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Arnold clark aftersales

danny-henson Avatar
5y, 10m agoPosted 5 years, 10 months ago
Hi
I purchased a vehicle about a month ago from Arnold Clark and was told by the sales chap on the phone that the vehicle had part service history when purchasing, when the vehicle was delivered I realised there was no handbook or service history within the vehicle also realised a chip in the window screen after delivery,

called the sales chap and told him my issues and he said the manual and service history was lost in the workshop and he would order a replacement, 3 weeks later called to chase up on the issues and was told the replacement manual has also gone missing and the window screen will not be rectified as I cannot prove they chipped it.

So what is the best route to take now?
what are my options if they cannot provide me with genuine history or will not replace the window screen?

Thanks for reading and would be grateful for some advice.
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danny-henson Avatar
5y, 10m agoPosted 5 years, 10 months ago
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(20) Jump to unreadPost a comment
Comments/page:
#1
Poor customer service.I suggest you ask to speak to the manager & see what he says.
banned#2
WheresMeNuts
Poor customer service.I suggest you ask to speak to the manager & see what he says.
of course it is wheresmenuts its arnold clark ffs!!!!
[mod]#3
Just search Google for complaints about them...............there is enough reading there to keep you going until we are all driving flying cars. lol
#4
He didnt seem to query the chip during the first call, so cant see how he has a problem now. Make demands or go to press and see how they like it then!
#5
I think that's Arnold Clark for you!!
[mod]#6
bernyrabbit
Make demands or go to press and see how they like it then!


These have been wrung through the press, watchdog, rogue traders etc so many times now that i don't think they'll care.
#7
tinkers
I think that's Arnold Clark for you!!


anglian windows the same, dire.
#8
arnold clark are a complete joke,must be one of the worst car dealers EVER!!
#9
If you had googled arnold clark beforehand you wouldnt have gone anywhere near them in the first place-thieves,liars,charlatans-NOTHING any of their staff will tell you is true-without a doubt the worst car sales company in the entire world
#10
the bad thing is i did see some negative reviews from the manchester branch but just thought about how many cars they do actualy sell a week
#11
what are my options if they cannot provide me with genuine history or will not replace the window screen
banned#12
danny-henson
what are my options if they cannot provide me with genuine history or will not replace the window screen

find the orignal salesman you delt with and boot him square in the baws....end of,oh and you got off lightly with AC!
#13
RFC
danny-henson
what are my options if they cannot provide me with genuine history or will not replace the window screen
find the orignal salesman you delt with and boot him square in the baws....end of,oh and you got off lightly with AC!
yes reading the reviews i think i did
1 Like #14
legend has it, if you drive a silver stake through the heart of the original Arnold Clark, all of his clones dissolve into burning embers. not saying you should or anything, but if you don't get anywhere with them, it's maybe worth a try.
#15
If you get nowhere with the manager, if you got the car on finance you can seek that the finance company resolve the matter as they are liable too.
#16
My girlfriend was going to buy a car from there, the salesman said he would not negotiate on price at all during the sale. So we said bye. Lucky I guess now I read this!
#17
danny-henson
what are my options if they cannot provide me with genuine history or will not replace the window screen


You need to find the details that stated " part service history " then go to Trading Standards for assistance.
#18
Inactive
danny-henson
what are my options if they cannot provide me with genuine history or will not replace the window screen
You need to find the details that stated " part service history " then go to Trading Standards for assistance.
i cant do that because the vehicle was sold over the phone
banned#19
Arnold clark ,you gotta love em!

CON MEN
banned#20
BTW ,if you want a right laugh go into arnold clark ,crow road where you can personally deal with arnie junior....he is about 5 feet nothing with his hands in the air,all the salesmen hate him because hes the bosses son and say if it wasnt for his dad he would be washing dishes(no diss to dishwashers).
seriously he is the weirdest looking wee freak you will ever set eyes on,oh and he cant count .......buy a car from him. X)

Edited By: RFC on Jan 12, 2011 19:38

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