After getting fed up with the scourge of ebay, I decided to become more 'pro-active' with my amazon marketplace seller account. I've sold many items but today, I get an e-mail from one of buyers... here it is:
"I am contacting you regarding the MP3 Player you recently sent me .
I am not able to get on with it , and I wish to return it to you for a full refund please.
Kindly let me have your return instuction + your returns address please ."
Ok, so I decided that I might try to uncover exactly what the problem was so sent an e-mail asking buyer to clarify 'I am not able to get on with it' to which the reply was
"No there is no technical problem with the device I have found it far to complicated to sort out on my computer and organize and I do not wish to continue with it.
It is not what I expected nor want."
To be honest, I am very hesitant to provide a full refund especially as I had sent the item unused and will have it sent back in less than perfect condition. There was nothing technically wrong with the product. My buyer has had it for nearly 2 weeks now. Should I protect my feedback and oblige to a refund or what should I do to keep my buyer happy?