So...at the weekend the OH got a statement. Two direct debits had been returned, even though the money he tranferred in a few days before went in later that same day when the direct debits came out. One was for £1.60, and they charged him 30 quid for this! The another 30 quid charge for the other returned direct debit of £30 - so he got a 60 pound charge altogether. He rang up to complain but they said nothing could be done and he has to pay it (have the money in his account) by the 1st April. I though all this bank charge malarkey had stopped or changed? Can anyone shed any light on what the policy for charges is and if they can be claimed back?
The carp bank by the way was nationwide.