Argh! So difficult people lurk on Amazon.co.uk too! - HotUKDeals
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Argh! So difficult people lurk on Amazon.co.uk too!

VenomSS Avatar
7y, 11m agoPosted 7 years, 11 months ago
After getting fed up with the scourge of ebay, I decided to become more 'pro-active' with my amazon marketplace seller account. I've sold many items but today, I get an e-mail from one of buyers... here it is:

"I am contacting you regarding the MP3 Player you recently sent me .
I am not able to get on with it , and I wish to return it to you for a full refund please.

Kindly let me have your return instuction + your returns address please ."

Ok, so I decided that I might try to uncover exactly what the problem was so sent an e-mail asking buyer to clarify 'I am not able to get on with it' to which the reply was

"No there is no technical problem with the device I have found it far to complicated to sort out on my computer and organize and I do not wish to continue with it.
It is not what I expected nor want."

To be honest, I am very hesitant to provide a full refund especially as I had sent the item unused and will have it sent back in less than perfect condition. There was nothing technically wrong with the product. My buyer has had it for nearly 2 weeks now. Should I protect my feedback and oblige to a refund or what should I do to keep my buyer happy?
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VenomSS Avatar
7y, 11m agoPosted 7 years, 11 months ago
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1 Like #1
when you run a business, you keep a % buffer of the profit for such mishaps, in order to gain customer fidelity.
However, if you are not in that need, or its more of a hobby rather then business that you are running, i say screw it and don't refund! you are not a charity, nor santa!
#2
Don't refund - he knew the item he was buying. Just because he doesn't like it is not a reason for a refund.

"I am not able to get on with it" - you have to laugh :)
#3
Could you not contact amazon and explain the situation if they leave negative feedback?
#4
i wouldnt have thought you are under any obligation as you arent running a business im assuming

not getting on with it wouldnt be a valid excuse for a refund on ebay so amazon should be no different
#5
hashman
when you run a business, you keep a % buffer of the profit for such mishaps, in order to gain customer fidelity.
However, if you are not in that need, or its more of a hobby rather then business that you are running, i say screw it and don't refund! you are not a charity, nor santa!


Yeah, I'm not a business. I suppose if I think rationally then it makes no sense to provide a full refund but I'm not sure how to let them down in the right way...

I'm so spineless :oops:
#6
i sold a pair of trousers on ebay and 3 weeks after the buyer recieved them she emailed asking to return them for a full refund,i asked what the problem was and she said she had worn the for a night out and didnt need them anymore!!!
do some ppl really think you would give them a full refund in these instances? it beggars belief
#7
Doesn't the amazon workplace have guidelines on how long a period there is before you can return the goods without them being faulty. Usually you have something like 10 days so as you say it's been longer than that so you have no obligation to give a refund but I would just confirm it with amazon first.
1 Like #8
These are the relevent bits from the Amazon Marketplace help:
Amazon Marketplace sellers are required to accept returns even if the merchandise was exactly as described. Where your buyer withdraws from a purchase between 7 and 30 days after delivery (or between seven and 14 days in the case of large sporting goods) and there has been no error on your part, you are only required to refund the cost of the item.

Looks like you may fall foul of Amazon if you don't refund ...
#9
Mardyass
i sold a pair of trousers on ebay and 3 weeks after the buyer recieved them she emailed asking to return them for a full refund,i asked what the problem was and she said she had worn the for a night out and didnt need them anymore!!!
do some ppl really think you would give them a full refund in these instances? it beggars belief


I don't belieeeve it!!! How very dare they??? LOL :w00t:
1 Like #10
VenomSS
Yeah, I'm not a business. I suppose if I think rationally then it makes no sense to provide a full refund but I'm not sure how to let them down in the right way...

I'm so spineless :oops:


I would be polite but firm, explaining you have noted and kept a record of his reason for requesting a refund, but that it is not a valid one. Then something to the effect of, If you wish to take this matter further, please contact Amazon directly. I have copies of our communications to date and will happily answer any queries they might have. Sincerely, ....

Good luck. I don't think you'll have a problem :thumbsup:
#11
marble
These are the relevent bits from the Amazon Marketplace help:
Amazon Marketplace sellers are required to accept returns even if the merchandise was exactly as described. Where your buyer withdraws from a purchase between 7 and 30 days after delivery (or between seven and 14 days in the case of large sporting goods) and there has been no error on your part, you are only required to refund the cost of the item.

Looks like you may fall foul of Amazon if you don't refund ...


Where did you find this?! That sounds like an overgenerous policy!
#12
VenomSS
Where did you find this?! That sounds like an overgenerous policy!


http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149431
#13


Thanks for the link. Seems it's true.... :-(

However, the buyer didn't get back to me within 7 days of receipt. I'm not sure if I'm reading it right, but doesn't that mean I'm not obliged to refund? :whistling:
#14
marble
These are the relevent bits from the Amazon Marketplace help:
Amazon Marketplace sellers are required to accept returns even if the merchandise was exactly as described. Where your buyer withdraws from a purchase between 7 and 30 days after delivery (or between seven and 14 days in the case of large sporting goods) and there has been no error on your part, you are only required to refund the cost of the item.

Looks like you may fall foul of Amazon if you don't refund ...


I think even on ebay if you have a BIN price, there is the Distance Selling Regulations which means that you have to refund them including the original postage costs if they decide against the item and want to send it back. However - as the item has been used, and no longer in the same condition you sent it to them, I would think, personally, you have no requirement to refund, though legally I don't know.
#15
I'd email the buyer, explain that it it not in resaleable condition now it has been used and that you will, on that basis, not be giving a refund.
#16
marble
These are the relevent bits from the Amazon Marketplace help:
Amazon Marketplace sellers are required to accept returns even if the merchandise was exactly as described. Where your buyer withdraws from a purchase between 7 and 30 days after delivery (or between seven and 14 days in the case of large sporting goods) and there has been no error on your part, you are only required to refund the cost of the item.

Looks like you may fall foul of Amazon if you don't refund ...


Wouldn't this only apply if the item was as sold still?

For example they buy it on a whim, receive it, think "Why'd I buy this?", send for return.

I can't imagine that this counts for if the Item has been used and fiddled with as the buyer has clearly admitted to.

Also you could refuse the refund on hygiene reasons if the head phones have been used, as you can't resell something thats already been put in someone's body like headphones, earrings, sex toys etc etc. You could either offer a partial refund minus the cost of new headphones or refuse completely I would think.
#17
if you do end up accepting the return, state to the buyer that you charge a restocking fee of 25%. buyer may think twice about trying to return it then loads of people state this in their terms :thumbsup:
#18
the amazon policy states you must refund the cost, you dont have to refund the postage either way

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