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Bank Fraud Problem.... What would you do?

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banned9y, 2m agoPosted 9 years, 2 months ago
I was speaking to a mate of mine last week and was astounded by a problem he was having with his bank. (Sorry - he did say which bank - but cant remember which - can find out though!)

Anyway, he uses his personal account for business use. Not sure why - apart the obvious charge differences or why the bank hasnt stopped it. (Its not the issue though.)

A few weeks ago, he wrote a check out to a supplier (He's a roofer) for £7K. It was at the time of the postal strike - but dont think its relevant. He thought nothing of it and went away on Holiday.

On his return and after checking his statements, he noticed the charges hadnt cleared his suppliers account. On investigation to the bank, his statement showed it had.

So a call to the bank highlighted the problem. His cheque had been intercepted. The cheque had been slightly altered (though he was shown it and admitted it was done really well and almost impossible to spot) and was paid into a brand new account in the changed name, money withdrawn and left empty.

To me, it would seem a simple case of fraud and open and shut. The bank has been at fault for allowing this account to be opened and allowing a forged cheque (no matter how good it looked) to pass through.

The bank however are having none of it. They even went as far as saying "if its fraud, how do we know you are not involved". He insisted if they thought that, to get the Police here right now.

Obviously, he went to the Police, but was told they are unable to act unless contacted by the bank - who are refusing to do so.

He is just expected to suffer the loss through their own greed and incompetance. Aparently Banks now have their own fraud squad and the police cannot interfere. This he was told by the Police is the Law! (How convenient for the bank!)

I actually caught my mate in the call I made whilst he was at the bank - and was there all day. Naturally, he wasnt in the best mood. He is so p*ssed off, he has said its the final straw and now applying to emigrate. (thats 20 roofers on the dole!!)

I know he is going to write to the banking ombudsmen - but in all honestly, they are waste of time. My dealings with them over endowment policies proved that. (I could demonstate their calculations didnt put me back to square one - and that was basically tough because "this is how we calculate".)

So the bank isnt doing anything, despite being told what has happened and have let the crooks walk away. That just seems plain crazy and can only think the reson for it, is they know they have unwittedly given away £7K they'll have to take as a hit. The Police are unable to act (despite telling him if they could, they would proably be able to apprehend the crooks quite quickly - not sure how they are so sure on that bit!) And my mate is £7K down!!!!

So what would you suggest in those circumstances? Its almost incomprehensible they refuse to do anything. Its a shame its over the £4K limit of a small claims court. I would suggest that would have been his best option - but he's not going to be able to.

Its made me quite angry just typing this out! I'll have to ring him and get an update - he told me this about 10 days ago - but from what he said, the bank isnt going to budge or get their fraud people involved.

(Sorry its long BTW - but the only way to get everying out there!!!)

PS - the reason I mentioned the postal dispute - was purely because it was at that time. I would imagine the reason the police were cock sure, would be because it would have been an inside job. ie someone who works for the supplier. Just my hunch anyway!)
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banned9y, 2m agoPosted 9 years, 2 months ago
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#1
At the very least it needs investigating and I would expect the money back, becayse as you say, the bank made the mistake.

Has he rung and spoke to the Bank (call centre) or just called a Local branch?
#2
That's a toughie,so wont the bank fraud team invetsigate this? must be in there interest as well as the customers.They surely know where the new account was opened and by cctv the person who openned it.Reckon they will most likely be onto it and just seeing if your mate is being honest with them maybe.Good luck to him and hope he gets his dough back.
#3
He should go to the papers with it if it doesnt get resolved. Give them a bad reference for their fraud squad.
#4
Quite a few months ago my other half was selling something in loot..needless to say check scam..got uk address got check took to bank ..contacted police could have got scammers red handed..did nothing..btw did not lose any money..but no one wanted to know..we did a lot of legwork and the address was in some posh flats in manchester..but Barcleys bank did nothing ...and neither did the police..no wonder bank fraud is so rife...regards..Anne
#5
This sounds horrible, you'd expect the banks to do something about it when they can, but they're not?

Sounds like an open invitation to crooks then :x
#6
Check your Cheque. :thumbsup:
#7
Agree with Tomm - go to the papers! - banks hate any negative publicity.
banned#8
jayhab
Agree with Tomm - go to the papers! - banks hate any negative publicity.


Funnily, I was speaking with a guy I work with this morning and he said exactly the same thing.

The press hate the banks (well they hate everyone really!!!) - particulalry when it can show a story like someone leaving the UK and putting 20 people of the dole because of it!!!

Ive just tried to give him a call - but he's always bloody engaged! I'll at least find out who the bank was - and hopefully he has some good news........
#9
Had another thought - when you confirm the name of the bank, try and find out the contact details for their press office - a compaint direct to the press office is usually escalated immediately to a higher level.
banned#10
jayhab
Had another thought - when you confirm the name of the bank, try and find out the contact details for their press office - a compaint direct to the press office is usually escalated immediately to a higher level.


