After some advice on a problem or dilema i have,i ordered shoping through the asda website and aranged delivery for between 7pm and 9pm on the 25th november,on the day this time came and went and no shopping,i waited up until 10pm no shopping so decided to call the call centre which closes at 10pm(was unawre of this),having to get up at 5am for work the next day,i went to bed.
About 11.40pm the phone rung,woke me my wife up,it was asda delivery guy saying he was outside with my shopping,i asked him where he had been and he said he was busy that day......i wasnt happy with the time he arrived,but as me and my wife both work we both got up to get the shopping in,by this time all 3 of my young kids were awake.
I answered the guy to the guy,no appology from him or anything,he brings the first two bags in then,he comes with a load of the green delivery trays on his trolley,as he is coming down the patio i could see liquid running from the trays,a bottle of cider my wife ordered was burst and was allover everything.
i was furious and that time of night and everything covered in cider,so i refused the entire delivery,and told the driver to take it away.
i phoned my local asda the next day where the delivery originates from,spoke to the home delivery manager who appologised and said he would repick my order and deliver in the afternoon,he also said he would speak to store manager about some form of compensation/goodwill gesture for me.
The order arrived,with the original delivery note from the day before the guy said just to sign my name on a bit of paper and off he went.
while unpacking the order there was at least 25-30 items missing,and most of the rest of it smelt like cider.so not repicked just the worst of it fished out and then redelivered.
called the store again spoke to manager again,told him the situation,he said he would refund missing items (which never happened),i asked him about my compensation he said would be credited to my account in the form of an evoucher,he said he couldnt recall telling me this....again furious and the rest of my shopping smelling of cider,the guy said he would call back,but in the meantime he would credit my account with free delivery next time and a £20 evoucher neither of which have happened yet.
Now for my dilema,as i refused the original order the bill for the shopping got refunded to my bank account,and my online account at asda.com shows the order as canceeled,no new order for the stuff i got delivered and nothing charged.
wife told me yesterday when i came in from work asda accounts dept on the phone for me looking to confirm my payment details,i presume for the re deliverey as i know they cant just charge me for this with out my say so.
where do i stand legaly with all thats happened to me and everything they said they would do but havent.
any advice would be great,as i plan to call them today