Hi all, I am sooooo upset :(
I have been with O2/CPW for about 3/4years with no problems whatsoever.
I just got a new phone last week and was playing about with it at home, downloading stuff from Ovi store and that - when I suddenly realised that I had been using my mobile internet the whole time (instead of ,my home wi-fi)! I have NEVER ever used the mobile phone internet before and have never set it up, it must have set it up itself as its a clever top range phone (it also set up all my emails automatically without me having to input the settings or anything)
Anyways, I was expecting a large bill for this - but have just this second got my bill online and they have charged me £168 + VAT (plus my usual line rental) for the 68 minutes I was on it!
Now, I realise that the bill goes by usage rather than time and I realise that it was my mistake, but I am a bit peeved that there is no limit on me runnin gup such a bill when I have never used their mobile internet service before.
I have tried phoning them but cant remember the PIN OH set up and the bill is in his name (he will go mad when he finds out!) so want to email them instead to see if they would be willing to reduce/remove the costs for me as we have had an excellent relationship up till now so just wanted to know if anyone has had any experience with such a thing or if anyone would be willing to help me draft a letter?
Any advice appreciated!
Thank yous x x x