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Bank Wouldn't Take My Money

Penny Saver Avatar
6y, 3m agoPosted 6 years, 3 months ago
Tried to pay in some bags of change today - they would only take five bags. This was in spite of the fact I was the only customer in there, and had carried the bag all the way from the car which I had to park in a Pay & Display car park. My shoulder now hurts from the weight of the money. I was stunned at the cashier's rudeness and ignorance. I was just repeatedly told 'five bags only'. Like it was the only phrase she knew to say. No reason why, no suggestion of what else I could do. Me and the kids had sat for hours on Saturday counting and bagging the money, it was all properly sorted and labelled with a list of what was what enclosed in the sack, and a total loged as you went along. There was no reason I could see for her refusing it. I asked if I could queue again (though there was no queue) or come back later - just to be given the same 'five bags only' response. I said 'So basically I have to come in every day for a week just to pay in some money to my account?' Guess what the answer was - 'five bags only'. Tomorrow I shall go back with my three children and husband and each of our individual pass books and hopefully she'll take the whole lot in separate 'five bags per customer' style. Five bags for me, five bags for hubby, five bags for the three year old etc. Anyone else had this craziness? Any reasons why? I need to vent. Thanks for listening.
Penny Saver Avatar
6y, 3m agoPosted 6 years, 3 months ago
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#1
I think I'll start a campaign to have every local customer go in on the same day with five bags each. See what she does then.
#2
speak to the manager. he/she may have given you the reason why. would suspect its time taken to count, weigh etc.
#3
I thought 5 bags has been the standard for a few years
#4
**** banks ****
1 Like #5
Me and the kids had sat for hours on Saturday counting and bagging the money

by the way

OWNED
suspended#6
Your username goes well wih his story.

I'd threaten to take nynpennies else where.

You could take them to the coin things in supermarkets and change them up for notes.
#7
Starr
Your username goes well wih his story.I'd threaten to take nynpennies else where.You could take them to the coin things in supermarkets and change them up for notes.

good point they charge about 7p per pound or so dont they? But its worth it, think how long the OP took setting up all the coins and bags at the weekend LOL
banned#8
dcx_badass
Standard for ages (years) in loads of banks, wastes too much time otherwise.

+1

If the she had taken all the bags then there would have been a thread somewhere from someone moaning about being late for an appointment as someone was causing a delay with 20 odd bags of money they were depositing
#9
Kids love counting money, and it's good for them to see how long it takes to save any significant sum. (And it kept the sitting and quiet on a rainy morning!) I was really cross in the bank though. Never known it before, they've always took my bags I guess I just got one cashier who went by the book then. Never heard it before!
#10
i take my coins to tesco for the machine, 7p per pound i think it was but i dont mind paying that since it saves me having to count it all and waste tme bagging it
#11
Paddy Charlie
dcx_badass
Standard for ages (years) in loads of banks, wastes too much time otherwise.


+1

If the she had taken all the bags then there would have been a thread somewhere from someone moaning about being late for an appointment as someone was causing a delay with 20 odd bags of money they were depositing


THERE WAS NO ONE ELSE THERE!!!!! Three cashiers twiddling their thumbs, not another customer in sight!
#12
Paddy Charlie
dcx_badass
Standard for ages (years) in loads of banks, wastes too much time otherwise.


+1

If the she had taken all the bags then there would have been a thread somewhere from someone moaning about being late for an appointment as someone was causing a delay with 20 odd bags of money they were depositing


PLUS - There would have been more of a delay if I was depositing £300k in mixed notes, but apparently there's no limit on the cash I can pay in at one time...
#13
Penny Saver
Paddy Charlie
dcx_badass
Standard for ages (years) in loads of banks, wastes too much time otherwise.


+1

If the she had taken all the bags then there would have been a thread somewhere from someone moaning about being late for an appointment as someone was causing a delay with 20 odd bags of money they were depositing


PLUS - There would have been more of a delay if I was depositing £300k in mixed notes, but apparently there's no limit on the cash I can pay in at one time...


well the the hell is gonna wander into a bank with 300k mixed notes :|
#14
That's just not good enough if there's nobody waiting. You should have kicked up a stink and demanded to see the manager.

