As above really how does the payment process for ASDA work, as I was under the impression grocery home delivery for any store was something like this, They pre authorise your card for that amount, deliver the shopping and then take the money? My bank also just said this is what happens, to prevent them delivering a whole load of shopping then the payment bounces.
So I get an email from Asda at 19.30 today telling me they are debiting my card tomorrow for an unknown amount relating to a shop february time.
No amount, no date, no order number, if they forgot to process the payment I obviously don't mind paying, I am just angry that, no contact was made home/mobile/email, they just tell me they will be debiting my card tomorrow and won't tell me for what order!?!?!?
I am suprised I missed them not taking a payment but we were in the middle of moving Feb so I did not pay as much attention to the bank statements as I should of done, too busy chasing schools, transferring bills etc.
I would not mind but just an explanation of how much for, when, what order so I can check. Instead I get an email just telling me my card will be debited tomorrow for an unknown amount, from an order approximately 2-3 months ago!
I phoned customer services and all they said was that's that really, no order, no date, no amount!
I am tempted to cancel my card until they confirm the details what do you guys think?
Luckily I am ok with money and everything, but what a shambles.
Has anyone had anything similar, so glad I have been using Sainsburys for my shop now!