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Argos - who do I make a complaint to?

charlene265charlene265

Does anyone have the md email address or office address? And does anyone know who the md is? My daughters bed/mattress which is a week out of the 1 year guarantee needs replacing or fixing as all of the springs are sticking out from the mattress. We have complained to Argos Customer service who say that as its a year old, we need to get an engineers report of the mattress to show the fault and then send that with the mattress to them! Dont think we will do that for a bed that cost £130!

All Comments (53)

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1
    wilbur7
    bargainhunter2009


    Thanks for that - but I wanted to complain higher up the chain really
    t0mm
    Surely that didn't happen just in a week? It must have developed.
    choc1969
    They're part of the Home Retail Gp
    bargainhunter2009
    t0mm
    Surely that didn't happen just in a week? It must have developed.

    yeh think its been getting worse, only noticed it when my daughter said two weeks ago she was in pain and that something sticking out from the mattress. Then I realised, never would have known until she told me
    lawe
    Afraid, I have to agree with Argos.
    AFAIK after six months, you have to provide proof that the item has a inherent fault.
    Not the best answer I know and I can only imagine the anger.

    Have a quick look at this site, this will give you a insight in the SOG act: http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
    holly100
    t0mm
    Surely that didn't happen just in a week? It must have developed.


    My daughters bed/mattress which is a week out of the 1 year guarantee needs replacing or fixing as all of the springs are sticking out from the mattress. We have complained to Argos Customer service who say that :thinking:

    yes tomm!!

    everything has at least a years guarantee - let them know that -!!

    argos are 1 of the worst companies i have ever come across when you want to complain

    keep on - ring customer services constantly and make sure you take names / times etc every time you ring
    at least twice a day -

    persevere you will get a new one!! good luck
    bargainhunter2009
    My daughters bed is a shorty mid sleeper, I dont sit on it so had no idea about springs. Also, its a shorty mattress so I cant just replace that as no where sells shorty mattresses - its a whole new bed and I cant really afford it.

    I know they prob wont do much but if I can get a name of a the MD or someone higher up the chain than customer services they might offer some additional help.
    bargainhunter2009
    Thanks guys, I found out who it is anyway - Sara Weller
    joharni
    good, do u know the address to write to or email? ive had problems with a chest of drawers and would like to complain higher up as customer services said go away!!!
    rockyfella
    Sara Weller (Managing Director)
    Directors Office
    Argos LTD,
    489-499 Avebury Boulevard,
    Central Milton Keynes,
    MK9 2NW
    joharni
    fab! thanks millions!
    prince4world
    Dont buy any spring fitted mattress for childrens..They are cheap and will affect them. Buy dunlop.
    seantyler
    Will be complaining myself about the customer services of this company. They don't have a clue. I phoned to find out they had the wrong delivery address for the item I'd paid for in advance, and they amended it wrongly twice.
    umranmohammed
    don't buy nothing under guarantee from argos we bought a vacum cleaner it broke down 3 times and we left it in the shop. it's the most stupidist place to sell or buy your own products the staff are stupidly thought and there mentally retarded.
    Jemduck
    I have been waiting a month now for a delivery and after numerous phone calls i have been told they would get back to me and they didnt so now they say i can expect a call soon( They wouldnt say how long) with a firm delivery date. At first they told me i had only ordered yesterday. Then as the new catalogue has come into play its changed everything. Thats a joke i didnt expect.Its taken me a lot of phone calls and more inconvenience than i want right now so after this i will reconsider ordering anything from them. It seems complaints are not dealt with properly and from the letters here people are fobbed off with silly demands. the only way to treat these shops is to stop using them. As with all things voting with your feet is the only thing that works. As for waiting at the back door for them to come out, its very annoying so again buy elsewhere.
    kayj
    I have also been waiting a month for a delivery from argos, made a number of phone calls which they stated I would hear a delivery date in the next few days, received a phone call to say I would not be getting my order due to the suppliers, not happy as they had my money for a month & why wait a mouth before contacting me, I will complain higher & will never use them again.
    jeanbean
    ordered a cooker arrived took the old cooker when I undone the cooker it was damaged the handle on the grill department dented in the middle and also dented in along the right hand side of the cooker telephone 10 mins after the delivery people left this was on thursday they stated could not deliver another cooker till the tuesday even though they had taken my old cooker. They arrived on tuesday made them unwrap the cooker only to find that this cooker was even more damaged. Delivery driver call the office they then said could not deliver another cooker till Monday a complete joke. Cancelled my order and told them I want a complete refund. I will never order another item from Argos never!
    omg123456
    Ordered a dishwasher , received confirmation from Argos via email of delivery date and time so I removed the existing dishwasher on the day of delivery (and broke the pipe in the process - but no problem , the new one was on its way). I called Argos to find out when I could expect delivery within the slot and was to my shock, told that the item was now out of stock and therefore would not be delivered atall and that they had no idea when the item would be delivered or when they would get stock back in. Argos took the money from my account on 30/03 and gave no indication of the item being 'out of stock' on their website where I ordered it , had that been the case, I as a customer would have simply ordered another one or gone elsewhere - its a dishwasher - who cares. Requested manager callback - no callback - demanded money back - told manager will arrange when they call. Shocking.

    Taking it higher.
    darren74
    i bought a dvd player from you at 19.99 worse dvd player i have ever bought and you dont even have a website to complain proper you are a poor company and not bothered about giving customers deal for the money just bothered about taking the money its not right or fair and you need to stop it take the dvd whats black and at 19.99 off your stock ya a rip off argos and you are not worth any penny

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