Arrrgghhhh Ebay!!!!!!!! Thats it I am no longer selling on that **** hole - HotUKDeals
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Arrrgghhhh Ebay!!!!!!!! Thats it I am no longer selling on that **** hole

shopaholic_blond Avatar
8y, 4w agoPosted 8 years, 4 weeks ago
Yet ANOTHER problem on ebay this week!!

I dread to think of the problems that regular sellers have with ebay, I really do.

I recently posted a listing for a pair of Shoes listed as
"Electric Blue Satin Peep Toe Platforms - Topshop Sz 6"

Now, within the listing I stated that they are from LIBERTY, and are similar in style to a pair from Topshop.

I then sent the brand new shoes out to the buyer who left me negative feedback saying

"SHOES DISCRIPTION WAS TOPSHOP AND THEY ARE FROM LIBERTY"

I know I named Topshop in the title, as do a lot of people to attract more people to their listing, but I was honest in the actual auction and stated exactly where they were from and included my own photos.

This is the first negative feedback Ive received and I am totally upset about as now sellers cant even do anything about it! I feel helpless!

lol
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shopaholic_blond Avatar
8y, 4w agoPosted 8 years, 4 weeks ago
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#1
You shouldn't have put topshop in the title, that's very misleading, I know you told the truth in the listing but still ain't right.
#2
Abvance
You shouldn't have put topshop in the title, that's very misleading, I know you told the truth in the listing but still ain't right.


Fair enough but surely the buyer should have contacted me first, I would have offered her a refund.
#3
yup. shouldnt have put topshop in the description. Lucky not to have the listing removed.
#4
Surprised you were'nt reported for misleading title!
#5

I know I named Topshop in the title, as do a lot of people to attract more people to their listing
I thought ebay started to clamp down on this.

"Electric Blue Satin Peep Toe Platforms - Topshop Sz 6"
That is very, very misleading.
#6
i believe ebay will side with them in a dispute as you put it in title
#7
I think you should have actually mentioned in the Auction main bit they were from Liberty, rather than just the item specifics bit, a lot of buyers just glance over that.
#8
Always pee's me off this!!.....search for something on Ebay and end up with loads of ****** stuff you don't want.
I was recently searching for a Jackson guitar, and got loads of results saying stuff like "Elec guitar for sale, not Jackson" etc etc......Pain in the @ss!!
#9
the problem is, alot of people dont even bother to read the description. especially if they bid late . if you had put similar to topshop, then it may be a little more acceptable. However your title does indicate that they are from Topshop!
#10
Why put TopShop in the title at all? The item had nothing to do with TopShop?

Im sorry but the seller was quite right to leave negative feedback as the feedback system is there to highlight certain problems with sellers and buyers. Like has been previously mentioned the buyer could even have reported you to eBay.

Sorry to sound harsh, but imagine if the shoe was on the other foot (HAHAHHAhaahahha couldn't resist :P )

BFM
#11
BurningFeetMan
Why put TopShop in the title at all? The item had nothing to do with TopShop?

Im sorry but the seller was quite right to leave negative feedback as the feedback system is there to highlight certain problems with sellers and buyers. Like has been previously mentioned the buyer could even have reported you to eBay.

Sorry to sound harsh, but imagine if the shoe was on the other foot (HAHAHHAhaahahha couldn't resist :P )

BFM


pmsl! :thumbsup:
#12
eBay have clamped down a lot on what people put in the Title, for example you're no longer allowed to say 'As New' in the title as it could mislead buyers when they are searching for 'New' items. This is what they said to me when they removed one of my listings.

The number of times they have removed listings for some obscure reason is truly laughable. however, its their game and we have to play by their rules.

I even had a DVD listing removed even though all the description and title was taken from their automated DVD listing database! They claimed it violated their policy as the DVD depicted violence, I MEAN WTF?!?!? In that case 99% of the DVDs should have been removed.

I threatened to take the dispute to Trading Standards as it constitued a contradiction between their policies. They eventually removed the policy strike from my account.

I know how frustrating it is to have this happen like the OP is stating. You really do want drag someone from eBay over a desk and bit slap them for some lunacy interpretation of an already way out there policy.

Edit : I think they objected as the Topshop was in the title. Their policy does state that you can compare an item description with something similar as long as its clear that its not a replica of that item, and only in the description. The buyer obviously thought something different from the title.
#13
you should have put "like topshop" I know you said in the description they weren't actually topshop, but like others have said, not everyone reads it that closely.