Time to change banks if they are that inflexible. Find one that does take more than 5 bags at a time and switch to them. And make sure the manager of your current bank knows why you are changing!
banned#15
Penny Saver
Paddy Charlie
dcx_badass
Standard for ages (years) in loads of banks, wastes too much time otherwise.
+1If the she had taken all the bags then there would have been a thread somewhere from someone moaning about being late for an appointment as someone was causing a delay with 20 odd bags of money they were depositing
THERE WAS NO ONE ELSE THERE!!!!! Three cashiers twiddling their thumbs, not another customer in sight!

WELL SOMEONE COULD HAVE CAME IN AND THAT IS THE REASON FOR THE RULE!! If there is a rule in place it is in place full time, they can't say 5 bags only when its busy as people like you would come in shouting (with your stupid capitals) saying its not that busy, if there were only a few people in, to just take them. Saves on confussion and hassle
#16
Hey all..calm down,, you all have a point. Don't harrass the lady just because her opinions don't fit in with yours. We are all different and have different takes on things.
Personally I agree with her if no-one was there at the time they should have had the decency to start, I'm sure if they got part way through and load of customers came in I'm sure penny saver woould nto have minded if the bank said to come back later.
#17
Personally I have an issue with the whole taking up time affair. I am their customer, and if I want to take half an hour to do something, I have that right (In this instance it wouldn't have taken them five full minutes). They always spend an extra five minutes trying to sell me something like insurance or a mortgage when there's a queue behind me. That's life - it's also why I went on a Thursday morning, not a Saturday lunchtime. I am their customer and they refused to serve me. I am not a happy bunny.
#18
The coins are only legal up to certain amounts for each denomination.
From the Bank of England website -
£2 - for any amount
£1 - for any amount
50p - for any amount not exceeding £10
25p (Crown) - for any amount not exceeding £10
20p - for any amount not exceeding £10
10p - for any amount not exceeding £5
5p - for any amount not exceeding £5
2p - for any amount not exceeding 20p
1p - for any amount not exceeding 20p

So it depends what coins you were using but nobody has to take any coins over those amounts.
1 Like #19
Penny Saver
I am not a happy bunny.


5 Bags only.
#20
rosiegirl
The coins are only legal up to certain amounts for each denomination.
From the Bank of England website -
£2 - for any amount
£1 - for any amount
50p - for any amount not exceeding £10
25p (Crown) - for any amount not exceeding £10
20p - for any amount not exceeding £10
10p - for any amount not exceeding £5
5p - for any amount not exceeding £5
2p - for any amount not exceeding 20p
1p - for any amount not exceeding 20p

So it depends what coins you were using but nobody has to take any coins over those amounts.


I don't get your point, or understand what you mean?
#21
splatsplatsplat
Penny Saver
I am not a happy bunny.


5 Bags only.


:)
#22
they are the bank they can do what they like, if its 5 bags then its 5 bags why have a strop about it?
#23
i think that if you are paying the bags of coins into a childs account they'll take however many you have - or a business account ( used to have a shop and remember going into bank with the big cloth bags full of coins )
#24
muffin247
they are the bank they can do what they like, if its 5 bags then its 5 bags why have a strop about it?


Customer service is completely backwards in this country. I have to count it, I have to bag it, I have to take it in. Then they say no. Where's the customer service there?
#25
arcangel111
i think that if you are paying the bags of coins into a childs account they'll take however many you have - or a business account ( used to have a shop and remember going into bank with the big cloth bags full of coins )


I'll try that tomorrow then, I've got three kids each with a savings account in the same branch - maybe that'll work. Although I can't see why the 'rule' would be different - it's OK to hold everyone up for the kids, but not for me!
#26
I suppose their stance on it would be,if they broke the rules this time and did it because it was quiet,you coud go in another time and it was mega busy and then say,well you let me do it last time,blah blah blah.

