengis
What you need to remember is the PO and RM are run as SEPARATE companies.



This is clearly a problem as combined they provide one service
banned#11
Shengis
Send all your stuff via courier then. Sorted :lol:


Too expensive, although I do have a DHL rep coming round at the of the week....they are great for larger items but for things that RM charge 70p ish for they can't compete...
#12
You can get courier deals when you have that volume of postings that work out way cheaper than royal mail
and they'll give you a receipt for everything and also collect from your house if you want
try some of these
http://www.fastwaycouriers.co.uk/8HomepageGeneric.html
http://www.parcel2go.com/daily.aspx
#13
Shengis
Yes they do indeed get paid. But if you pay your postage directly to RM via paypal, the PO in question appears to create no income. Net result, it closes. Then where does the op go to post their gear?????


I'd think that by doing this service with a smile would result in the op using the post office more often for the stuff that does generate a specific income for that store, if however they chose to alienate their ebay customers who'll then go into the bank or a larger post office to say for example get some currency changed then hell mend them and the op will just go to a larger post office where it isn't such a chore and they are treated just that bit better.
#14
Zootaga
This is clearly a problem as combined they provide one service


Indeed:thumbsup:
banned#15
karenhornby
You can get courier deals when you have that volume of postings that work out way cheaper than royal mail
and they'll give you a receipt for everything and also collect from your house if you want


Which couriers? City Link didn't respond to my calls so I avoid them now, DHL take most of my heavier stuff but for an item under 1kg it's still £4..
banned#16
Zootaga
Which couriers? City Link didn't respond to my calls so I avoid them now, DHL take most of my heavier stuff but for an item under 1kg it's still £4..


Try [url]www.yell.com[/url]
banned#17
DLM
Try [url]www.yell.com[/url]


lol, I know there's plenty out there, but does anyone know of any that offer prices in the sub £1 region for small packets?
#18
Just let them moan, and complain about them if they're rude. It is their job, simple.
banned#19
For anyone that's interested, I just spent 20 mins on the blower with royal mail, they are now going to send a van round my house everyday to collect my parcels from me, they are also sending me proof of posting books which the van driver will stamp.....Shame I'm losing that personal touch with the post office...but lets face it that personal touch wasn't exactly friendly
#20
what are you talking about "since I need proof of postings I have to get a staff member to go through every parcel and write out the proofs" you get a proof of posting printout printed from your printer if you select standard class that goes with the postage label printout and if you select recorded delivery the item will be trackable so no need to ask your PO to write out a proof of posting
banned#21
Shengis
I agree with the RM (sorry, should be PO, must learn to differentiate between the two...) staff tbh. If they sell you the postage they get commission but the way you're doing it they have to do all the work for nothing (and paypal probably get a commission for selling the postage...).


If they log them through Horizon like they are supposed to then they do get paid for handling them, its just the PO staff in that branch being arsey.
#22
so how are you gonna unfreeze your account for now?
[helper]#23
colinsunderland
If they log them through Horizon like they are supposed to then they do get paid for handling them, its just the PO staff in that branch being arsey.


The post offices get paid a pittance for doing these. Its really not worth their while doing them. It takes too long and annoys the genuine customers who have to wait in the queue.
#24
LJM
The post offices get paid a pittance for doing these. Its really not worth their while doing them. It takes too long and annoys the genuine customers who have to wait in the queue.


then don't offer the service.
[helper]#25
ants97
then don't offer the service.


Postmasters have no choice. They cannot refuse to do unprofitable transactions.
#26
LJM
Postmasters have no choice. They cannot refuse to do unprofitable transactions.


as pointed out earlier if they done the service with a smile then maybe the postmaster would reap the benefit whenever the poster required something more proftiable from the postmaster, now though he'll be missing out as they'd rather go to a bank etc or use another company all because they were arsey in providing a service they offer regardless if they cannot refuse it.
customer service at its best.
#27
Close all subs (as they don't turn a profit) and make the arthritis crippled old uns walk 15 miles to a GPO.... Oh, forgot, that's what they plan(ned) to do :roll:

As for more profitable things like currency exchange, I thought they made a big thing about no charges for the service......

