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ASDA Home Delivery - scam

fungusfungus

Had groceries delivered from ASDA yesterday, luckily I checked the final price on the list the driver handed to me as the price had almost doubled from the quoted price at the time of ordering.

ASDA should not be allowed to display special offers online then not honour that price when delivered, I'm a bit of a special offer shopper OOOh pizza for £1? I'll have 3. When these turned up they were £3 each, this is just one example.

Tesco have dates on their special offers online so if you put something in your basket and your delivery date is outside the offer range it will be added at full price <<< fair!

What's the point of adding prices if that's not what they're going to charge? May as well just leave out prices and put Final Total: Whatever we shaft you for.

Total and utter scam.

Top Comments (2)

    Shengis
    Thats what happens when you're too lazy to do your own shopping.
    Transformers
    dataload
    fungus
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not


    Errm NO, they don't which is kind of my point, thanks for picking up on that in your own unique way.

    sorry, my bad for earning enough to not have to shop at Asda

    last time i used tesco online, it told me when the offer was valid to

    Yeah because Tesco are like Harrods compared to ASDA, aren't they, you idiot. (_;)

All Comments (39)

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1
    winifer
    Thing is you agreed to the t & cs, which if im not mistaken state 'you will be charged the price in store on the day of you're delivery'

    Tbf it wouldn't be too much hassle or cost to them to charge you what the price was when you ordered, but then people would moan if the price decreased on the day of delivery, they can't really win
    fungus
    I have been in touch with them by email the response was basically..tough.

    They can win, they can do what I stated in the opening post which is to implement the Tesco system of a date range for special offers. Not hard.

    Edited By: fungus on Jun 12, 2012 16:45
    Bully
    Same thing happened to me, have not used asda again, tesco system is better, clearer and fairer.
    Shengis
    Thats what happens when you're too lazy to do your own shopping.
    miikeyblue
    realblender
    Asda have ragu for 40p but it is unavailable online.


    What a scam. Just a trick to get you in your car, so you need to buy petrol while you're there.
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not
    fungus
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not


    Errm NO, they don't which is kind of my point, thanks for picking up on that in your own unique way.
    baddev88
    Ring the store you donut, what do you expect them to do over e-mail?
    LoveHearts
    fungus
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not


    Errm NO, they don't which is kind of my point, thanks for picking up on that in your own unique way.

    That doesn't sound right, how the heck are you supposed to know what you're paying on your delivery day?

    I wonder if trading standards would be interested?
    nwressell
    http://i618.photobucket.com/albums/tt266/nwressell/994a892d.jpg

    It clearly states when the offer is valid from and the offers ends when they are taken off the site! Why not try calling Asda to resolve this, they will assist instead of ranting on here.

    Asda wouldn't be able to get away by advertising standards if this was the case.

    People are so quick to yell scam!!!!! When they don't read properly.
    Adam2050
    Asda are rubbish for online shopping they never have the stuff in a time of order, staff are lazy at picking. I've complained a few times and gotten money back. Most of the time there quick to respond, but they never improve, I moved across to Tescos, who are pretty faultless round here and when they do overcharge are quick to sort.
    fungus
    nwressell
    It clearly states when the offer is valid from and the offers ends when they are taken off the site! Why not try calling Asda to resolve this, they will assist instead of ranting on here.

    Asda wouldn't be able to get away by advertising standards if this was the case.

    People are so quick to yell scam!!!!! When they don't read properly.


    Ha! I love the way you think you are being clever! What use is a "valid from" date? The "valid to" is what is required.

    You say "the offers ends when they are taken off the site!", well that is clearly the case, the problem arises when they are taken off the site inbetween ordering and delivery. It's equivalent to picking up something off the shelf and getting charged double at the till when the staff tell you that the offer expired while you were walking to the till.

    I have been in touch with ASDA both via email and phone regarding their pricing but there is very little you can do with a company that size and my complaint regarding unclear pricing will never get further than the call centre staff trained to read from cue cards. So this is my little protest. I fail to see how anyone could think ASDA are operating honourably here and I'd question whether it's even within the law.

    Edited By: fungus on Jun 12, 2012 20:05
    JonnyTwoToes
    What's ASDA?
    joharni
    Go to ocado, they rock! Problem free compared to the others
    dimebars
    dga
    Thread deserves to be spammed, there's no scam here to take advantage of.


    Agreed. Spammed.
    baddev88
    fungus
    nwressell
    It clearly states when the offer is valid from and the offers ends when they are taken off the site! Why not try calling Asda to resolve this, they will assist instead of ranting on here.

    Asda wouldn't be able to get away by advertising standards if this was the case.

    People are so quick to yell scam!!!!! When they don't read properly.


    Ha! I love the way you think you are being clever! What use is a "valid from" date? The "valid to" is what is required.

    You say "the offers ends when they are taken off the site!", well that is clearly the case, the problem arises when they are taken off the site inbetween ordering and delivery. It's equivalent to picking up something off the shelf and getting charged double at the till when the staff tell you that the offer expired while you were walking to the till.

    I have been in touch with ASDA both via email and phone regarding their pricing but there is very little you can do with a company that size and my complaint regarding unclear pricing will never get further than the call centre staff trained to read from cue cards. So this is my little protest. I fail to see how anyone could think ASDA are operating honourably here and I'd question whether it's even within the law.


    If you actually ring the store (like I said to do) you'll get a lot further than you would ringing a call center.
    dataload
    fungus
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not


    Errm NO, they don't which is kind of my point, thanks for picking up on that in your own unique way.

    sorry, my bad for earning enough to not have to shop at Asda

    last time i used tesco online, it told me when the offer was valid to
    Transformers
    Hey fungus, I would suggest contacting Trading Standards as suggested earlier and you could always contact Watchdog on the BBC, they may bring in ASDA for an interview on-air if others have also complained. Hope you get it sorted out, as the offers and deals are clearly misleading, if I was in your shoes I would also be p****d off, so I don't blame you.
    Transformers
    dataload
    fungus
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not


    Errm NO, they don't which is kind of my point, thanks for picking up on that in your own unique way.

    sorry, my bad for earning enough to not have to shop at Asda

    last time i used tesco online, it told me when the offer was valid to

    Yeah because Tesco are like Harrods compared to ASDA, aren't they, you idiot. (_;)
    MrToast
    dataload
    fungus
    dataload
    don't most say valid until xxxx

    not hard to work out if it's valid on your delivery date or not


    Errm NO, they don't which is kind of my point, thanks for picking up on that in your own unique way.

    sorry, my bad for earning enough to not have to shop at Asda

    last time i used tesco online, it told me when the offer was valid to


    Dumb ass comment of the year?

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