Anyone having problems with this company (as I did)
They have an email ONLY costumer service link on their website (say they do not have costumer service telephone nr)
NOT TRUE - save yourself time by emailing and call them on 02077561000.
I have read tons of complaints online ppl who email endless without results.
I sent 20 emails - got no where - I found out their nr - called once (asked for a manager) after 30 sec - problem solved.
Hope this helps someone.