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bad rep for commet

toratown Avatar
8y, 6m agoPosted 8 years, 6 months ago
i brought a samsung L730 camera for my daughter for xmas and she used it a total of 3 times. thats 15 year old for you!
anyway the last time she used it it started to bleep and stopped taking pictures.
we phoned Commet who told us it would be quicker if we sent it back to sumsung! it cost me over £5.00 to send.
then about a week later we get a letter stating that the camera was in need of repair due to physical damage! if we wanted to go ahead with the repair it would cost £44.99 or if we just wanted the camera back it would cost £9.99. we got the camera in the sale for £69.99 so why would you pay 44.99 to have a reconditioned camera when what ytou purchased was a brand new camera! Commet have no after sales care for the customer at all as do Samsung. rubish service!! dont touch with a bardge pole!!!!!!!
toratown Avatar
8y, 6m agoPosted 8 years, 6 months ago
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1 Like #1
Did you buy it this christmas if so take it back to comet for a refund

Contact samsung head office and complain
#2
Problem is if they are saying its been physically damaged they are'nt liable, it would only be covered under insurance. You need to check with your daughter to see if it got damaged on accident and if shes sure that it was'nt you'd then have to argue the toss with them.
#3
yeah done that already, they are useless. comet wont take responsability nor will samsung.
been in touch with head office at both.
now i have to replace her xmas prezzie at my own cost!
it makes the year gaurantee worthless.
#4
If they say its a physical damaged thats not a manufacturing fault so its not covered

Dont get done get Dom :D
banned#5
So what was the physical damage? Was it marked? If it wasnt ask them to explain what the physical damage was.

Personally, I would have made comet deal with it as you are their customer not Samsung.
banned#6
Physical damages are not covered under warranty having said that if you are positive that you have not done anything to physically damage the unit, and had purchased the unit in the last 12 months try calling this number (Samsung) they might bring it in for FOC (free of charge) repairs

0870 726 7864*
banned#7
dandoc2
Did you buy it this christmas if so take it back to comet for a refund

Contact samsung head office and complain


Nice answer just dug the number for the chap as well plus added repute for your answer
#8
Dell_in_the_bed
Nice answer just dug the number for the chap as well plus added repute for your answer


................ok:?
#9
I know it doesn't help you now, but you should have only dealt with Comet.
It is with them you had the contract with not Samsung.
Would have saved you postage too.

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