As an afterthought, can anybody list the services that the PO actually provides, that they actually use? I don't even go in there for a tax disk :lol:
banned#28
LJM
The post offices get paid a pittance for doing these. Its really not worth their while doing them. It takes too long and annoys the genuine customers who have to wait in the queue.


What do you mean 'genuine' customers? Who are the genuine customers?
It's a POST office, people go there to POST things.
So you are saying when someone goes in with say 30 pre-paid packets that only need scanning into horizon and POP stamping, that annoys other customers more than someone going in with 30 packets that all need weighing, & postage labels printing, taking 5 times as long?
#29
Shengis
Close all subs (as they don't turn a profit) and make the arthritis crippled old uns walk 15 miles to a GPO.... Oh, forgot, that's what they plan(ned) to do :roll:

As for more profitable things like currency exchange, I thought they made a big thing about no charges for the service......

As an afterthought, can anybody list the services that the PO actually provides, that they actually use? I don't even go in there for a tax disk :lol:


maybe they don't turn a profit because their appalling attitude drives the customers that can do unlike the crippled old uns to the gpo's where they aren't treated like a nuisance because they want to use the post office.
[helper]#30
colinsunderland
What do you mean 'genuine' customers? Who are the genuine customers?
It's a POST office, people go there to POST things.
So you are saying when someone goes in with say 30 pre-paid packets that only need scanning into horizon and POP stamping, that annoys other customers more than someone going in with 30 packets that all need weighing, & postage labels printing, taking 5 times as long?


Maybe I used the wrong term 'genuine'. But someone who is actually paying for their postage at the counter is a much more profitable customer than one who brings the packets in postage already paid. And although it takes slightly longer weighing and printing a label than scanning a prepaid one in - its not 5 times as long.
#31
ants97
maybe they don't turn a profit because their appalling attitude drives the customers that can do unlike the crippled old uns to the gpo's where they aren't treated like a nuisance because they want to use the post office.


Yeah you're so obviously right, hence these news stories about customers fighting to save their local PO.....

http://news.google.co.uk/news?num=50&hl=en&cr=countryUK|countryGB&um=1&ie=UTF-8&tab=wn&q=protests+at+sub+post+closure&scoring=n
#32
nice googling but i'm willing to bet that most of those protesting don't use their local one, they are the same type of people who'll be complaining to the dailly mail about how hospitals during the crimean war were cleaner than nowadays.
it's called progress and if the postmasters cant keep their house in order then hell mend them.
banned#33
LJM
Maybe I used the wrong term 'genuine'. But someone who is actually paying for their postage at the counter is a much more profitable customer than one who brings the packets in postage already paid. And although it takes slightly longer weighing and printing a label than scanning a prepaid one in - its not 5 times as long.


So why would customers get annoyed at someone taking less time? I know a person paying for postage is more profitable, and therefore better for the PO, but you specifically said they annoy other customers more too.

I wouldn't call the time difference slight either.
Each parcel has to be individually weighed. Then weight typed into horizon, then label inserted, printed, unpeeled, stuck to parcel, POP printed, postcode written on. Compared to holding the scanner above the label.
I use 3 post offices regulary and it takes well over 1 minute for each parcel when I pay at PO. It takes about 15 seconds to print the label and the same again for the POP alone. On the rare occasion I have taken prepaid ones in it is much less.
[helper]#34
I never once said customers would get annoyed at someone taking less time! Both transactons take too long and annoy waiting customers equally IMO. Also the po's you use must use the old fashioned weighing and typing the weight in method. Our local po has scales where the weight is automatically transferred onto horizon so is 'slightly' quicker anyway. I still think its a bit much for po's to have to ckeck and provide POPs, segregate into 1st and 2nd, and provide safe and secure premises to store mail and be paid a pittance for doing so (I am talking about mail pre-paid therefore depriving the PO of postage sales and much needed revenue)' I doubt if a postmaster would even be paid minimum wage for the time taken to process a large quantity of prepaid mail.
banned#35
LJM
I never once said customers would get annoyed at someone taking less time!


It takes too long and annoys the genuine customers who have to wait in the queue.
:whistling:

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