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Asda Delivery Service

clairebear21 Avatar
7y, 10m agoPosted 7 years, 10 months ago
I was just wondering if I could get some advice I ordered my shopping from Asda today online for the delivery to be between 3pm-5pm and still hasnt arrived at 10pm I phoned them and they said they couldn't get intouch with the asda shop :-/ just wondering has anyone had an experience like this?
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clairebear21 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
no i havent but i have heard that sainsburys if they are 1 minute late and you ring and complain they will give you a £10 voucher so it is worth a try with asda you have nothing to lose.
#2
This should be in misc.
#3
greyparrot
no i havent but i have heard that sainsburys if they are 1 minute late and you ring and complain they will give you a £10 voucher so it is worth a try with asda you have nothing to lose.


I think I might try give sainsburys a go from now on. Ive has afew late deliverys from asda in the past but never had ones that didnt turn up at all. Like the one that was due hours ago
#4
emasu
This should be in misc.


Yeh sorry about that :thinking:
#5
clairebear21
I think I might try give sainsburys a go from now on. Ive has afew late deliverys from asda in the past but never had ones that didnt turn up at all. Like the one that was due hours ago


i would sainsburys seems good just no promo codes for free delivery though. tescos is pants i ordered from them last week bought some chicken fillet on offer for £3.29 as they were half price and coz they didnt have them they sent me ones for £7 and charged me the £7 at least with asda if they dont have an item in stock they will change it and charge you no extra.
#6
We have had this on more than one occasion (driver not shown, broken down vehicle etc). DOnt phone the central call centre as they are just a go-between. Find out which store you have your goods delivered from and call them.

Our local is Watford and they are 24hr so I ended up at 11:30pm talking to the night store manager. He gave me all the details about the home shopping team and promised to raise it at the management meeting at 9am. He was good as his word and we got a call, delivery later that day and a full refund as a good will.

Keep all these contact details, the name of anyone you spoke to and the date and time of that contact. Be calm, be polite and you can get results. We have so far had two complete refunds and a £30 voucher. I ams ure that some of this was down to patience, politeness and also I could name everyone I had spoken to along with dates and times - convinces them you are serious and they will also be on the list!

We still shop with Asda as they are usually good (tonights delivery was ontime and complete with only one sensible substitute).

Good luck!
#7
hi just read about your delivery from asda when iv had trouble i always phone the store never the customers service even the asda driver told me to call them direct at the store iv had asda deliver shopping thats been missed with no trouble that same day and a good will gester from the store

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