Edit: I've just looked at the listing, the only place you say they are liberty is in the small section for item specifics, nowhere in the description at all. sorry but you deserve the neg, completely.
#14
nice legs, bad auction,... should have stated they were from liberty and not topshop in the auction description and the title...it is misleading
#15
Im afraid I have to disagree with you all

:p
#16
shopaholic_blond
Im afraid I have to disagree with you all

:p


Exactly why you ended up with a neg then I'm afraid.
#17
shopaholic_blond
Im afraid I have to disagree with you all

:p


although not agreeing with us, surely you must agree that you need to make your auctions clearer in the future
#18
maffster
nice legs, bad auction,... should have stated they were from liberty and not topshop in the auction description and the title...it is misleading


I'd have binned the shoes and given positive feedback soley based on the legs! :w00t:

It was easy to see where the confusion lay, the Title had Topshop and the listing Brand had Liberty. In all fairness its the buyers responsiblity to make sure they know what they are buying although I can understand their reaction. I think the buyer has to take some responsibility in this as well.
#19
StevenA2000_uk
I'd have binned the shoes and given positive feedback soley based on the legs! :w00t:

It was easy to see where the confusion lay, the Title had Topshop and the listing Brand had Liberty. In all fairness its the buyers responsiblity to make sure they know what they are buying although I can understand their reaction. I think the buyer has to take some responsibility in this as well.



;-)
#20
shopaholic_blond
Im afraid I have to disagree with you all

:p


there's no point askin for advice/opinions if you're just going to disregard it if it doesn't suit you. :p

you mislead the buyer into thinking she had bought a pair of topshop shoes, when she hadn't. you got negged, learn your lesson. :whistling::)
#21
StevenA2000_uk
I'd have binned the shoes and given positive feedback soley based on the legs! :w00t:

It was easy to see where the confusion lay, the Title had Topshop and the listing Brand had Liberty. In all fairness its the buyers responsiblity to make sure they know what they are buying although I can understand their reaction. I think the buyer has to take some responsibility in this as well.


btw i would rarely stick up for a buyer but, it says topshop in the title, why would you look for specifics, if i saw a ferrari listed , i wouldnt check the small print to see if its a fiesta.:santa:
#22
I hope the topshop coat your selling isn't actually from primark?

#23
maffster
btw i would rarely stick up for a buyer but, it says topshop in the title, why would you look for specifics, if i saw a ferrari listed , i wouldnt check the small print to see if its a fiesta.:santa:


lol Point taken. But if I was forking out my hard earned cash for something, I'd want to be making sure that what I think I'm buying is exactly what I'm going to get and if I'm unsure then ask about it. Thats why theres the ask the seller a question link.

Just reading the title and not the full description and listing details is no excuse to shirk the responsibility (or lack thereof) of the buyer making a purchase.

Ideal example of this is when airlines say Flights for 1p! Thats what they advertise in the main titles, then in the small print hidden in the smallest font known to humanity it says 'Subject to Taxes and Surcharges'......

Only problem I seen with the listing was the confusion of the Brand name stated in the title and the one stated in the listing details. The buyer should have enquired with the seller to clarify before jumping in and buying.
#24
StevenA2000_uk
lol Point taken. But if I was forking out my hard earned cash for something, I'd want to be making sure that what I think I'm buying is exactly what I'm going to get and if I'm unsure then ask about it. Thats why theres the ask the seller a question link.

Just reading the title and not the full description and listing details is no excuse to shirk the responsibility (or lack thereof) of the buyer making a purchase.

Ideal example of this is when airlines say Flights for 1p! Thats what they advertise in the main titles, then in the small print hidden in the smallest font known to humanity it says 'Subject to Taxes and Surcharges'......

Only problem I seen with the listing was the confusion of the Brand name stated in the title and the one stated in the listing details. The buyer should have enquired with the seller to clarify before jumping in and buying.


but you are presuming that everyone using ebay or buying anywhere for that matter, has a brain and an IQ over 30.. big mistake... lol

Those flights for a penny have small print, all this listing had was one word in the small item specifics section. sorry but thats misleading

you are also not taking into account last minute bidders.
#25
those flights for a penny have small print? oh oh
#26
ChipSticks
but you are presuming that everyone using ebay or buying anywhere for that matter, has a brain and an IQ over 30.. big mistake... lol

Those flights for a penny have small print, all this listing had was one word in the small item specifics section. sorry but thats misleading

you are also not taking into account last minute bidders.



totally understand what your saying but regardless of their IQ, they are responsible for what they buy, you cant blame someone else. At the end of the day the buyer is the one who hits the buy now or bid button, nobody else.

As for the last minute bidders, same reason, just because they choose to bid/buy at the last minute is their doing and nobody elses. make sure you know what your buying, fundamental question for any buyer to ask themselves.

Anybody who does go ahead into believing otherwise is going to end up the way the actual buyer in this listing reacted. Well miffed and disappointed.

Lessons to be learned?

Make sure you know what your buying, not just what you think you're buying. If in doubt ask the seller and read the whole listing carefully and thoroughly.