As far as i was aware too there's been this limit for years,it has in the Halifax anyway.
#27
Penny Saver
Personally I have an issue with the whole taking up time affair. I am their customer, and if I want to take half an hour to do something, I have that right (In this instance it wouldn't have taken them five full minutes). They always spend an extra five minutes trying to sell me something like insurance or a mortgage when there's a queue behind me. That's life - it's also why I went on a Thursday morning, not a Saturday lunchtime. I am their customer and they refused to serve me. I am not a happy bunny.


my parents also run a business and it takes the pee when people take so bloody damn long, especially when its busy, time is money hehe

you are thier customer but saying they have to change rules or whatever for you is a bit wishful thinkin, losing you as a customer probably wont affect them in the slightest, unless u was a major rich person
1 Like #28
We have a similar rule in the shop I work at, but we allow 6 bags and 2 chavs.
#29
Do you work?
#30
Penny Saver
arcangel111
i think that if you are paying the bags of coins into a childs account they'll take however many you have - or a business account ( used to have a shop and remember going into bank with the big cloth bags full of coins )
I'll try that tomorrow then, I've got three kids each with a savings account in the same branch - maybe that'll work. Although I can't see why the 'rule' would be different - it's OK to hold everyone up for the kids, but not for me!

they say that kids can do that as it's usually kids who have "jew" jars and save all the coins




( doesn't wanna offend anyone with the term jew jars btw .. lol )
#31
Penny Saver
muffin247
they are the bank they can do what they like, if its 5 bags then its 5 bags why have a strop about it?
Customer service is completely backwards in this country. I have to count it, I have to bag it, I have to take it in. Then they say no. Where's the customer service there?

i understand your fustration, but like people said u could always just take it in a bucket then tip the whole load in a tesco machine it costs 7p per pound? but it will save you time and hassle
#32
splatsplatsplat
We have a similar rule in the shop I work at, but we allow 6 bags and 2 chavs.

lol !!
#33
arcangel111
Penny Saver
arcangel111
i think that if you are paying the bags of coins into a childs account they'll take however many you have - or a business account ( used to have a shop and remember going into bank with the big cloth bags full of coins )
I'll try that tomorrow then, I've got three kids each with a savings account in the same branch - maybe that'll work. Although I can't see why the 'rule' would be different - it's OK to hold everyone up for the kids, but not for me!
they say that kids can do that as it's usually kids who have "jew" jars and save all the coins ( doesn't wanna offend anyone with the term jew jars btw .. lol )

I've never heard that errrr phrase before oO
#34
Again not that it really matters but I thought that was for retail sales not the rules for banks, I do think banks should accept any amounts of money, as it is...money and banks look after money. My local bank where I go say its because of space, which is fair enough its only small but often if no-ones around they will take it.

rosiegirl
The coins are only legal up to certain amounts for each denomination.
From the Bank of England website -
£2 - for any amount
£1 - for any amount
50p - for any amount not exceeding £10
25p (Crown) - for any amount not exceeding £10
20p - for any amount not exceeding £10
10p - for any amount not exceeding £5
5p - for any amount not exceeding £5
2p - for any amount not exceeding 20p
1p - for any amount not exceeding 20p

So it depends what coins you were using but nobody has to take any coins over those amounts.
#35
I was in a bank in Italy recently and a woman came in with a large plastic bag full of mixed coins.

The teller took it and emptied it into an automatic coin counter.

It sorted and counted the lot and printed a receipt.

Simple.








(Mind you it was only ONE bag!!!)
1 Like #36
I agree, you got a jobsworth!

Is not like they have to sit and count it, just weigh the bag and it tells them if its correct or not, doesnt take long!
#37
I take all my loose change to local Tesco or Asda and put it through the Coinstar machine! Ok there is a charge but it's not much. Get my voucher then go shopping.
#38
lloydstsb wouldnt take £1 in 1p coins, even though they were in a 1p coin bag they had given me.
banned#39
heres a novel idea. Dont hoard so much loose change so go whenever you get a few bags worth
#40
This happened to me a few months ago, same situation, I was the only customer there. Wrote a letter and complained, they put £30 in my account. Which covered the money that the coin machine in morrisons took off me for changing my coins to notes there.....

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