I bought a new tv off them on 12th november which arrived on the 27th but was definitely not new & picture was terrible!
They got their couriers to collect it on 2nd dec & still no refund a couple of weeks later! They said their couriers had taken it to the wrong place & then on the 18th dec they sent me an email saying they refunded me but no refund was received so i phoned them yet again & they said it could take up to 10 working days to receive the refund depending what bank you are with! i checked my bank account online last night & they have only refunded me for the postage & not the tv & the date that they paid that was the 22nd dec not the 18th as they had said!!!!!!
phoned them again & they are looking in to it & will phone me back straight away - that was half an hour ago!!!