Annoyingly, I posted shortly after the last one with the details - but the server was very busy at lunchtime (record visitors!), the post wasnt accepted and the all details lost (even on "back".) Ho hum!

Anyway, the bank to name and shame is NAT WEST.

The manager of the local branch is basically saying he doesnt beleive a fraud has been commited (even though the account created should prove it beyond doubt) and when my mate suggested that if that is the case, a fraud is being commited now by him making his claim.

He did speak to a solicitor who has told him to wait 14 days and then write to the ombudsman and Press. (Hardly worldly advice!) When he mentioned to the bank what the solicitor told him, the manager did appear uncomfortable and immediately went on the phone. But the outcome remained the same.

He has logged a crime report with the police. When he did so, the woman he spoke to said "but we dont know if a crime has been commited yet!" He managed to persuade them to do so and give a reference number. Quite a different response than when he first spoke to them! Apparently there was a change in law in April, which means Police can only act, when it is given to them by the bank. Its quite obvious why they dont wish to do this - its an open and shut case which would cost them £7K.

I mentioned previously my thoughts it may be someone at the supplier, but he reckons they are completely trustworthy. Strange then, that during this postal dispute, this company also failed to receive 6 other cheques it was expecting. They have already said they will do all they can to help him. I've suggested to him that they report this to the Police, so he now has 2 crime reference numbers. I'm surprised they haven't already done so, given the numbers!

I certainly think the angle that the bank has failed him and will now mean 20 people on the dole due to his emigration, will get them interested and Ive pressed that home. (He hadnt thought about using it - despite his comments being real - though whether he does emigrate or not remains to be seen.)

So, when you speak about the Banks Press office, I assume you are talking about internal to them - and hope that it makes them realise they will look pretty stupid and act on it? Anyone know how to contact? I assume its best recorded delivery rather than the phone.
#11
The press office is basically the PR side of the bank - if you complain direct to them or the MD/Chairman of the bank, the complaint should be escalated immediately to customer relations (usually people who complain via this method have already exhausted all other options, and the negative PR can be the most damaging!)

Have a look here:

https://www.natwest.com/secure/global/contact_us/complaints_procedure.htm

there's a freephone number direct to customer relations!

good luck to your friend and don't back down, remember if the outcome is not to his liking....there is another way! (sorry!) to stiff them for more than 7 grand - through the papers!!
banned#12
jayhab
The press office is basically the PR side of the bank - if you complain direct to them or the MD/Chairman of the bank, the complaint should be escalated immediately to customer relations (usually people who complain via this method have already exhausted all other options, and the negative PR can be the most damaging!)


So should he go to the MD or just customer relations? The latter sounds a bit wishy washy!

good luck to your friend and don't back down, remember if the outcome is not to his liking....there is another way! (sorry!) to stiff them for more than 7 grand - through the papers!!


Not sure what you mean there! Are you suggesting the press would pay him?
#13
If you an address a complaint to the MD, it won't get dealt with by the MD - it will go straight to customer relations - same applies if you can find an address for the press office - straight to customer relations. complaining at your branch (if successful) requires a several week delay until escalation to customer relations.

What I actually meant was telling the papers would cost Nat West more than 7 grand in bad publicity - but I guess it is possible that one of the tabloids may pay this story - particularly as Natwest are so reluctant to call it a fraud so that the police cannot persue it!

Just look what happened to Northern Rock as a result of one news story! I know it's a different subject, but bad publicity is bad for business!
#14
Has he only ever been into the branch to raise this? I recommend that he rings up and speaks to someone on the phones. If he asks to be put through to either a Care Team where it will be investigated or the Fraud non-plastics team they will take it forward. To be honest it sounds like the branch don't know what to do and I know that as much stick as call centre staff get they are great and do know how to sort things out so much better for customers.
He might find he's hitting a sticky wall if he is using a personal account for business use and will find he will probably need to change how he does things though.
banned#15
Clairebeary28
Has he only ever been into the branch to raise this? I recommend that he rings up and speaks to someone on the phones. If he asks to be put through to either a Care Team where it will be investigated or the Fraud non-plastics team they will take it forward. To be honest it sounds like the branch don't know what to do and I know that as much stick as call centre staff get they are great and do know how to sort things out so much better for customers..


When I spoke to him today, it was only the branch manager he'd spoken to. I'll text him the freephone number and tell him to call in. Cheers



He might find he's hitting a sticky wall if he is using a personal account for business use and will find he will probably need to change how he does things though.


Ive never worked out hows he's got away with that either! Though I would imagine its academic. I cant see him sticking with Nat West for some reason!

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