Just wondered if anyone has any experience with Aus repairs in the UK.
Bought an Eee pc 1001px less than 3 weeks ago which developed a problem with the integrated webcam and a usb malfunction after 17 days and very light use.
Checked Bios, webcam is missing, attempted to instal webcam drivers which wouldnt instal as webcam couldnt be detected, and restored to factory defaults, none of which have worked.
I contacted Staples to inform them of the problem but 5 days later and I've still had no reply.
Obviously the item is under warranty, so organised a repair via the Asus website, with the netbook due to be picked up today by SBE Ltd.
I cant find much info on SBE other than complaints, they seem to predominantly deal with Mobile phone repairs.
The only feedback i found relating to Asus repairs refers to Anovo being the repair agent and repairs taking up to 8 weeks or more.
Hopefully the repair will get done and the netbook returned in a decent time frame,
But just wondered if anyone else has experience with this and could advise as to how long their repair took.
I was tempted to push for a replacement as the netbook is faulty after only 17 days, but staples dont seem to have any in stock,
If they can repair it i'd be quite happy as the netbook itself is fine otherwise, i just hope it doesnt take as long as others have experienced previously.