Assistance/Advice Required on behalf of elderly grandparent due to problem with Curry's - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Assistance/Advice Required on behalf of elderly grandparent due to problem with Curry's

boothy Avatar
7y, 5m agoPosted 7 years, 5 months ago
Basically,they have a 4 year old washing machine and bought a 5 year guarantee(I know,I know....)

It has been knackered for 3 weeks now and the engineers that keeps coming are cowboys,after 1st attempt to fix it broke within 10 mins,2nd time had wrong parts and they are now waiting for parts again.

Been 3 weeks with no washing machine,I have offered to buy them another but,he will not have any of it,wanting to use the guarantee etc.

oh and Curry's state that it can be upto 2 months before they would consider replacing with a new one

Curry's CS just pass me from dept to dept on phone,emails are unanswered.

Anyone have any suggestions,ideas of working emails and suchlike

Thanks in advance
boothy Avatar
7y, 5m agoPosted 7 years, 5 months ago
Options

All Comments

(22) Jump to unreadPost a comment
Comments/page:
#1
I would try to put a clam in for going to a laundrette, what is it 3-4 washes a week at £3-4 each so thats £48 they owe you insurance is insurance, ask them about it if they wont / cant fix it cos they are incompedent


Hope you get it sorted soon
#2
What does the warranty say about repairs and timing?
#3
I know it's a bit drastic, but I'd play on their age saying you're considering taking this to watchdog / trading standards or Age Concern because of the difficulties of elderly people having to wash clothes with arthritis by hand.

Have you contacted any of the above services? I would.
#4
I guess you will restricted by the contract you signed with them. Even so, if it gets unreasonable e.g. comms stop for weeks then you would have some reason to ask for Curry's to act or take it to the local trading standards office and take your contract with you.
#5
Xb0xGuru
What does the warranty say about repairs and timing?


there is no proper wording on it,sadly he doesn't have the original paperwork just a letter that came through the post from what I got form Curry's on the phone they can take upto 6-8 week to repair,which is a joke
#6
stefor
I know it's a bit drastic, but I'd play on their age saying you're considering taking this to watchdog / trading standards or Age Concern because of the difficulties of elderly people having to wash clothes with arthritis by hand.

Have you contacted any of the above services? I would.


Played on that with Currys,spoke about bad PR they could get,monkey on phone not bothered,could just do with getting through to someone with half a brain
#7
I think trading standards would say that 6 to 8 weeks to fix a washer isn't on.

I'd call them back and ask them for the name of their CS director and tell they he'll be getting a call from trading standards who will explain to him how it's supposed to work. . .
#9
thanks to all above for replies
#10
I had a similar problem with my whatever happens with DSG I got a new washing machine as part of the agreement after 30 days I think
#11
When our machine broke it took weeks to repair and when I contacted trading Stds they said it was fine to take that long.
#12
some useful advice here , dont know if it will help at all?
http://www.washerhelp.co.uk/washing-machine-consumer-advice.html

was it aftermarket warranty with mastercare?
#13
The law considers 30 days to be acceptable, beyond that is considered unreasonable. This from the time you first reported the fault. Use trading standards to best advantage and get Currys to either pay for a laundry service, supply a temporary machine whilst yours is repaired or just replace it, their choice.
#14
casparwhite
some useful advice here , dont know if it will help at all?
http://www.washerhelp.co.uk/washing-machine-consumer-advice.html

was it aftermarket warranty with mastercare?


yep
#15
boothy
yep


did you try speak with someone at mastercare direct or currys?

intertesting thread here , seems like its common place for around 6 weeks ridiculously
http://www.consumeractiongroup.co.uk/forum/currys-dixons/59039-dishwasher-mastercare-nightmare.html
#16
059
The law considers 30 days to be acceptable, beyond that is considered unreasonable. This from the time you first reported the fault. Use trading standards to best advantage and get Currys to either pay for a laundry service, supply a temporary machine whilst yours is repaired or just replace it, their choice.


+1
#17
do you know if the insurance agreement is called whatever happens? if so they have 21days to fix it if not they owe your grandparents a replacement :thumbsup:
#18
Pay a visit to the CAB (Citizen's advice Bureau) - it's completely free and they'll tell you precisely what you're legally entitled to.
#19
Xb0xGuru
Pay a visit to the CAB (Citizen's advice Bureau) - it's completely free and they'll tell you precisely what you're legally entitled to.


+10000
[Moderator]#20
stefor;5630748
I know it's a bit drastic, but I'd play on their age saying you're considering taking this to watchdog / trading standards or Age Concern because of the difficulties of elderly people having to wash clothes with arthritis by hand.

Have you contacted any of the above services? I would.


boothy;5630759
Played on that with Currys,spoke about bad PR they could get,monkey on phone not bothered,could just do with getting through to someone with half a brain

When phoning them, insist on speaking to a manager.
And when you do, stay calm..shouting wont get you anywhere :thumbsup:
Make sure they know your not happy, and will be contacting Age Concern, Watchdog, etc, Local Radio etc if itrs not fixed ASAP.
Lots of radio shows chase these sort of problems up for you,:thumbsup:
Especially with them being elderly :x
Good Luck, hope you get it sorted for them soon :thumbsup:
1 Like #21
Thanks to all,finally got one over on currys with assisitance from local press

http://www.thestar.co.uk/action/Engineer-puts-Kenneth-in-spin.5426507.jp
#22
boothy
Thanks to all,finally got one over on currys with assisitance from local press

http://www.thestar.co.uk/action/Engineer-puts-Kenneth-in-spin.5426507.jp


great result......but such a shame that it had to get that far before it was resolved. We had a similar ( not quite as bad) situation with a dishwasher from currys. Vowed never to buy from them again.
You sound like such a lovely grandson......good on you Boothy xx

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!