Argos Purchase of Item where "30 Day Money Back Guarantee" doesn't apply -- help! - HotUKDeals
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Argos Purchase of Item where "30 Day Money Back Guarantee" doesn't apply -- help!

polak Avatar
8y, 39m agoPosted 8 years, 39 minutes ago
Hi,

My parents bought some Christmas lights in store, in Argos, today, similar to these:

http://www.argos.co.uk/static/Product/partNumber/2697253/Trail/searchtext%3ECHRISTMAS+TREE+LIGHTS.htm

Anyway, as per what's written online,

Please note that this product is excluded from our 30 Day Money Back Guarantee. This does not affect your statutory rights.

Anyway -- we've dressed the tree and the lights look blue (not white!), and the cables are so thick and ugly, that they now want to take it back to exchange for something else (other lights).

Does anyone have any thoughts on how they can get away with the fact that the sale of the product is exempt from the guarantee? Surely everything purchased in the UK is covered by a 28 day money back guarantee (I thought) which is mandated by the department of trade or something?

Any advice much appreciated..


Alex
Other Links From Argos:
polak Avatar
8y, 39m agoPosted 8 years, 39 minutes ago
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(19) Jump to unreadPost a comment
Comments/page:
#1
just tell them that they are faulty (switch off intermittently)
they will then refund/exchange
#2
We were thinking of saying that they were displaying as blue rather than white (i.e. not per description). Any thoughts?
#3
Only if you had bought them online,When you buy under the distance selling regulations you have seven days to decide if you like something and you can return it no questions asked,You could always go into store and complain that these dont match the description and they may be helpful
Tony
#4
Just say they are not as described, they will be happy to help, or if all else fails - Just say the product is faulty. :thumbsup:
1 Like #5
polak;3713451
We were thinking of saying that they were displaying as blue rather than white (i.e. not per description). Any thoughts?

be honest and tell them the truth - they will give you a refund - the 30 day money back guarantee doesn't apply to christmas lights and trees etc because everyone would use them for xmas and then return them - lol
#6
sn0ttyang3l
be honest and tell them the truth - they will give you a refund - the 30 day money back guarantee doesn't apply to christmas lights and trees etc because everyone would use them for xmas and then return them - lol


I have to agree. :)
#7
"Surely everything purchased in the UK is covered by a 28 day money back guarantee"

No not at all. Stores are under no obligation to give a refund or exchange unless the product is faulty and only then they are only obliged to swap for an identical item.
#8
Found something online re Argos and the sale of PSP consoles...
Just FYI to the people saying about the 16 day money back. PSPs are exempt from the 30 day money back guarantee. This means they CANNOT be returned unless there is a genuine fault with the item. This will have been stated at the time of purchase, and will also be printed on your receipt. If it was accidental damage on your part, you are NOT covered by the years guarantee unless you took out the additional cover. If it was a manufacturing fault making it not work (randomly not switching on etc) then the receipt will cover you as it is your years guarantee against manufacturing faults.

To which someone replied..

Yes.. If you have the receipt they HAVE to give you a refund as the item you bought isnt of satisfactory quality under the Sale of Goods act . Argos actually try this alot, you have a right to a refund, not gift vouchers, not credit, but a cash refund, or a refund onto the card you paid for the item with, if they try to tell you otherwise, ask to speak to the store manager and have a read of the site I've linked to before you go.
http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml

... so I'm sure I can just say that they're "not as described" (i.e. blue and not white!)
#9
You have nothing to lose by popping back to see what they say. I bought an Xbox online recently as part of a deal with free games and wanted to take it back so I could exchange it for another deal they were offering. I hadn't realised it was excluded from the 30 day money back guarantee, and pleaded ignorance - they could see it hadn't been unpacked. As a gesture of goodwill, the store manager agreed to put its value on a gift card which I promptly used on the exchange item. If you tell them that they aren't as you expected and the picture was misleading, they may just refund your money back onto a giftcard like they did with me. I am of the opinion that if you don't ask, you don't get. Worth a try ....
#10
thanks for your help.. will give it a go today.
#11
I have just bought a tree from them that uim not very hapyy with and i didnt relase how much room it would take up in my flat i jus wondered if i could return it did you ahe any luck
#12
shonshon
I have just bought a tree from them that uim not very hapyy with and i didnt relase how much room it would take up in my flat i jus wondered if i could return it did you ahe any luck


This thread is TWO YEARS OLD!!!!!!!!!
banned#13
bossyboots
This thread is TWO YEARS OLD!!!!!!!!!


haha X)
#14
I bought some christmas lights yesterday (9th December) and realised that I had duplicated them, also stupidly was talked into buying a guanrantee to the value of £5 99 in Argos, the receipt says it is exempt from the 30 day guarantee, but I was not informed of this, and now have 2 sets of lights. The lights have not been opened and are in their original packaging fully sealed. Will I get my money back?
#15
Phone/visit the store you bought them from....
#16
simba15
I bought some christmas lights yesterday (9th December) and realised that I had duplicated them, also stupidly was talked into buying a guanrantee to the value of £5 99 in Argos, the receipt says it is exempt from the 30 day guarantee, but I was not informed of this, and now have 2 sets of lights. The lights have not been opened and are in their original packaging fully sealed. Will I get my money back?

Take them back.
1 Like #17
5 years later, pretty sure the OP can't take them back now :P
2 Likes #18
kelly_o_fanatic
5 years later, pretty sure the OP can't take them back now :P

He wasn't replying to the OP.
#19
TUSSFC
kelly_o_fanatic
5 years later, pretty sure the OP can't take them back now :P

He wasn't replying to the OP.

I didn't say he was, I saw other people had posted that's why I said OP can't take them back so as not to confuse with others

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