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BBM contacts after white screen

olliek00polliek00p

Hey guys,

Wonder if you could help me, my blackberry 9780 got the "white screen of death" today, it's probably more worth while investing in a new blackberry but can I transfer my old bbm contacts without the use of the screen?

I installed blackberrys desktop software on my mac, and have backed up and synced the broken phone. Only problem is I can't sync the contacts... it says "contacts are currently configured for wireless synchronisation. To synchronise contacts turn off wireless synchronisation by opening Adress Book on your device"

Is there any hope in retrieving the data? Or should I just try and fix the screen?

Cheers :D

All Comments (4)

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    ryman1000
    I may be wrong but i believe wireless synchronisation is where you can restore your contacts through bbm on your new phone using an email address on the previous phone. Did you ever back up your contacts through bbm directly ?
    olliek00p
    No, I have never backed up before today. Is the bbm backup something you preform on the handset?

    I managed to take the phone apart and clean the connections on the ribbon and the screen worked but the battery fell out while I was putting it back together and since then it's only been white screening, no matter how much I clean that damn ribbon!
    ryman1000
    olliek00p
    No, I have never backed up before today. Is the bbm backup something you preform on the handset?

    I managed to take the phone apart and clean the connections on the ribbon and the screen worked but the battery fell out while I was putting it back together and since then it's only been white screening, no matter how much I clean that damn ribbon!


    Can be performed on blackberrys program on pc/mac can't remember what its called though. But usually done on the phone locally or saved to an email.
    paulmni
    As it says, the Contacts (Your Address Book) is backed up wirelessly. Do you use gmail or something to sync your contacts?

    BBM is backed up automatically if you select the full backup option.

    If you wanna be double safe, do a selected backup and ensure "BlackBerry Messenger" is ticked.

    FYI:

    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03974&sliceId=2&cmd=displayKC&docType=kc&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

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