B&Q Customer Service! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

B&Q Customer Service!

DSB Avatar
9y, 8m agoPosted 9 years, 8 months ago
Great customer service from B&Q!

My husband complained that his chuck had disintegrated on his hammer drill....after fixong it twice, we decided to look for the original receipt to see how old it was.
We bought it October 2006 for £49.99 and still had the receipt so it was within the year warranty.

He just took it back to B&Q and was expecting them to say they would send it for repair, but they told him to go and get a new one off the shelf.

Fair enough, new for old, good deal...but, they didnt have that one in stock any more, so they said he could get another model and pay the difference.

Even better deal!

So he selected another which was £69.99 expecting to pay £20.00.
Took it to the Customer services, and they said there was 15% off all power tools which meant the drill was now £59.45.....great deal too!

Now he expected to pay £10.46 for the upgrade.....

But they just did a straight exchange!

Result....a new upgraded drill with 2 years warranty starting from today!!

Thats customer services for you...shame I couldnt have run it through quidco!

Wonder how long he will have it before the chuck disintegrates .....
DSB Avatar
9y, 8m agoPosted 9 years, 8 months ago

All Comments

(3) Jump to unreadPost a comment
nice, the whole through that i was expecting "but then he had to pay the full amount" lol
Must be working Ok...as I can hear loud rumblings coming from the garden!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!