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Bargain Crazy - beware!

Joe Scaramanga Avatar
8y, 2m agoPosted 8 years, 2 months ago
I just recieved a phonecall from bargain Crazy.

Whilst trying to order the Microsoft Live card on Monday, the item went out of stock whilst I was putting in my card details... but they still took my money!!!!

I am absolutely disgusted by this, and I urge anyone who has tried to purchase form them, and then found the item out of stock to check their card statements to make sure this has not happened to you also.

I've been assured that the money will be refunded today and a confirmation email sent, but I'm not leaving it at that.
Other Links From Bargain Crazy:
Joe Scaramanga Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
Of course you should be upset, after all they are refunding your card straight away, sorry they cannot make a sale and your going to take it further. Absolutely right may I suggest the League of Nations.
Wake up things do sell out whilst a transaction is in process.
#2
its a computer error & they are rectifying........ what more do you want ?

they can't have unlimited stock so every joe bloggs can get one, they have limited stock & you were too slow to be given a product.

what is this world coming too .........
#3
Sorry was in a bit of a rage... but

Surely it's wrong to take money if they don't have the stock?

Surely if the order was on Monday I should have recieved some kind of confirmation of the transaction taking place?

Surely they should have refunded the money without the need to phone me to ask me if I would like to take something else in exchange (they didn't phone to offer me a refund they phoned to offer me another product)?

Sorry, I thought I was alerting people to potwntially haviong money taken from their acounts without they're knowledge; I thought people might like to know.
#4
Well this probably does tell us something about their systems. They could check stock BEFORE processing the transaction. I think it's worth pointing this out to them. And I would personally be suspicious of a company that were quicker to take my money that to check their stock. So thanks for the warning Joe. And if people think this is a poor way for a company to do things and complain then a good company will sort out their processes and end up with more satisfied customers. So you are doing them a favour by complaining in a way.
#5
Paidia
Well this probably does tell us something about their systems. They could check stock BEFORE processing the transaction. I think it's worth pointing this out to them. And I would personally be suspicious of a company that were quicker to take my money that to check their stock. So thanks for the warning Joe. And if people think this is a poor way for a company to do things and complain then a good company will sort out their processes and end up with more satisfied customers. So you are doing them a favour by complaining in a way.


Thank you... nearly every internet shop I've used take the money when the item is dispatched.
I was interested to note that Littlewoods own Bargain Crazy, who I believe have been guilty of this kind of thing before (running bargain offers, getting card details, then saying there's no stock, or the item was mispriced)
#6
Paidia
Well this probably does tell us something about their systems. They could check stock BEFORE processing the transaction. I think it's worth pointing this out to them. And I would personally be suspicious of a company that were quicker to take my money that to check their stock. So thanks for the warning Joe. And if people think this is a poor way for a company to do things and complain then a good company will sort out their processes and end up with more satisfied customers. So you are doing them a favour by complaining in a way.


you do know the system isnt run by a person ??? its computer ........ its not a human,,,,,

the op has a refund offered so whats the problem ??? FFS stuff goes in and out of stuck all the time


you want compensation for your time for filling out your details? that hard work cost you dear

they are refunding...... company has done their part
#7
The fact theyn took the effort to talk to you in person than send a generic sorry email speaks loads to me, it would be appreciated if the tons of emails ive had from various retailers saying item out of stock money being refunded where phone calls instead.
#8
Joe Scaramanga
Thank you... nearly every internet shop I've used take the money when the item is dispatched.
I was interested to note that Littlewoods own Bargain Crazy, who I believe have been guilty of this kind of thing before (running bargain offers, getting card details, then saying there's no stock, or the item was mispriced)


not all systems do this :| many take money then ship ...... its not like they have ripped you off...
#9
harlzter
The fact theyn took the effort to talk to you in person than send a generic sorry email speaks loads to me, it would be appreciated if the tons of emails ive had from various retailers saying item out of stock money being refunded where phone calls instead.


good point ,,,,,,,,,,, emaisl are not always seen so you may not know you been refunded but they took the time to ring the OP,..... good customer service imo
#10
This happened to me with a laptop got a phone call that day and was told that i would get my money back asap and was offered a £200 more expensive laptop for same price all good to me :thumbsup:
#11
You're not leaving it at that. What else do you intend to do?
#12
I disagree. It's not good service if the call was actually to try to switch-sell. That would feel more like a scam to me. A call along the lines of 'we are really sorry, our systems are wrong, please accept a refund', would have been good.

