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ARGOS RETURN POLICY HELP!!!

oopslalaoopslala

I went to return an unwanted birthday present at argos today and the refused to take it back saying we have got 3 for 2 offer on so we cant take it back. i told them my son's birthday was in early sep and i think this offer was not on at that time but they still wanted proof of purchase. has any one else come across this situation. thanks

All Comments (20)

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    cdm22
    Get proof of purchase and then go back?
    N1K0LAI_DAN7E
    look at your bank statement, there shoudl be an argos purchase on there.. tkae it back
    oopslala
    cdm22
    Get proof of purchase and then go back?

    It was a big birthday party and i dont know who got him that present.
    ukmonkey
    What did you expect without a receipt! :|
    oopslala
    joeprosho
    look at your bank statement, there shoudl be an argos purchase on there.. tkae it back

    it was a present . i did not buy it myself.
    ukmonkey
    Or sell it on ebay..
    diabeticguy
    This information applies to England, Wales, Scotland and Northern Ireland

    The shop may agree to give you your money back, but there is nothing in law which says they have to.

    However, many of the large high-street retailers do have 'returns policies' which give you more than just your basic legal rights. A shop which has a returns policy may offer you a refund, an exchange, a credit note or gift voucher if you have received a gift that you don't like. There may be a time limit within which you have to take the item back to the shop. If a shop has a returns policy, they must keep to it. Look for notices up in the shop telling you about the policy, or ask sales staff if the shop has one.

    Even if a shop doesn't have a returns policy, they may still offer to take the gift back as a goodwill gesture, particularly after Christmas. This is less likely to be the case with smaller shops which can't afford to have returns policies or provide goodwill gestures.

    If you want to return a gift, you should make sure that it's in perfect condition and hasn't been used. You should be able to produce a receipt, although some retailers will exchange items without one. If you don't have a receipt, you could try using a bank or credit card statement from the person who bought the present instead. If the gift was bought using a credit or debit card, any refund will normally have to go back on the same card, so if you want to exchange your present for cash, you'll probably have to get the person who bought it for you to arrange a refund.

    Don't forget that you have rights if there is something wrong with the gift, and the shop must do something about it. You may have to ask the person who bought it to make a complaint on your behalf. However, you can make a complaint yourself, as long as when the person bought it, they mentioned to the retailer that it was going to be given to you as a gift. It would be helpful to have something in writing which shows that the shop was aware of this at the time of sale.

    Source:http://www.adviceguide.org.uk/index/your_world/consumer_affairs/faq_index_consumer_affairs/faq_consumer_affairs_returning_unwanted_gifts_to_shop.htm
    dtaylor21184
    if you don't have a receipt they have to look at the current price of the item unless you are able to prove otherwise

    if you dont have a receipt they won't refund the money but should exchange it for you for an item of the same price (current price of the item so if its in the sale thats the price they will honour)

    Edited By: dtaylor21184 on Sep 30, 2011 15:43
    splatsplatsplat
    Argos staff can be like a box of chocolates.

    Last xmas, I bought a toy for my son, I wrapped it up, gave it to him on xmas day, but later that day found the item didn't actually work, took my receipt and the item, in original box to argos. The lady wouldn't take it back. The reason? Do you know those little square bits of paper they stick on the outside box, stupid me - when I wrapped the box I stupidly thought, "better take that off" - don't want him to know santa shops in argos etc. Just like removing a price tag for a present.

    She wouldn't take it back as the damn square bit of paper wasn't stuck on. "Oh we get people returning other shop items". great idea, perhaps I'll try sports direct with my argos receipt??
    deanos
    If you didn't buy it then you have no right to a refund only the original purchaser unless you have a receipt of proof of purchase
    astonmart4321
    try another argos , the returns sucess varies in different shops
    mo
    splatsplatsplat
    Argos staff can be like a box of chocolates.

    Last xmas, I bought a toy for my son, I wrapped it up, gave it to him on xmas day, but later that day found the item didn't actually work, took my receipt and the item, in original box to argos. The lady wouldn't take it back. The reason? Do you know those little square bits of paper they stick on the outside box, stupid me - when I wrapped the box I stupidly thought, "better take that off" - don't want him to know santa shops in argos etc. Just like removing a price tag for a present.

    She wouldn't take it back as the damn square bit of paper wasn't stuck on. "Oh we get people returning other shop items". great idea, perhaps I'll try sports direct with my argos receipt??


    I always remove their "stock" label - never been an issue in returning the item.
    dxx
    I don't think Argos are obliged to do anything. Problem is, there isn't a contract between you and them, so they aren't bound by any agreements to do anything for you. You could try and ask them nicely if they'll perhaps give you 2/3rds (which is basically the same as b2g1f) the value of the product as a gift voucher, but it's entirely a goodwill thing on their part if they agree to give you anything.
    le_jaeger
    If they let you have a full price refund, the whole world would be able to Buy-Three-for-Two and Take-Back-the-Two and have an infinite supply of free toys.

    That's why stores do "gift receipts" these days - when I worked in M&S we would gladly refund things which were currently on three for two, when the customer illustrated that their gift had been bought before the three for two started.
    oopslala
    Thanks everyone I'll try another argos and see otherwise might pass it on.
    mummy22angels
    How do you know it was bought from Argos in the first place?
    If it was me I would regift it to one one of the countless other children's birthday parties you will be no doubt going to ;-)
    vlane86
    has it still got the argos cat number on if it has wait a couple of weeks then try takin it back
    csiman
    is this thread for real?

    people seriously think they can just walk into an argos and get a refund with no receipt?

    we'd all be down there with our cut price online bargains making a mint out of argos if this was true!
    Daftfool666
    csiman
    is this thread for real?

    people seriously think they can just walk into an argos and get a refund with no receipt?

    we'd all be down there with our cut price online bargains making a mint out of argos if this was true!


    Hallejulah I am not the only sane person here!

    You have no right to return this to argos as YOU DID NOT PURCHASE IT.

    Pretty simply really..
    Graz1946
    If I start Christmas gift shopping in Argos now, and of course keep receipts, how does the 30 day returns guarantee work, if a gift has to go back after Christmas.

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