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Asda Opticians rant

tonyg1962 Avatar
6y, 10m agoPosted 6 years, 10 months ago
Six months ago Wife was getting headaches and doctor recommended getting her eyes retested,

Went to Asda and had a prescription done but didnt like any glasses so bought a cheap pair from D&H ( £140 didnt want to spend too much as last pair cost £400 and only had them 6 months)

Anyway she has been having trouble with her left eye ( and still gets headaches) so went to Specsavers today and had eyes tested,

Turns out prescription from Asda was miles out on left eye and her latest glasses were actually worse than her old ones,

Previous prescription was 8.75 then asda one was 7.00 and latest was 9.50
.
I dont know if Asda will do anything about this as we didnt buy glasses from them but im sure they should be responsible somehow.

Anyway rant over and off to complain on monday,
Other Links From Asda:
tonyg1962 Avatar
6y, 10m agoPosted 6 years, 10 months ago
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#1
they can only trust what your wife said... ie. when they say betetr or worst she says... she makes the decisions. They just make the prescription from what she has told them...
#2
they are responsible whether you bought glasses from them or not m8-its exactly the same as a doctor making a misdiagnosis-an optician is a professional and should deliver a certain standard of service.

I had a similar duff prescription years ago from dolland and aitchison which caused me severe headaches.
#3
GentleTouch
they can only trust what your wife said... ie. when they say betetr or worst she says... she makes the decisions. They just make the prescription from what she has told them...


I see where you are coming from with that comment m8,but nowadays they do soo many different tests during an eye exam that any anomily should be picked up-each method they test by in the series should be yielding the same sort of results in sight improvement-if they find you saw an improvement in one,but not at the same point in a different type of test,that should make them go back again-last eye test I had I was tested 8 different ways-its not like the old days with lenses being dropped in and viewing an eye chart-it shouldnt be possible for such a huge error to occur
#4
barky
I see where you are coming from with that comment m8,but nowadays they do soo many different tests during an eye exam that any anomily should be picked up-each method they test by in the series should be yielding the same sort of results in sight improvement-if they find you saw an improvement in one,but not at the same point in a different type of test,that should make them go back again-last eye test I had I was tested 8 different ways-its not like the old days with lenses being dropped in and viewing an eye chart-it shouldnt be possible for such a huge error to occur


Shes actually gone back to wearing her old glasses and there is a big improvement but has had six months of worrying as her left eye seemed to be getting worse,

The worse thing about it is her dad recently had a tumour removed from behing his eye so she has been thinking allsorsts as you can imagine,

The main thing is we are grateful that it isnt something more serious,
#5
you should always ask the optician what qualifications they have - they usually have their certificates on display

i would write to head office ahead of going in store - find out first whether the manager of the store has jurisrdiction over the opticians -

let us know what happens


of all the senses - i personally think your sight is the most precious -
#6
Hi,

I'm an optom student so maybe I can shed a bit of light. First of all a prescription can be written in 3 different ways (with different numbers) but they are exactly the same. So it is possible that this may explain the difference for you. If you have the prescriptions at hand please write them below and I can check for you if they are the same or not. I will need the full details with measurements for the sphere and cylinder (if there is one) and its crucial you dont forget the + or -.

Secondly, most opticians when checking someone's eyes do not start from scratch - they will either start from the previous prescription or more likely from the recordings from the pre-screening part of the eye exam using a machine called an 'auto refractor'. Although the auto refractor is not 100% accurate (especially for large prescriptions such as the one in question), it gives a very handy ball-park area to begin from and refine.

Also for a prescription that is greater than +/-4.00, the back vertex distance (ie how close the spectacles are to your eye) comes into play and can be the source of many problems. The spex that your wife got with the Asda prescription, do you know if were they fitted by a dispensing optician?

If you need further help or have any queries, I'll try my best to help.
#7
Thanks these are for the left eye

Secsavers 2008
sph -8.75 cyl +2.00 axis 100.0

Asda ( glasses were made from )
sph -7.00 cyl -1.75 axis 10

Specsavers ( yesterday)
sph -9.50 cyl +1.75 axis 102.0

Glasses were made at Dolland and Haitchison,
Thanks
Tony
#8
Hi again,

I’ve left your original readings in bold and given the alternative prescriptions for your reference:

Specsavers 2008
sph -8.75 cyl +2.00 axis 100.0 (known as ‘positive cyl form’)
equivalent to: sph -6.75 cyl -2.00 axis 10 (known as ‘negative cyl form’)
or: -8.75DC x 10 / -6.75DC x 100 (known as ‘cross cyl form’)

Asda ( glasses were made from )
sph -7.00 cyl -1.75 axis 10 (negative cyl form)
sph -8.75 cyl +1.75 axis 100 (positive cyl form)
-7.00DC x 100 / -8.75DC x 10 (cross cyl)

Specsavers ( yesterday)
sph -9.50 cyl +1.75 axis 102.0 (positive cyl form)
sph -7.75 cyl -1.75 axis 12 (negative cyl form)
-9.50DC x 12 / -7.75 x 102

Comparison of all 3 in same (minus cyl) form:
Specsavers 2008: sph -6.75 cyl -2.00 axis 10
Asda: sph -7.00 cyl -1.75 axis 10
Specsavers 2010: sph -7.75 cyl -1.75 axis 12

It can be seen that when the Asda prescription is compared to the Specsavers 2008 when they are in the same form, they are more or less identical. When the Asda prescription is compared to the newer specsavers one in the same form, the axis is more or less bang on, but the sphere differs by a value of 1.00D to 0.75D.

However you say the Specsavers 2008 gives a ‘big improvement’ compared to the Asda one – yet they’re more or less the same. From this I reckon that the problem lies with the fitting of the spex (with the Asda prescription). It may be better to go to D&A and have them refitted – and this is the first thing that either optician would suggest initially.
#9
Thanks for that ,Sothere is no real difference then.Will have to take all three prescriptions this time and get some fitted properly
thanks again
Tony
#10
im not sure but when ive gone for eye tests they rely on what answers you give, which in turn could be manipulated by people wanting to make claims or such allegations against companies they don t like.....

not accusing you of doing this but im sure they can not be held responsible for anything plus eyes can get worse and also better in time

maybe get a third opinion but wouldnt she be able to tell if here eyesight was better when trying lenses out?
#11
tonyg1962
Thanks for that ,Sothere is no real difference then.Will have to take all three prescriptions this time and get some fitted properly
thanks again
Tony


Yeh - no worries. Good idea to take all 3 prescriptions with you. Let us know how you get on.
banned#12
Is she eligible for laser eye surgery?

I have and it has helped my so much, and dont have to put up with dodgy subscriptions or misplaced glasses.
#13
You seem to have got very good advice from uthmaan but
in any case a read at this may be always useful :thumbsup:
http://www.eyecaretrust.org.uk/view.php?item_id=13

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