And on computers and people. People set up the systems. I think reputable companies would ensure they had a system that checked stock before processing the credit card. I mean how hard can that be? You are not really suggesting that doing it the other way round would be best practice are you?
#13
Don't blame you having a rant ... things like this get right up my nose too!!
Like I have had no phone line all morning, it just says ''There is a fault on the line'' in a very patronising voice (Someone from Watch with mother from the 1950's)
over 6 hours now ... things like this shouldn't happen in 2008 !! Friggin Tiscali AGAIN !!
Or should I say NEVER AGAIN !
#14
To the people moaning about computer systems being erronious, when the glitches work in our favour and allow us to order things at unreallistically low prices and then even receive them sometimes, do you moan that the system that could alert them to abnormally large numbers of orders didnt? Glitches work both ways. No-one has lost out in this scenario, how about when debenhams sold hundreds of £200+ beds for £2? Who was moaning about glitches then?
#15
Paidia
I disagree. It's not good service if the call was actually to try to switch-sell. That would feel more like a scam to me. A call along the lines of 'we are really sorry, our systems are wrong, please accept a refund', would have been good.

And on computers and people. People set up the systems. I think reputable companies would ensure they had a system that checked stock before processing the credit card. I mean how hard can that be? You are not really suggesting that doing it the other way round would be best practice are you?


coming from someone who builds web sites........ every outcome can't be judged on ......

i have had orders cancelled cos the stock level is lower than thought ........

what else can the company do ? want them to get on hands and knees and beg their innocence

get a grip ....... the system messed up .........they refunded............ end of story ............

why do people seem to moan cos they were inconvenienced by a small glitch ?
this thread has basically proved the company has good customer service

they offered to sell the op something else instead of a refund cos a refund can take upto 5 days ......
#16
harlzter
To the people moaning about computer systems being erronious, when the glitches work in our favour and allow us to order things at unreallistically low prices and then even receive them sometimes, do you moan that the system that could alert them to abnormally large numbers of orders didnt? Glitches work both ways. No-one has lost out in this scenario, how about when debenhams sold hundreds of £200+ beds for £2? Who was moaning about glitches then?


and when hamleys sold all thei stock @ 75% off (or close to that)

the company have proved their customer service ........ when most company's send an auto email (dell lol)
bargaincrazy rung the op to tell them what happened ..........
#17
Harlzter, I think you miss the point. I was simply agreeing that Joe had good reason to rant because he has been messed around. For the reason your suggest, I pointed out that by complaining he is doing them a favor. As I understand it many companies charge when an item is dispatched specifically to avoid the consequences of a pricing error. They will point out that a contract is only in place when money is charged, so they have time to sort out any errors.

I still think this is an example of bad practice and in any case there is a difference between business risk and private risk, so errors really shouldn't cut both ways.
#18
Paidia
I disagree. It's not good service if the call was actually to try to switch-sell. That would feel more like a scam to me. A call along the lines of 'we are really sorry, our systems are wrong, please accept a refund', would have been good.


THis is the point.

They didn't phone me to offer me a refund, they phoned me to move the payment onto another product!

If the call was a customer service call, why do this? Why not just say 'we messed up, here's your cash'.

They didn't do this. They made it sound like they were doing me a favour because the operator had 'had a word with her manager, and had managed to get them to offer me the cost as payment towards a game instead'.

I had to ASK for a refund!
#19
Paidia
Harlzter, I think you miss the point. I was simply agreeing that Joe had good reason to rant because he has been messed around. For the reason your suggest, I pointed out that by complaining he is doing them a favor. As I understand it many companies charge when an item is dispatched specifically to avoid the consequences of a pricing error. They will point out that a contract is only in place when money is charged, so they have time to sort out any errors.

I still think this is an example of bad practice and in any case there is a difference between business risk and private risk, so errors really shouldn't cut both ways.


where is the risk?? the company can see how many orders & how many stock :| so if they have more orders than stock...... they refund the customers at the end of queue ......

i would email them that they are just not good enough ...... their system isnt handled and checked 4 times before an order is processed & that its not done by a human .........

sarcasm is great :P
#20
Joe Scaramanga
THis is the point.

They didn't phone me to offer me a refund, they phoned me to move the payment onto another product!

If the call was a customer service call, why do this? Why not just say 'we messed up, here's your cash'.

They didn't do this. They made it sound like they were doing me a favour because the operator had 'had a word with her manager, and had managed to get them to offer me the cost as payment towards a game instead'.

