Need a bit of advice ( and before everyone comes on and says ring your bank and company involved I have 4 times each and keep getting conflicting advice )
On 14/7/2010 placed a large online order with ELC, at the time of placing order all items were in stock, but subsequently received an email saying 6 items were going to be dispatched at a later date in the next 4 weeks, at the time of order ELC ringfenced the value of the entire order from my bank, fair enough I expected that, they have dispatched 3 of the 9 items ordered, but they have taken the money out of my bank account for those items, not from the ringfenced amount, so basically the order value was £207.87, ringfenced that amount, now have taken seperately £102.93 from my account, I have rung elc who said that my bank should realise that it was from the ringfenced amount and not a seperate transaction, have rang bank who have said that they are not mind readers, so why should they know this, re rang elc etc and so on, getting the complete runaround.
The bank have now said that elc need to fax them to say that the ringfenced amount should be cancelled, but they are refusing to do this, the bank have said that unless they do this the ringfenced amount will stay that way indefinately?? I can't believe this but have been told by 3 different Halifax customer advisors that this is the case, ELC are saying that once the payment has been taken from my account for the outstanding items in the order in the next 4 weeks, the ringfenced amount will become available in my account, maybe I'm being thick, I seem to be paying twice for the same order, although eventually somehow or other the ringfenced money will be available in my account sometime in the next 5 weeks, is this normal??