As for the seller, I think the lesson to be learned is to stick only to the description of the item itself and everything about it. Comparing it with something else and not making this more noticeably clear on the listing obviously led to a negative buying and selling experience.
#27
maffster
those flights for a penny have small print? oh oh


DOH! :?
#28
ChipSticks
I hope the topshop coat your selling isn't actually from primark?




Heeelirious.


Nothing better to do tonight than to scour ebay for my completed listing?

:whistling:
1 Like #29
Nice feet. I like feet, especially big Yeti feet like yours...In your Black Gladiator Platforms auction, in one of the pictures, is that used tissues? Does the person taking the pics also like feet? :w00t:
#30
Since you have all probably found the listing, i understand what you are saying about it being misleading in the title, I assumed every one would read the listing, as i would have.

Any way, points taken! I offered the buyer a full refund, but she is now sending me abusive messages and left a follow up saying "i wouldnt take refund"

I think shes nuts.
#31
rehydrated
Nice feet. I like feet, especially big Yeti feet like yours...In your Black Gladiator Platforms auction, in one of the pictures, is that used tissues? Does the person taking the pics also like feet? :w00t:


First time ive heard of size 5 being Yeti Feet... Also, if you are into that kind of thing then there are specialist chat rooms for that.....

Oh and If you could look you'd see its the tissue form inside the shoes, you must not be able to tell from your tiny beedy eyes.
#32
dcx_badass
Item number: 320314287443 if anyone's interested.

That is really misleading and you totally deserve the neg rep and should be banned from ebay, people like you ruin the searches. I'm reporting the auction.


ooooooooooooooooooooooooooo

im so upset
#33
dcx_badass
Item number: 320314287443 if anyone's interested.

That is really misleading and you totally deserve the neg rep and should be banned from ebay, people like you ruin the searches. I'm reporting the auction.


absolutey agreed,

i hate it when i put a brand name into the search box and people like you do this kinda thing takes me ages to find anything

didnt you have a problem the other day with ebay and it ended up being your fault:?
#34
ilovepink
absolutey agreed,

i hate it when i put a brand name into the search box and people like you do this kinda thing takes me ages to find anything

didnt you have a problem the other day with ebay and it ended up being your fault:?


If you are trying to say something why not say it?

Ive had a few problems on ebay with postage so why dont you enlighten us with what was my fault about it?
#35
I was only teasing you :oops: IMO, next time just put in "similar too ...." saves any confusion.
#36
shopaholic_blond
Since you have all probably found the listing, i understand what you are saying about it being misleading in the title, I assumed every one would read the listing, as i would have.

Any way, points taken! I offered the buyer a full refund, but she is now sending me abusive messages and left a follow up saying "i wouldnt take refund"

I think shes nuts.


maybe she is trying to say you wouldn't give her a refund, which is not suprising as an hour ago you didn't agree with any of us and now you are starting to see our point.:thumbsup:
#37
shopaholic_blond
If you are trying to say something why not say it?

Ive had a few problems on ebay with postage so why dont you enlighten us with what was my fault about it?



ummm i think i did say what i wanted:?

your neg says that you was rude from some of these responces id say the buyer hit the nail on the head

like i said you were in the wrong just swallow the neg its in the rules you aint allowed to write a brand name in the title when it aint what your selling and also it wasnt very clear in your listing that they were not from topshop only says in one place they are made by liberty and you have not highlighted this fact if buyer only took a quick scan then its very easy to miss

you may not agree but you know im right :thumbsup:
#38
It does look a bit like :

[SIZE="4"]Apple Mp3 player for sale (like new)
Only used a few times and sound quality is great.[/SIZE]

[SIZE="1"][SIZE="1"]p.s is a generic mp3 player that looks like an ipod[/SIZE][/SIZE]
#39
as soon as she left me negative feedback I sent her a message offering her a refund.

i do understand why she would be unhappy but what i disagree with is the negative feedback, because if she had read the listing she would see that it did say the brand name.

any way, some people just love getting into mob mentality and bashing the person who has made a mistake, as if everyone who has posted here has never ever made any mistakes.... *whistles*
#40
ilovepink
ummm i think i did say what i wanted:?

your neg says that you was rude from some of these responces id say the buyer hit the nail on the head

like i said you were in the wrong just swallow the neg its in the rules you aint allowed to write a brand name in the title when it aint what your selling and also it wasnt very clear in your listing that they were not from topshop only says in one place they are made by liberty and you have not highlighted this fact if buyer only took a quick scan then its very easy to miss

you may not agree but you know im right :thumbsup:


No, you actually said that there was a problem the other day which was my fault but i still dont know what your referring to... and if you read my other posts ive already said i offered her a refund as i DO understand why she would be annoyed but what I dont agree with is the neg feedback and she was actually the one sending me rude messages

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