I had to ASK for a refund!


as i said ....... they probably didnt offer a refund cos it will take upto 5 days and gave you the chance to order something else which may take ya fancy ?

good customer service is hard to come by & your critisizing the next to best service :| im sure if you asked they would send someone round to kiss ya a** to apoligise
#21
Complaints can and should be seen as constructive. They allow a company to review its processes. If this is a one off then fine, but if Bargain Crazy find they are getting this type of complaint a lot then they might do something about it. It's worth Joe raising it here because others may have had a similar experience. If a lot have, then we get a good picture of the company. If few have, then we still get to know about the company. So I see no reason to be dismissive of the OP or to defend the company (other than by reporting positive experiences with them).
#22
I lol'd when i read you were disgusted by the fact they took your money. lol. Bit strong?
#23
Paidia
Complaints can and should be seen as constructive. They allow a company to review its processes. If this is a one off then fine, but if Bargain Crazy find they are getting this type of complaint a lot then they might do something about it. It's worth Joe raising it here because others may have had a similar experience. If a lot have, then we get a good picture of the company. If few have, then we still get to know about the company. So I see no reason to be dismissive of the OP or to defend the company (other than by reporting positive experiences with them).


this thread has shown how good BC are cos they ring & refund the OP.... hmmmmmm

the op is just mad cos his "item" wasnt his anymore .,,,,,,,,, get over it
#24
Titchimp
I lol'd when i read you were disgusted by the fact they took your money. lol. Bit strong?


me 2 ....... i was expecting something bad has happened but the op is just a bit optimistic about the idea of they have limited stock
#25
Paidia;2989693
Harlzter, I think you miss the point. I was simply agreeing that Joe had good reason to rant because he has been messed around.


I see the point, I just dont see the point of the point.

In the time ive used this site Ive probably had nearly as many orders cancelled as received with 90% being notified of by generic email. Out of those probably 80% had the money taken then refunded after the OOS email.

At the end of the day most are impulse purchases for me at what are excellent prices with the potential of if I change my mind of selling them to recoup my money (often with a healthy profit too) so for me its not really an issue.
#26
Ok, points (and grip) taken. I was only trying to 'comfort' Joe in his rant. I get mad when companies mess up too. Especially when they have my money.
1 Like #27
You seem like a right old moaner with this and the richer sounds post.
#28
Paidia
Ok, points (and grip) taken. I was only trying to 'comfort' Joe in his rant. I get mad when companies mess up too. Especially when they have my money.


but they have refunded him ........ he lost the money for 2 days ......... oh my word that long ....... :roll:

why get mad ? they sold out ? do you go in tesco & an item you want isnt there ? do you get mad & rant at customer services saying that its not good enough etc ..........stock is limited, it does go out of stock
#29
waterloo
You seem like a right old moaner with this and the richer sounds post.


customer services isnt just good enough for him :p .............
#30
waterloo
You seem like a right old moaner with this and the richer sounds post.


The "Richer sounds" one was fair enough(Still not been thanked for my help:-(), this one on the other hand...
#31
waterloo
You seem like a right old moaner with this and the richer sounds post.


Yeah, but I'm getting vouchers out of that one...:p
#32
Joe Scaramanga
Yeah, but I'm getting vouchers out of that one...:p


what has the company done wrong in this one ??

richer sounds was an exception
#33
thesaint
The "Richer sounds" one was fair enough(Still not been thanked for my help:-(), this one on the other hand...
I would have just gone ahead and bought the tv i went in the shop for so what if the salesman is pushing another model on me Curry's Dixon's etc etc do it all the time.
#34
Joe Scaramanga;2989975
Yeah, but I'm getting vouchers out of that one...:p

Talking of vouchers we had a Bernard Mathewst Turkey roast and it tasted peppery, rang to complain on manday in todays post £6 worth of vouchers:thumbsup: Result. It can pay to complain, im not saying dont just dont overplay it:thumbsup:
#35
Joe Scaramanga
Yeah, but I'm getting vouchers out of that one...:p


Arr now i know why you have the hump with bargain crazy they never offered you voucher's :p
#36
waterloo
Arr now i know why you have the hump with bargain crazy they never offered you voucher's :p


Maybe...:whistling:

I thought everyone on ehre was a bargain *****?
#37
harlzter
Talking of vouchers we had a Bernard Mathewst Turkey roast and it tasted peppery, rang to complain on manday in todays post £6 worth of vouchers:thumbsup: Result. It can pay to complain, im not saying dont just dont overplay it:thumbsup:


thats an honest reason to complain ..... you expected more from an item you receieved

but the op compalining cos they don't have enough stock ? ridiculous :|
#38
faevilangel
thats an honest reason to complain ..... you expected more from an item you receieved

but the op compalining cos they don't have enough stock ? ridiculous :|


But that's not my beef... I was angry because they took the money and then tried to get me to buy something else
#39
Joe Scaramanga
Maybe...:whistling:

I thought everyone on ehre was a bargain *****?

Well you cant win them all
and whats a bargain ***** ?

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