My fault I am overdrawn but disgusted over their atttitude.
What happened was I needed to take some cash out, I had £38.78 in bank and so decided to try and see if I could take out £40 just as I needed it since I had to pay electric for house and some food etc.
Anyway they automatically charged me £22 on the spot and when I went in next day to pay money in(in total about 10 hours had passed from taking money out) they told me about the charge
I was about to pay £20 in as I just got some cash that day but it would of been swallowed up by the charge
The advisor was very rude and said they couldnt help, told me to contact customer service, refused to let me use the in branch phone(which was for CS) and said it was my own fault for being overdrawn and I shouldnt of been greedy taking more out than I had.
Got through to CS but the person wasnt British and spoke very bad English and didnt care and just said I was overdrawn therefore I had to pay the charge.
They also claim they sent me out a letter confirming the changes to the system a few weeks ago and though I said I didnt have it they didnt believe me basically saying it was sent therefore I got it!
What can I do as I cant afford to pay the charge.