Bought a whole load of furniture from them recently (a whole house full in fact). Great design, reasonable quality, reasonable prices, as usual. No problems there (except that their internet ordering system is so rubbish that you have to visit the store anyway because a lot of the stuff - even furniture - isn't available online).
But when one of the items is faulty it's ****** unreasonable to expect customers to dissassemble it and take it back to the store (a couple of hours drive) for a replacement, rather than just sending a replacement for the part which was delivered damaged.
Can't shift them. Rules are rules, after all. Let the customer go hang - why should they bother?
I know there are legal remedies we can use, but for goodness sake, don't these so-called 'customer service' people have any commonsense? You spend several thousand with them, and they don't give a damn.
Anyone else had this sort of attitude from them?