B&Q Instore Returns Policy Has Changed - Keep Hold Of Your Reciept!
I didn't realise this till today, but the returns policy changed as from 15 Feb.
You can no longer return any items without a reciept (except when item is faulty where you can provide proof of purchase i.e bank statement if paid by card).
I always over-estimate my jobs i.e buy an extra bag of gravel, cement, etc as last thing i want is to run out in the middle of a job. I never kept my reciept in the past and would just return any extras for a credit note.......but this is not allowed anymore unless you have your reciept. They won't even accept proof of purchase, unless the item is faulty.
I can understand if perhaps it's a main branded product, that's freely available from other retailers, but not when it's B&Q branded.
So the new policy is -
Changed your mind or excess to requirements - 45 days to return with reciept and if paid by card, that must be presented as well.
Faulty item - reciept or proof of purchase with card if paid by it.
Made to measure items are non-refundable.
The new policy should be displayed at the returns desk, though would be best displaying it at the tills so you're aware at point of sale, wouldn't you think.